Well to the dealers defense, our engineering/ marketing department did not do a great job of adding in installation instructions when the shocks were developed, but most " competent" dealers should be able to figure it out. They cant all be like Len at Cowtown I guess...
I just feel bad that she has to deal with a crappy ride until they are installed properly.
I will be in Florida in July but hopefully it will be taken care of before then. If not, I will make sure it is.