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Strange incounter
- Thread starter Flospyrida
- Start date
Yazz
MOgang Member
The squeaky wheel gets the grease. Can't say how many times I've been blown off. Sheesh, some guys never learn...
Think you squeaked just right.
Now the price you ride out with the '14 is a whole new thumb wrestle. Hang in there Sister!
Indyron
New member
This is not as uncommon and everybody thinks. I've been coaching and consulting with retailers for more than 35 years. Many, and here is an example on one, start a business because they are enthusiasts NOT because they are business oriented entrepreneurs. Their passion for the product far out strips their business acumen, and hence the situation describe above. Let's not criticize these individuals, just move on knowing they may not be in business next year.
A mistake was made and they are trying to make it right. Not sure what else they can do. BRP barely acknowledges a problem on some Spyders and yet we're all still on Spyderlovers.
I'd be willing to bet that if she goes to that dealer she'll get the best service she's ever seen. As someone that deals with sales, service, and customers sometimes things don't go how you won't. A misunderstanding or an employee outright doing something wrong. But you do your best to make it right and fix that customer relationship.
Another dealer that shouldn't be in business
I am not sure BRP can do anything since dealers have their own policies.
When I found out that Motor Cafe a dealer in Sunnyvale California will not do any warranty work if I don't purchase any work from the service department (I did purchase from the parts department), I called to BRP about it.
After BRP called twice to this dealer BRP called me back and told me this is their policy and BRP can't force the dealer to change their policy.
We are all doing great job giving good publicity to vendors that are doing good job, we sure should publish those kind of information so customers will be aware and maybe this dealers will change their policies.
I am not sure BRP can do anything since dealers have their own policies.
When I found out that Motor Cafe a dealer in Sunnyvale California will not do any warranty work if I don't purchase any work from the service department (I did purchase from the parts department), I called to BRP about it.
After BRP called twice to this dealer BRP called me back and told me this is their policy and BRP can't force the dealer to change their policy.
We are all doing great job giving good publicity to vendors that are doing good job, we sure should publish those kind of information so customers will be aware and maybe this dealers will change their policies.
Jeriatric
Thinks out loud
Are you saying they will not do warranty work unless they are the ones doing the scheduled services?
Service
They were trying to convince me to purchase items I didn't need or want, when I declined they said they will not fix my RT. BRP wasn't able to convince them to fix my warranty issues, and BRP were told that if I am not going to purchase some services (not regular service) they will not fix my issues.
They were trying to convince me to purchase items I didn't need or want, when I declined they said they will not fix my RT. BRP wasn't able to convince them to fix my warranty issues, and BRP were told that if I am not going to purchase some services (not regular service) they will not fix my issues.
Bob Denman
New member
:shocked: This is a new wrinkle... And a dealer to make a lot of noise about! Pitch their contact information in here, and let's see if they can be shamed into acting fairly.
cuznjohn
New member
service writer
a service writer at a chevy dealer once told me that buying customers come first and people that bought their cars out of state or at another dealer would get work done but they were last on the list. my dealer also has a hang up that he will not install anything that was not supplied by him, even if he ordered aftermarket like i did.
now as far as treating a woman different than a man, i have seen this happen b4, i don't deal with the public but i do have a very nasty habit of calling a woman HUN or SWEETIE and i do this not thinking. i do it with the most respect and just out of old age i think. when my mom was in the home my sister would warn me that i would get in trouble calling the nurse hun but the nurses knew i meant no harm and told my sister not to worry about it. when i called FB when she was stuck i called her hun on the phone and i meant no disrespect towards her. i am guilty of this and if i get put in place because of it i say sorry and try to never do it again.
as far as this dealer goes, i am sure they tried to get over on her and wanted to get rid of their inventory and figured she would either leave or buy a 13. so if i were her i wouldn't go back to them. BUT TO ALL THE LADIES ON THE FORUM, if i ever talk to you and call you HUN,SWEETIE, or DEAR please forgive me because it is just a habit.
a service writer at a chevy dealer once told me that buying customers come first and people that bought their cars out of state or at another dealer would get work done but they were last on the list. my dealer also has a hang up that he will not install anything that was not supplied by him, even if he ordered aftermarket like i did.
now as far as treating a woman different than a man, i have seen this happen b4, i don't deal with the public but i do have a very nasty habit of calling a woman HUN or SWEETIE and i do this not thinking. i do it with the most respect and just out of old age i think. when my mom was in the home my sister would warn me that i would get in trouble calling the nurse hun but the nurses knew i meant no harm and told my sister not to worry about it. when i called FB when she was stuck i called her hun on the phone and i meant no disrespect towards her. i am guilty of this and if i get put in place because of it i say sorry and try to never do it again.
as far as this dealer goes, i am sure they tried to get over on her and wanted to get rid of their inventory and figured she would either leave or buy a 13. so if i were her i wouldn't go back to them. BUT TO ALL THE LADIES ON THE FORUM, if i ever talk to you and call you HUN,SWEETIE, or DEAR please forgive me because it is just a habit.
If I got mad everyone called me Honey I'd never be able to eat at a restaurant here in the south.
Jeriatric
Thinks out loud
Ain't that the truth.
jimbo277630
New member
thay have 2014s at the new dealership inBoerne, TX its a Honda place but great deals
gswife
GOS member (Girls On Spyders)
From one Lady in the forum you are more then welcome to use those names with me and I have also found most men who forget names will use those endearments for that reason.. "most" of us do not take exception to them..
My husband is a mechanic and has told me, women will be charged more then men while getting anything fixed that has to do with motors they will be told they need more then they do and even if something doesn't need to be done they will jack up the price and change more then what needs to be done.. He does not do this but like he said when he worked in other places for other shops that were not his and he had no control over the charges.. He has told me he wanted to have a shop that was for women so they did not have to worry about being taken advantage of.
Route1motorsports
New member
Not all salesman have that attitude. Some of us are enthusiasts and lifetime riders who truly care about the customer and the overall sales process. Then again, not all salesman spend the time to read the forums, press, consumer questions, etc......:banghead:
-Chuck
Route1Motorsports
Not that I am sticking up for the dealer, but...
in reading both of their post. I have not seen them use the term "Hi Honey", and no editing to erase it either. Then again if I went to a dealership, and was told I had to buy a 2013 or nothing from them it would be nothing. Been there, done that.
in reading both of their post. I have not seen them use the term "Hi Honey", and no editing to erase it either. Then again if I went to a dealership, and was told I had to buy a 2013 or nothing from them it would be nothing. Been there, done that.
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