The bad and the great with the DPS issue

[Fire Joe]

I apologize in advance for my long opening post but I think it's worth a read

Another trip to my favorite dealership to find out that my DPS unit is dead (I was getting the "check DPS" message). They checked it out and everything else that has to do with the DPS (fuse, sensor, etc.) were good and the unit itself was kapoot. To add more to the bad news, my Spyder's warranty went out 2 months ago. Oh well... or so I thought.

I am fairly new here and some of you may have already seen me singing the praise for Cowtown USA, the dealership I take my ryde to. Well, the great part to this story is while there waiting for my ryde, Len and Dan were working the phoneline with BRP and much to my surprise, BRP told them that they will go ahead and cover it under warranty!! AWESOME!! :2thumbs:

Now I know that BRP went the extra mile and I truly appreciate that, but had it not been for Cowtown calling them (which technically they didn't have to do since it was out of warranty already) then I would've been stuck with the bill which I figured I was anyway. Owning a Spyder is awesome and I enjoy the ryde but what makes it even better is knowing that when in need, I have a dealership I can turn to and know that they will service my ryde the right way, regardless of who is footing the bill. May sound like a broken record but they really are great, I just wish every Spyder ryder had a dealership like Cowtown to turn to when in need :bowdown:

 

[COOLMACHINE]

Dynamite

Dynamite Jaanpla. Nice to hear. :2thumbs:

 

[musicarcade]

Glad it worked out for you!:thumbup:
Took 13 weeks to get it working for me
Now I am on my third week waiting to hear why it won't start:gaah:

 

[dltang]

Yup, Cowtown would be my home dealer if it wasn't a 650 mile ride each way. Practically need another service call after each trip..:2thumbs:

 

[SpyderWolf]

:congrats: on getting your Spyder fixed under warranty.

:2thumbs: to Cowtown for continuing to go the extra mile for Spyder owners.

:2thumbs: to BRP on covering this issue under warranty even though it had expired. Many of us have been wondering what BRP would do about DPS issues after warranty, and it looks like from your experience they will still take care of us.

Thanks for sharing.

 

[Tom in NM]

Glad it worked out for you!:thumbup:
Took 13 weeks to get it working for me
Now I am on my third week waiting to hear why it won't start:gaah:

To bad your Spyder's "caravan" isn't headed for Cowtown.

Tom

 

[fastfraser]

:2thumbs: To Cowtown !

 

[Amanda B]

I have to say...

I am envious! I have probably the crappiest dealer on the planet and my bike is sitting in the shop. In all reality, they don't care and it will likely sit there for a VERY long time. Heck when they have it ready, I doubt they will even bother to call me to let me know. Those of you that have a good dealer, be thankful. I think most of my issues are more with the dealer than BRP. I am frustrated to be one of the unfortunate to have power steering problems, but if I had a good dealer I'm pretty sure I'd not feel as helpless and frustrated.

 

[Fire Joe]

I am envious! I have probably the crappiest dealer on the planet and my bike is sitting in the shop. In all reality, they don't care and it will likely sit there for a VERY long time. Heck when they have it ready, I doubt they will even bother to call me to let me know. Those of you that have a good dealer, be thankful. I think most of my issues are more with the dealer than BRP. I am frustrated to be one of the unfortunate to have power steering problems, but if I had a good dealer I'm pretty sure I'd not feel as helpless and frustrated.

Just a thought Amanda but is ryding without power steering while waiting for the part not an option for you? I know it may be an adjustment since being used to having power steering but at least you can still ryde. Pull out the fuse for the DPS so there is no chance of it maybe all of a sudden start working again and you wouldn't want to get caught in the middle of a hard turn when that happens.