A couple weeks ago I told you about the trouble I had with the ignition switch sticking and causing a 15 amp fuse to blow. The tech at the dealership said he said ignition switch had stuck (internally)and caused the short. I asked why he didnt replace the switch and he says it worked fine now. Well today We rode for 40 minutes & stopped to eat lunch. When we came out I started the spyder got half way out of the parking lot and the spyder killed and would not restart. Exactly the same thing that happened last time. I checked the same fuse and it was blown. I tried to replace and it blew again.Im so angry, two thousand miles on bike (brand new 2012 RT SM5). Brp has now paid 400 dollars in towing bills and I have nothing but aggravation about a very expensive machine. The switch should have been replaced the first time--now my wife and I have another problem on our hands and another ruined afternoon. Is there a regional BRP rep available that we can speak too? :banghead::banghead:
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STRIKE TWO FOR THE SPYDER
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SpyderAnn01
Active member
Be sure to let the dealer know how unhappy you are with their service. You can contact BRP Customer Service via this link http://www.brp.com/en-us/customer-service Good luck.
NZSpyderRyder
New member
It's just the same old song
I read your thread and this song immediately came to mind.
I read your thread and this song immediately came to mind.
murphybrown
New member
I also would be TICKED off but
IMHO you have a DEALER issue..ask for reviews of dealers from Spyderlovers. Unfortunately the best made machine can have issues and then when you get lousy service from a dealer it does make you :banghead::banghead:. Let us know what gets resolved.
IMHO you have a DEALER issue..ask for reviews of dealers from Spyderlovers. Unfortunately the best made machine can have issues and then when you get lousy service from a dealer it does make you :banghead::banghead:. Let us know what gets resolved.
Bob Denman
New member
:agree: This really should be the 2nd strike on the dealer... :gaah:
"It's working fine now..." just means that it'll pick another, less opportune time; to NOT work fine. :shocked:
"It's working fine now..." just means that it'll pick another, less opportune time; to NOT work fine. :shocked:
jcthorne
Well-known member
I agree it's a dealer problem but this is far too prevalent among BRP dealers. BRP REALLY needs to get a handle on its dealer network. A dealers financial situation needs to be directly related to its customer service ratings. Until that happens, there will be no real improvement.
MouthPiece
Banged Up Member
BajaRon
Well-known member
As others have said, you have a dealer problem, not a BRP problem. Good dealers are usually very consistent, bad dealers also tend to be very consistent.
But you really have a 1 strike situation here as problems can occur with any vehicle. Not fixing your ignition switch the 1st time would be strike 1. It would be reasonable to give them another swing at your business unless you know of a better dealer in your area.
But you really have a 1 strike situation here as problems can occur with any vehicle. Not fixing your ignition switch the 1st time would be strike 1. It would be reasonable to give them another swing at your business unless you know of a better dealer in your area.
Dragonrider
New member
Dealer issues are legion, and not just with BRP. We have a very large local dealer (non BRP/Polaris), whose customer service has disappeared since the recession, and shows no signs of recovery - no parts inventory, techs have little experience, and the dealer handles everything but BRP & Polaris, so tech expertise is really lacking. The Dealers make their money selling bikes.
The difference is that our area has several independent service shops (Cycletune/Portland leads my list), that offer ONLY service, and really great work. They really WANT your service work, and that's all they do.
Since you're probably going to have to order parts anyway, give a local shop a try - leave the warranty work for the really expensive stuff. JMHO.
The difference is that our area has several independent service shops (Cycletune/Portland leads my list), that offer ONLY service, and really great work. They really WANT your service work, and that's all they do.
Since you're probably going to have to order parts anyway, give a local shop a try - leave the warranty work for the really expensive stuff. JMHO.
ARtraveler
R.I.P. Dwayne
I will also chime in and suggest a dealer issue. A contact to BRP Care as mentioned in an early post is advisable.
Give the dealer a chance to get it right one final time. There are a few dealers around WI, so I am guessing fellow :spyder2: owners will give some suggestions for good service--if needed.
The 2012's do not seem to have a lot of issues. Hope this carries over to yours also.
Give the dealer a chance to get it right one final time. There are a few dealers around WI, so I am guessing fellow :spyder2: owners will give some suggestions for good service--if needed.
The 2012's do not seem to have a lot of issues. Hope this carries over to yours also.
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