The New RT has arrived

[Tango]

Purchased my new 2020 today. There have been a bunch of comments made by those that have seen the new ones that there appear to be some fit and finish problems where the rear sub-assembly meets up to the back of the seat. After looking at it today and talking to my dealer it appears the base pan from which all of the rear pieces bolt to is misshapen from the factory and the bolt holes do not line up. There was a corporate meeting yesterday where this problem was discussed because many dealers are calling in about it. The pan itself was held on by zip ties because the bolt holes do not line up so somebody in the assembly line actually knew this was happening and let it go. The tech line seemed genuinely surprised and after hearing many phone calls from dealers are working on it as we speak. The pan itself causes the bolts not to lineup and is causing the gaps that everybody is seeing.

Aside from that I am absolutely in love with this machine. I will not be taking delivery for another month or so because even though we’ve had very little snow in Buffalo we still have salt on the roads for another 5 to 6 weeks. The way I fit on this machine is how I tried to adapt and change my original three RT’s to be. I tried different seats, handlebar positions, floorboards, etc. and I’m telling you that for somebody my size ( I am 6 foot two 275 pounds with long legs) I fit this machine and the handlebars and the foot position like it was designed for me. I am still not a fan of the revamped instrument cluster and I will be using my own GPS. Can’t wait for spring!

BRP needs to issue a stop sell order until new piece is available. Liability issue right there. Especially if that plastic tie breaks while riding. :lecturef_smilie: Tom :spyder:

 

[NEXUS]

This is an Engineering Mistake not assembly line

Things can happen on the assembly line that can be truly missed until delivery.

Does anybody remember the first problem they had with the brakes in 2007.



On Thanksgiving day in 2007 BRP calls me up and says are coming to get my Spyder not to drive it.
Apparently the one before mine was in a minor accident and they found out there was air in the brake
line that was not properly blended on the assembly line.

A trailer came and picked mine up from my house next day and took it back to the dealership where
one of BRP's technicians came down from Canada to check out the brake system.

Another one of my Spyders they accidentally put the front tires on backwards on the assembly line.
I never realized this. The dealership never realizes only when I was in Daytona one of BRP tech came up
and asked me why I am driving with the tires on backwards.

I had a picture of it still in the crate at the dealership before they unpacked it with them on backwards.

https://www.spyderlovers.com/forums...t-s-wrong-with-this-picture&p=29394#post29394

(The pan itself was held on by zip ties because the bolt holes do not line up)


Things do happen, but when you start putting tie straps in bolt holes on something this expensive. You need to stop
the assembly line until you get this fixed before you send it to the dealership and then the customer to find.

I will definitely be present when mine is uncreated and will look for this defect before I take delivery.



Thank you for this information widowmaker2011:thumbup:. This is why SpyderLovers is so valuable to all of us.

 

[KX5062]

Yes, indeed, thanks for posting up this information. And, thanks to your dealer for being honest and up front about it, and discussing it with you, the buyer. Too many dealers won't say a thing out of fear of angering the corporation. :2thumbs:

 

[widowmaker2011]

Yes, indeed, thanks for posting up this information. And, thanks to your dealer for being honest and up front about it, and discussing it with you, the buyer. Too many dealers won't say a thing out of fear of angering the corporation. :2thumbs:

This is Spyder number seven that I have purchased from this dealer . Back in 2008 I was a very early adopter and actually went out to California to ride the prototypes as a guest of BRP before they were ever shown to the public. I was there when they gave Jay Leno serial number 0001. Went through some very early teething pains with the brake issues and the DPS problem where the DPS steering module failed on both of our Spyder GS models in 500 miles Almost stopping us from being able to ride to the original homecoming in Valcourt . This dealer has stood behind every Can am / BRP I have Purchased from him . I would never ever dream of purchasing from anybody else.

 

[Deanna777]

Question

Does anyone know if BRP did a recall on the New 2020 RT'S because of the current issue?
Deanna

 

[stebrock]

I just got my 2020 back from the dealer after they fixed a lighting problem. I talked to the Service Manager about the "alignment" issue. He called BRP and made an official claim for my bike. They told him they were aware of the issue and had already contacted the fabricator to fix the issue. They told him as soon as the "fix was available I would be contacted for the repair. They also told him to leave the cable tie in place until then.
Anyone planning on adding the auxiliary light do not pay to get it installed. you take 2 screws out of the exiting plastic cover and connect the plug to the light. then attach the light with the 2 screws. Done.

 

[NEXUS]

I just got my 2020 back from the dealer after they fixed a lighting problem. I talked to the Service Manager about the "alignment" issue. He called BRP and made an official claim for my bike. They told him they were aware of the issue and had already contacted the fabricator to fix the issue. They told him as soon as the "fix was available I would be contacted for the repair. They also told him to leave the cable tie in place until then.
Anyone planning on adding the auxiliary light do not pay to get it installed. you take 2 screws out of the exiting plastic cover and connect the plug to the light. then attach the light with the 2 screws. Done.

If it's possible could you sent us a few pics on the cable ties and holes.

:nopic:

Thanks

 

[will]

Thanks, I bought the 2020 Spyder RT Limited, but I am waiting for the comfort heated seats and trailer hitch to come in before I get it. My dealer gave me a great price and keeps me informed on the progress. If I understand it right these two items won’t start production until March. I am also waiting for a third party vendor to build the skid plate for it before I head to MN for the summer where there are a lot of gravel roads and it appears that the Spyder meets the Class 2 off highway requirements.
Monday I will stop by the dealer and look at the Spyder for the gap.

 

[mr z]

I'm still waiting for BRP to fix the zip tie situation. I got my 2020 in January of this year and now it is the middle of September and no word yet. Maybe they think we will just forget about it.

 

[NEXUS]

I'm still waiting for BRP to fix the zip tie situation. I got my 2020 in January of this year and now it is the middle of September and no word yet. Maybe they think we will just forget about it.

Wow :yikes: MR Z,
9 months later and still no fix? What's wrong with this picture?

There is a bulletin out, Has been out for a while about this particular issue.

Your dealer where ever you purchased this from should know about this a while back.

Here's a copy of the bulletin that addresses this issue.







It took a while to get mine fixed but my dealer came through and I am satisfied with the end results.
I've almost got 5000 miles on it now. Couldn't be happier. Love the 2020 RTL

https://www.spyderlovers.com/forums...0-RTL-Rear-End-Assembly&p=1523906#post1523906

I would definitely push this dealer extremely hard to get this fixed now before any more time goes by


Nexus

 

[bikerbillone]

Same situation for me, except I have the arm rests. How long does it take those engineers to design a fix? I love Spyder, but come on BRP, ZIP ties on a new machine?

 

[NEXUS]

Same situation for me, except I have the arm rests. How long does it take those engineers to design a fix? I love Spyder, but come on BRP, ZIP ties on a new machine?

Bikerbillone,
mine has armrests too. The fix is out there. The parts are available and as you can see by the pictures. What they had to do
was completely disassemble everything to put the new parts in their but after they did everything it looks and fits like it should.
It took them two weeks to fix. They had to order extra parts that was not sent with the original bulletin.
The cost to me was zero as it should be from a manufacturer's defect.

Again, just my opinion that should've never sent these out like this. It's harder to fix it after the fact. Especially
when there is a dealer that do not want to cooperate. My dealer told me that, they did not give them enough time
for the warranty work to pay for what it really cost to do.

Nexus

 

[bikerbillone]

Nexus, you and I are on same page, I have a good dealer, I think. I try to keep on the GM every month or so being careful not to irritate him 'cause the dealer is my only advocate with BRP, calling BRP is a total waste of time. Of course he points out the Wuhan Virus, and I understand that, but there will always be some reason why something is not done, or can't be done.

 

[BeRight]

Check out the Youtube Channel - TheSmoaksVlogs

In one of his videos he does the installation of lots of replacement parts for fixing up your rear end (screws in place of zip ties included ) for a customer.

This is not a recall - just BRP fixing up there mess.

I did check my RT last week before I signed on the dotted line and there were screws - but fit is not perfect - small gaps. The panels and that rubber passenger handles line up but they just don't want to stay together.

 

[Mikey]

One thing we all have to remember is that not all shops have the qualified help as some have, and some shops may know there limitations, so they drag there feet till you move on and find another shop! They don't want to come right out and say we don't have anyone that can do that job, it makes them look bad! Sad to say, but I think it happens a lot.