Spyder Nose Scraped by Dealer

[mdale46]

Picked up my RT today from shop. It was in for 600mi. and some minor warranty work. While in there care the nose was damaged. I have sent pictures and talked with the dealer (didn't notice until I got it to the house, 85mi. away), waiting for response. Now... I had planned to install a "bumpskid". My question is this: Will the nose of the "bumpskid" cover the damage or do I need to press dealer for a repair? I have not seen the "bumpskid" in person nor have I seen pictures at the correct angle to be able to tell. Any close up pics of the nose would be a great help. I can't tell if there is a space between nose of Spyder and nose of "bumpskid".

 

[ARtraveler]

That is pretty nasty looking. Looks more like tar or something--but hard to tell exactly for what I can see in the picture.

Hopefully your dealer will not give you the "third degree" and you will get the problem solved without too much hassle.

You have entered into a grey area that is sometimes hard to prove.

Keep us posted.

 

[Jeriatric]

View attachment 69764
Picked up my RT today from shop. It was in for 600mi. and some minor warranty work. While in there care the nose was damaged. I have sent pictures and talked with the dealer (didn't notice until I got it to the house, 85mi. away), waiting for response. Now... I had planned to install a "bumpskid". My question is this: Will the nose of the "bumpskid" cover the damage or do I need to press dealer for a repair? I have not seen the "bumpskid" in person nor have I seen pictures at the correct angle to be able to tell. Any close up pics of the nose would be a great help. I can't tell if there is a space between nose of Spyder and nose of "bumpskid".

Some lifts are high. It would be very easy to do this going on and coming off. Not saying that's what happened. But, based on where the marks are. It's highly probable.

If, you can not see the marks when standing in front but back a little. Then you'll not see them with the bump skid in place. If your dealer accepts responsibility perhaps he'll help with the bump skid purchase. Just a thought.

 

[Bob Denman]

:gaah: Don't you just hate it when stuff like this happens? :gaah:
If your dealer admits to it happening, and assumes responsibility for repairs; :2thumbs: (IF! :shocked
Good Luck, and please let us know what he says... :thumbup:
(And then; put the Bumpskid on to protect it from any further abuse...)

 

[bullant12]

View attachment 69764
Picked up my RT today from shop. It was in for 600mi. and some minor warranty work. While in there care the nose was damaged. I have sent pictures and talked with the dealer (didn't notice until I got it to the house, 85mi. away), waiting for response. Now... I had planned to install a "bumpskid". My question is this: Will the nose of the "bumpskid" cover the damage or do I need to press dealer for a repair? I have not seen the "bumpskid" in person nor have I seen pictures at the correct angle to be able to tell. Any close up pics of the nose would be a great help. I can't tell if there is a space between nose of Spyder and nose of "bumpskid".

It will protect it, but I would get that fixed first. And it's on them if that wasn't there when you delivered it to the dealer.

Like Bob said, the least they could do is help on the purchase...

 

[spydercowboy]

The bumpskid will not cover it entirely. You'll still see some of it. Sorry!

 

[Questions]

Thats the way it is. I've had this happen to me previously, honestly. It'll be a case of your word against theirs. Whoever worked on your bike won't really want to admit that he mighta caused the problem.
If anything, i'd just write it off as some wear and tear. Install the skid pads and just enjoy riding some more. Stressing and getting into an argument with the dealer about this will be just too stressful.

 

[Bob Denman]

The bumpskid will not cover it entirely. You'll still see some of it. Sorry!

:agree: :shocked: Sorry... It looks as if the the bevelled edge of that nose has taken some damage, and the Bumpskid won't wrap up over the front of it...

 

[Oldmanzues]

Thats the way it is. I've had this happen to me previously, honestly. It'll be a case of your word against theirs. Whoever worked on your bike won't really want to admit that he mighta caused the problem.
If anything, i'd just write it off as some wear and tear. Install the skid pads and just enjoy riding some more. Stressing and getting into an argument with the dealer about this will be just too stressful.

I agree with this one. Once you leave the dealer, who knows. As a cop, I hated to respond to domestic distrubances. He said, she said with no good answer.
Ask the dealer, but if they say, not me, as above.
Good luck and safe riding.
Oldmanzues

 

[Cruzr Joe]

The bumpskid will not cover it entirely. You'll still see some of it. Sorry!

:agree: Sorry, I know this is too late, But, the bumpskid would have prevented this.

Cruzr joe

 

[Chupaca]

Now if..!!

It ends up in your hands...a little light sanding on that upper area some color matched paint ( see threads ) or a trip to the nail salon for paint and you will not notice it with the skid installed..good luck..!! :thumbup:

 

[Buttsy]

View attachment 69764While in there care the nose was damaged.

I know that it is inevitable that your new toys will get scratched. But please at least give me the satisfaction of scratching it myself. nojoke Sorry to hear about your crappy luck, hopefully it all turns out OK!

 

[Blue Star]

Thats the way it is. I've had this happen to me previously, honestly. It'll be a case of your word against theirs. Whoever worked on your bike won't really want to admit that he mighta caused the problem.
If anything, i'd just write it off as some wear and tear. Install the skid pads and just enjoy riding some more. Stressing and getting into an argument with the dealer about this will be just too stressful.

:agree: When I bought my RS back in 2011 I noticed a scrape on one of the front rims about a week later. I knew I did not do it, and when I talked to the dealer they said they will try to get BRP to warranty it, as it looked like it was done during tire mounting. Of course they came back with BRP said no due to being so late in reporting it, and had I told them the same day or next day it would have been better. What saved me was I took pictures of me taking possession of the bike, and when multiplied enough you could see the scrape. Suddenly BRP decided to warranty the rime.

I have only used this dealer for one service job (found a better mechanic), but will give them credit. Whenever they check in a bike for repair/service they have a check list to mark down any scratches, damage, or if no damage present with the bike owner and service writer present. Then go over the list when picking up the bike. Maybe all dealers need to do this?

 

[Cruzr Joe]

i always insist that they look the bike over before i leave it

Cruzr joe

 

[mdale46]

UPDATE on Spyder Nose Damage

Talked with the owner/dealer and no arguement was presented on there part. Some what surprising, I think. They have ordered a new front bumber cover (nose). I fear, however what damage will be done this go round as I have identified several other minor scratches that where not there when I left it with them. ( They replace a headlight. It and one foglight have scratches also. ) Anyway... I would like to do the work myself if they will let me have the part and return the damaged one when complete. Has anyone R&R'ed this part before? I would appriciate some guidance!


Thanks for all the suggestions from fellow "Spyderlovers". I must have the "bad service" gene! Taking any vehicle in for service, is like having to go to the dentist. Worse in this case.
"No respect"!!!

 

[spydercowboy]

i always insist that they look the bike over before i leave it

Cruzr joe

Good idea but who the heck would look under to see what's going on? Guess we now see why we should even if you got a bumpskid.

 

[mdale46]

I looked the bike over as did a friend who drove me the 85mi. to pick it up. I didn't notice the "scuff" damage until we stopped to eat. The spyder was in front of the window about 12ft away.
Ouch! By the way, I had washed the Spyder before taking it to the shop and it was return (lets say, not the same). It looked as though it had been driven in the rain. Again, "no respect". I know that many on hear have been through a like situation.

 

[Jeriatric]

I looked the bike over as did a friend who drove me the 85mi. to pick it up. I didn't notice the "scuff" damage until we stopped to eat. The spyder was in front of the window about 12ft away.
Ouch! By the way, I had washed the Spyder before taking it to the shop and it was return (lets say, not the same). It looked as though it had been driven in the rain. Again, "no respect". I know that many on hear have been through a like situation.

Not asking you to name the dealer but what is/was your overall impression before this incident.

Are they a multi bike dealership?

Level of training for their spyder tech(s)?

any other input?

Just curious.

 

[mdale46]

Canam "only" dealer. Recommended by several on this forum. They are seemingly very knowledgeable on the Spyder. Bosted as to there level of expertise. I suppose I drew the short straw!

 

[mdale46]

Update

Dealer as been by all accounts very cooperative. The owner/dealership picked up Spyder today and will fix oil problem, replace the nose (bumper cover) as well as the L kick panel. No arguement, for that I give them a thumbs up. By the way, they had offered to bring a demo Spyder for me to drive while mine was in shop. I declined, but was impressed with the offer.

Fingers crossed!