Still no DPS

[Jornie1]

Absolutely Incredible....

I called the dealer in Elizabethton TN on a thurs and had both of our DPS pumps replaced on the following Tuesday...Something is wrong with your dealer.. They may be prevaricating ever so slightly...!! Not good... Len

 

[SpyderAnn01]

I guess I was lucky, so to speak. I put mine in the shop for the clutch recall in the middle of August. While it was there waiting for parts, there were a couple of recalls and campaigns. I get my Spyder back tomorrow. So for all of you who are still riding but waiting, at least you are still riding. Oh, and I get to take it back once the dust settles on the recalls, to have the audio problems fixed. They haven't even begun to troubleshoot that.

That's a drag. I hope you are in one of those places where it was just too hot to ride in August and that your real riding season is just beginning. Good luck with the audio fix.

 

[widowmaker2011]

I don't want to throw rocks, or be disrespectful, but why does everybody here seem to think that they deserve to be #1, and nobody else exists? BRP has supplied each dealer with DPS units for 10% of the Spyders they have sold, not the Spyders they have ordered. That means that only 10% of the owners could possibly be first, while 90% of us must wait. Given that the dealers need to do their demos and floor models to stay in business, even fewer of us can be in the first round. If the dealer sends the part back to Valcourt, and BRP processes it and ships a new one, the process can't possibly take less than a week, and could take two or more...not counting Customs delays. I would not expect the second round of DPS units before 2-3 weeks. If each turn around takes two weeks, the entire process will 4-5 months..provided everything runs smoothly, the dealers can schedule the Spyders as fast as they get units, and everyone ships things expeditiously. The dealers can determine the order of installation. To me, those owners who are experiencing steering problems should be able to get their units done the quickest. Owners that need other service work should be next, because the dealers may be reluctant to test ride a Spyder without the new box...or release it back to the owner. We all need to practice a little patience! Crying to Carlo unless you have an actual problem that needs to be addressed, is unfair to the rest of us, some of whom have pressing needs, too. I have been waiting for warranty work for several weeks now...delayed because of the DPS recall. I have talked to Carlo, too, but I would not think of asking him to pull strings to get me a DPS unit before another deserving owner. I have to trust my dealer to contact me when one becomes available.

Scotty , I disagree with your position on this. I would be far more upset that that my dealer did his showroom unit first instead of a customer that already purchased the RT from him. This is a blunt statement that he feels his potential sales in the future are far more important than the customers he has already sold to. Both dealers in my area are doing their customers first , then their own units UNLESS they sell their unit then it gets put in the mix. I'm sure the dealers flawed thinking is that they can't demo a unit and may lose a sale if someone can't test drive it if and only if someone comes in looking for an RT in October and that is why they do them first but that is such a backwards theory. "Customer First" is a great slogan by some dealers that should read "Cash First". I'd ask them to swap it out for you. The showroom unit is NOT being driven , your purchase is. This blame falls squarely on the dealer. :lecturef_smilie:
That being said , your unit does not sound to me like the DPS is acting up just from a far way description of your situation. The RT does steer very different and I had the same sensation in corners ( I called it the octagon cornering effect ) in the beginning versus 20,000 miles of smooth cornering on my RS. Body positioning and learning to push the handlebar away from me instead of pull it towards me in turns completely irradicated that after a couple hundred miles and now it corners better than any couch out there... :roflblack:

 

[New Sharon Spyder]

DPS

My dealer in Augusta Maine will not even give an appointment at this time. They keep stating I am on "the list". I called Tuesday of this week on another issue and the parts dept did not think they even had a recall unit in yet. I am not having any issues so no big problem. But if this is a 1 for 1 swap it will take forever. All the parts from BRP seem to come on the slow boat. I have been waiting for a rubber boot for my radio antenna after it fell off. They pulled a mast off a stock unit but the boot has been on order since the middle of August. Not keeping the Spyder out of service but, WOW!!!!

 

[Red Recluse]

Jornie1

I have been waiting 3 weeks for the Dealer in Elizabethton to call me back to get mine done. I was supposed to be put on the list for the next 3 when I called 3 weeks ago. How did you get yours so quick and not me? That kind of ticks me off! Especially since I bought my Spyder there! I will be giving them another call today!

 

[Bob Denman]

Gee... I dropped my RT off on Monday and haven't heard anything yet... That might be some of the best service that I've heard about in here!

 

[NancysToy]

Scotty , I disagree with your position on this. I would be far more upset that that my dealer did his showroom unit first instead of a customer that already purchased the RT from him. This is a blunt statement that he feels his potential sales in the future are far more important than the customers he has already sold to. Both dealers in my area are doing their customers first , then their own units UNLESS they sell their unit then it gets put in the mix. I'm sure the dealers flawed thinking is that they can't demo a unit and may lose a sale if someone can't test drive it if and only if someone comes in looking for an RT in October and that is why they do them first but that is such a backwards theory. "Customer First" is a great slogan by some dealers that should read "Cash First". I'd ask them to swap it out for you. The showroom unit is NOT being driven , your purchase is. This blame falls squarely on the dealer. :lecturef_smilie:
That being said , your unit does not sound to me like the DPS is acting up just from a far way description of your situation. The RT does steer very different and I had the same sensation in corners ( I called it the octagon cornering effect ) in the beginning versus 20,000 miles of smooth cornering on my RS. Body positioning and learning to push the handlebar away from me instead of pull it towards me in turns completely irradicated that after a couple hundred miles and now it corners better than any couch out there... :roflblack:

I respect your position. I do not think dealers should assemble additional Spyders, and install the DPS, but to have a unit on the floor that cannot be sold or demoed can chase away customers. I would prefer for my dealer to stay in business. Perhaps a large volume dealer can do so, despite putting off potential customers, but a smaller dealer surely cannot. We have to remember that dealers that receive one RT DPS, for instance, won't have a "spare" sitting on the shelf in the event a customer suddenly buys an RT. Asking me to sign the paperwork...then wait an indefinite period for delivery, would send me elsewhere in a hurry! For the record, my dealer put their first box on an RT from the floor that was already sold. Their second is slated for an RT that was already in the shop for repairs. The third is to go on their demo. I think they are trying to be fair.

The previous handling problems my RTS exhibited have been cured. The present situation is not related to that. My RT is now exhibiting periodic "locking" when turned slightly to the right. This can be overcome only by a sharp jerk or rap to the opposite side. That is classic DPS failure, but it is not severe or constant. I am at the top of my dealer's list, but he still has a few ahead of me. I appreciate the fact that he was up front with it, however, and my Spyder isn't sitting there rotting in his shop. My turn will come. We can't all be first.

 

[widowmaker2011]

I respect your position. I do not think dealers should assemble additional Spyders, and install the DPS, but to have a unit on the floor that cannot be sold or demoed can chase away customers. I would prefer for my dealer to stay in business. Perhaps a large volume dealer can do so, despite putting off potential customers, but a smaller dealer surely cannot. We have to remember that dealers that receive one RT DPS, for instance, won't have a "spare" sitting on the shelf in the event a customer suddenly buys an RT. Asking me to sign the paperwork...then wait an indefinite period for delivery, would send me elsewhere in a hurry! For the record, my dealer put their first box on an RT from the floor that was already sold. Their second is slated for an RT that was already in the shop for repairs. The third is to go on their demo. I think they are trying to be fair.

The previous handling problems my RTS exhibited have been cured. The present situation is not related to that. My RT is now exhibiting periodic "locking" when turned slightly to the right. This can be overcome only by a sharp jerk or rap to the opposite side. That is classic DPS failure, but it is not severe or constant. I am at the top of my dealer's list, but he still has a few ahead of me. I appreciate the fact that he was up front with it, however, and my Spyder isn't sitting there rotting in his shop. My turn will come. We can't all be first.

Sorry Scotty , I wasn't referring to your comment on the handling , that was for Canamm and his comment about cornering. I respect your opinions and understand where your coming from , but having been in the Auto business 25 years this week, If I fixed our cars on the lot first when a recall came out and told customers to wait , i would be finished. It should not matter if the dealer is big or small.
AS a side note to Customer Service , I recently added a 2011 BMW GSA to my bike fleet and am aware they have quirks too :yikes:, but my dealings with BMW Customer service so far has been far and away EXTREMELY better than anything I have ever experienced from BRP or even the Asians. :2thumbs:

 

[NancysToy]

AS a side note to Customer Service , I recently added a 2011 BMW GSA to my bike fleet and am aware they have quirks too :yikes:, but my dealings with BMW Customer service so far has been far and away EXTREMELY better than anything I have ever experienced from BRP or even the Asians. :2thumbs:

I had a chat with Carlo about this at the Chicago Owners Event. It is very true...especially for stranded touring riders. Every BMW dealer I have ever heard of will move heaven and earth to get you back on the road swiftly, with strong support from the factory. There has to be a reason. It would be nice for other manufacturers to discover that secret.

 

[pjp623]

:dontknow: I keep getting the "probably 1-2 weeks and we'll call you..." so.... :dontknow: guess I'll be waiting.........

I'm having the same problem and getting a little worried as the dealer has switched out his inventory to winter type toys.
It's not a matter of expecting to be 1st on the list but rather being sure that I have a place on the list. In another month, it's going to be impossible to get my spyder to the dealer and I've made him aware of this. :gaah:

 

[Big Bird]

dps recall

Well, with any luck I'll be getting the 'Bird back Tuesday afternoon. Kit came in on Fri, Tech called in 'sick'... I wish us all luck... Big Bird aka Glenn:gaah::dontknow:
(Hi Scotty, how's the BMW doing?)