Started heat and gas fumes complaint with BRP and dealer

[Dgjason]

Sent BRP my first email about heat and gas fumes Thursday. I also called my dealer in Houston and told them about the problem and asked if they have had any other complaints on this subject. To my surprise their service department acted dumb founded and claimed to have never heard of these problems and to bring my spyder in to be checked. Not sure I am being dealt with honestly. Has anyone been to the Houston area dealer with heat problems ?

 

[jcthorne]

I can relate FIRST HAND that Mancuso knows full well the heat and fume problem. Have had several discussions with the service department on the subject and have 2 service tickets showing the complaint on EACH of our RT-s bikes.

The standard answer is ALWAYS that there are no known problems and bring the bike in. It results in revenue for the dealership.....

BS-O-Meter went full scale on this one.....

 

[Dgjason]

I can relate FIRST HAND that Mancuso knows full well the heat and fume problem. Have had several discussions with the service department on the subject and have 2 service tickets showing the complaint on EACH of our RT-s bikes.

The standard answer is ALWAYS that there are no known problems and bring the bike in. It results in revenue for the dealership.....

BS-O-Meter went full scale on this one.....

Did you accomplish anything with them ?:helpsmilie:

 

[ekfraz]

Heat

Wild West Honda in Katy, Texas said they didn't know of any heat problems on the RT's

 

[jcthorne]

Did you accomplish anything with them ?:helpsmilie:

NO

 

[ARtraveler]

I see you are pretty new and own a 2013 ST. There are known heat issues with that year and model. BRP has several fixes, and your dealer should darn well know about them.

 

[Dgjason]

I see you are pretty new and own a 2013 ST. There are known heat issues with that year and model. BRP has several fixes, and your dealer should darn well know about them.

Don't know if I any ready for battle considering they are in denial. (Guess that is a nice way to say lying). Where can I find the replacement panels for sale ?

 

[ARtraveler]

Don't know if I any ready for battle considering they are in denial. (Guess that is a nice way to say lying). Where can I find the replacement panels for sale ?

I believe that the replacement panels are free and under warranty. Someone who has been through the process will give you information on how to get it started. The dealer should also know how to get the ball rolling.

Dealers that suck when it comes to customer service, are still around. We are hoping this will change soon.

 

[JKMSPYDER]

2014 Panels

Tell your dealer you want the 2014 ST panels for your 2013 and you want them replaced under warranty. If they don't believe you, tell them to call BRP. BRP is replacing panels under warranty if the owner asks for them. I have a '13 ST-S and got mine replaced. If the dealer won't cooperate or says that BRP turned you down, contact BRP directly. They know the '13's have heat problems and the new panels are the solution. I believe the panel replacement under warranty started a few months ago when the NHTSA got involved and lit a fire under BRP.

 

[Dgjason]

Tell your dealer you want the 2014 ST panels for your 2013 and you want them replaced under warranty. If they don't believe you, tell them to call BRP. BRP is replacing panels under warranty if the owner asks for them. I have a '13 ST-S and got mine replaced. If the dealer won't cooperate or says that BRP turned you down, contact BRP directly. They know the '13's have heat problems and the new panels are the solution. I believe the panel replacement under warranty started a few months ago when the NHTSA got involved and lit a fire under BRP.

Thanks for for the info.

 

[Genet]

Sent BRP my first email about heat and gas fumes Thursday. I also called my dealer in Houston and told them about the problem and asked if they have had any other complaints on this subject. To my surprise their service department acted dumb founded and claimed to have never heard of these problems and to bring my spyder in to be checked. Not sure I am being dealt with honestly. Has anyone been to the Houston area dealer with heat problems ?

[email protected]
send an email to that address,send to Steve M. Care team leader

 

[oldguyinTX]

File a complaint with NHTSA here. Be sure to include your VIN. Strength in numbers.

https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml

 

[900Dave]

[email protected]
send an email to that address,send to Steve M. Care team leader

:agree: Start with BRP Care. Send them an e-mail about your issues. They should give you a case# with in a couple of days. Give that case# to your dealer and then the dealer will do what BRP tells them. Which should be to replace your panels with the new panels at no cost to you.