Spyder in the News. Not a good story for BRP

[Firefly]

Wow. What a hornets nest has been stirred up here--- and it wasn't even ME doing it--- ;-)

Sorry for her troubles.

a few thoughts.

I put most the blame on the dealer and I don't get why she would protect the dealer but chew BRP a new one. Seems backwards to me. They cannot legally keep your property. Pick it up and take it elsewhere.

I also don't get why she would ride a loaner if it was doing the same thing.

Then we hear the problem is actually problemS. Lemon laws require specific problems that are not being fixed- not a catch-all for numerous problems.

Then it comes out the dealer hates the spyder. Great. Nothing like someone working on something they hate to make things worse.

Then her riding the brake is being judged by a photo and video-- who is to say she rides like that all the time?

Sounds to me this could be a dealer prep problem just as well as a rider problem- and we are not really clear as to whether the loaner was having the EXACT same problems as the original spyder.

Unfortunate situation where an owner must be on the offense if they want things fixed. I would have yanked it from that dealer after a month.

Hope it gets resolved!

 

[SteveMac]

The reason you dont know where my Spyder has been these last six months is because I never wanted to bad mouth the dealer. I dont totally blame the dealer I blame BRP for not assisting the dealer when they asked for help with my Spyder. I have spent the last six months day & night trying to work this out with BRP however this appears to be a game to them & keeping me as a customer doesnt seem to matter. I do own two 2011 Can Am products and was hoping to buy a third but now.......
You may find this hard to believe but I still really just want another Spyder

You sound like a reasonable person, so I'd like to ask a couple of questions if I may.

Why were you not actively on this forum seeking help and support for the last few months? I think if you had, you would have found a great deal of support from the members here. none of us want to see a fellow spyder owner have a bad experience.

Also, do you understand why everyone suspected troll activity when spyder_Ryder_2 posted the story in 2-3 different threads?? And who is spyder_ryder_2 and how are they tied to you? That was not a good way to approach this forum if you wanted empathy and support.

I have to say that my attitude towards your situation would be vastly different (more pro) if your most recent and reasonable posts were not overshadowed by the way spyder_ryder_2 handled it earlier.

Despite the off putting start to the posts regarding your situation today,, I really do hope you reach a positive outcome. I just wish you had been reaching out to this forum all along the way. You might have picked up one bit of info to have helped. I know you said you don't hold the dealer to blame, but yet you also are angry at them for not referring to this forum. That is a bit puzzling. But regardless, I do hope it gets resolved soon for you.

 

[pro10is]

The reason you dont know where my Spyder has been these last six months is because I never wanted to bad mouth the dealer. I dont totally blame the dealer I blame BRP for not assisting the dealer when they asked for help with my Spyder. I have spent the last six months day & night trying to work this out with BRP however this appears to be a game to them & keeping me as a customer doesnt seem to matter. I do own two 2011 Can Am products and was hoping to buy a third but now.......
You may find this hard to believe but I still really just want another Spyder

I'm so sorry you're having such a bad experience resolving this problem. Your story seems so unusual to me because of my own experience with BRP. I've never had a problem with my Spyder but I had a serious issue with my new BRP boat. My local dealer refused to help so I wrote a letter to BRP. I received a phone call within a couple of days from a BPR customer service rep. To make a long story short she found me another dealer and authorized all the repairs. She followed through with it until it was fixed to my full satisfaction. She was very friendly, kind, and assuring, and worked as my advocate to both BRP and the dealer. I was so impressed with BRP I purchased the Spyder. She even insisted that the dealer made extra sure that the Spyder he sold me was perfect before handing me the keys. It's so hard for me to understand why the same company is giving you such a hard time. Perhaps you're dealing with a bad customer rep. If you wish, please feel free to PM me and I'll give you the name and phone number of the rep who helped me. I sincerely hope that will help.

 

[Bob Denman]

:bdh: Wow!! :shocked: Has this horse been tenderized enough yet??? :bdh:

 

[boborgera]

:bdh: Wow!! :shocked: Has this horse been tenderized enough yet??? :bdh:

What else are you going to read in the morning, The news paper?,
Na that's too depressing.

 

[docdoru]

Renault's exit from the US market during the late 1980s; Fiat returned to US after a 27 years absence. opcorn:

 

[zrc]

:bdh: Wow!! :shocked: Has this horse been tenderized enough yet??? :bdh:

Bob, :bbq:that horse up, its party time.

If I were you ma'am I would walk into the dealer today, demand my spyder be assembled, put on a truck and driven to the location where you had your other BRP product serviced for its DPS issue and shoot them a chance at it, or Seek the wise sage Carlo and see if you can just have the model traded out or get your money back and hit it up.

I think the furious storm of posts over the same thing in one day was confusing, and frustrating. Lets all be reasonable though, we have all had issues in the past with a product. And wherever you go you will find people that have had fantastic experiences with the very same product you have had poor experiences with. I have worked in Manufacturing in America / Mexico / Canada for over 10 years and the truth is, sometimes something that should be uniform off a line isnt. Sometimes is the person not paying attention, sometimes the raw material in that batch and that specific time was just a bit off, sometimes its bum JIT materials from a vendor that is making a part you are putting into your product. To be honest it is very amazing that as many things go RIGHT as they do in any mass produced items in the world. This is from Food to Cars to Spyders. The sad news is that somewhere, someone is going to have a bad experience. Either with the maker, a parts person / distributor, dealer, cop, something...

I hope you get the problem resolved to your satisfaction (Whatever that may be at this point), and I hope you can learn to have a good relationship with a vendor / dealer of whatever you choose to use as your free life, non-cage vehicle.

Oh and Bob, dont for get the hot sauce, I like my horse SPICEY

 

[bullant12]

Bob, :bbq:that horse up, its party time.

If I were you ma'am I would walk into the dealer today, demand my spyder be assembled, put on a truck and driven to the location where you had your other BRP product serviced for its DPS issue and shoot them a chance at it, or Seek the wise sage Carlo and see if you can just have the model traded out or get your money back and hit it up.

I think the furious storm of posts over the same thing in one day was confusing, and frustrating. Lets all be reasonable though, we have all had issues in the past with a product. And wherever you go you will find people that have had fantastic experiences with the very same product you have had poor experiences with. I have worked in Manufacturing in America / Mexico / Canada for over 10 years and the truth is, sometimes something that should be uniform off a line isnt. Sometimes is the person not paying attention, sometimes the raw material in that batch and that specific time was just a bit off, sometimes its bum JIT materials from a vendor that is making a part you are putting into your product. To be honest it is very amazing that as many things go RIGHT as they do in any mass produced items in the world. This is from Food to Cars to Spyders. The sad news is that somewhere, someone is going to have a bad experience. Either with the maker, a parts person / distributor, dealer, cop, something...

I hope you get the problem resolved to your satisfaction (Whatever that may be at this point), and I hope you can learn to have a good relationship with a vendor / dealer of whatever you choose to use as your free life, non-cage vehicle.

Oh and Bob, dont for get the hot sauce, I like my horse SPICEY

:agree: 100% (Including the :bbqart... As long as it is cooked I can eat most beef!:roflblack


To add my 2 cents worth here... When I first heard of the :spyder2:, I did my homework and researched sites like SL (my favorite), Spydertalk and motorcycle websites. With my expericences with vehicles over the years, if I would have followed the negative reviews, I would have NEVER bought this vehicle. But I wanted to see it on my own, and I did. The first dealer blew me off. If I wasn't treated right from the start, I wasn't going to take one step further. I found a dealer that was friendly, knowledgeable and most importantly, told me EXACTLY what I was getting. Sure enough, I bought my RT in Novermber and then a clutch failure coming back from last years Spyderfest. I was afraid that I was going to get stuck with a bad story, but thanks to this website, I got a hold of BRP (Carlo) and my machine was out of the shop 3 weeks later. Other than other technical issues (broken air bag suspension, falling panel and frunk not closing right/electric opener not working which were fixed on maintenace visits), my Gray Recluse has been a great running machine. And that inspired for my wife to get her own RS-S which has been working flawlessly.

And with that, my wife had one issue with hers, but it was the tech's fault. She went to get the 1" riser installed and when the :spyder2: was delivered, the throttle control/starter/cut-off switch was not assembled properly. We took the :spyder2: back and the dealer's owner apologized for the issue and reprimended the tech. So by machines being machines and humans being humans, there is always a margin of error when it comes to manufacturing. And all manufacturers try their best to reduce that number before it leaves the factory. Beyond that is another issue.

A friend (also a member here) had his :spyder2: leak oil on several occations. The last one he left it at the dealer (the one I mentioned that blew me off when I was just looking at the machines) and was there for 4 months. He got a hold of Carlo (thanks to this website as well) and got it moved to my dealer where they took care of him in a few weeks.

I know it can get frustrating to not have things go as planned. But with perserverance, wait, researching and getting a hold of the right people, a lot can be done. I hope that the issue can resolve quick and that our ryder with the issue can get back on the :spyder2: and enjoy it as much as we do ours!:2thumbs:

 

[Bob Denman]

Bob, :bbq:that horse up, its party time.

If I were you ma'am I would walk into the dealer today, demand my spyder be assembled, put on a truck and driven to the location where you had your other BRP product serviced for its DPS issue and shoot them a chance at it, or Seek the wise sage Carlo and see if you can just have the model traded out or get your money back and hit it up.

I think the furious storm of posts over the same thing in one day was confusing, and frustrating. Lets all be reasonable though, we have all had issues in the past with a product. And wherever you go you will find people that have had fantastic experiences with the very same product you have had poor experiences with. I have worked in Manufacturing in America / Mexico / Canada for over 10 years and the truth is, sometimes something that should be uniform off a line isnt.
I hope you get the problem resolved to your satisfaction (Whatever that may be at this point), and I hope you can learn to have a good relationship with a vendor / dealer of whatever you choose to use as your free life, non-cage vehicle.

Oh and Bob, dont forget the hot sauce, I like my horse SPICEY

I've got some Ghost Chilis here that'll make your neck sweat... :shocked:

(Bhut Jolokia...)

 

[zrc]

I've got some Ghost Chilis here that'll make your neck sweat... :shocked:

(Bhut Jolokia...)

Mmmmmm Ghost Chili's, someone fire up the bonfire at Spyderfest early, we gots meats ta cook.

 

[Bob Denman]

You DO have to be careful with these little beauties... They rate out at over a million Scoville units! :shocked:
Habaneros rate at about 300,000...

 

[ARtraveler]

You might find it interesting to go back and read some of the threads that were put out by the original poster of this thread. The name has changed--but most of you will know him from before. Start with 8/27/11 and previous to that.

The very same article was posted by him on SpyderTalk yesterday--They did not have much reaction as of last night.

After all the posts and action, I still don't think we have much information or answers to the cause of the problems and why the dealer still has the bike after 6 months. I find the whole thing to be evasive, and it seems more like a campaign against Spyder and BRP. Add in the multiple posts from the same computer under different names, the same geographic area of the biggest amount of complaints--and I think we have a game or a campaign going on.

 

[Bob Denman]

:agree:

 

[Marker]

So her RT goes into limp mode and "she has the same exact problem with her loaner". My prediction "she is riding with her foot on the brake".

Too bad a story like this will always be one sided. I would bet money that's her issue. It's a owner issue not a RT issue. nojoke

:agree: , I find it very odd that she is having the same problem with her loaner. She needs to look at the way she places her feet on the pegs. Her dealer also needs to ask her where she places her feet when riding. Bottom line is I love my spyder !!

 

[fastfraser]

You might find it interesting to go back and read some of the threads that were put out by the original poster of this thread. The name has changed--but most of you will know him from before. Start with 8/27/11 and previous to that.

The very same article was posted by him on SpyderTalk yesterday--They did not have much reaction as of last night.

After all the posts and action, I still don't think we have much information or answers to the cause of the problems and why the dealer still has the bike after 6 months. I find the whole thing to be evasive, and it seems more like a campaign against Spyder and BRP. Add in the multiple posts from the same computer under different names, the same geographic area of the biggest amount of complaints--and I think we have a game or a campaign going on.

:agree:

:agree: I think his name rhymes with FrontMan

 

[Bob Denman]

:dontknow: Curiouser and curiouser... :dontknow:

 

[SilverSurfer]

This seems to happen at least once a year

I agree but like I said, we're only hearing one side of the story. The fact that she got a loaner for that long tells me the dealer was losing money too on this deal as they will have to sell the loaner with a lot of miles that wouldn't have been on there if they could have figured out the problem sooner. Nobody wins on this deal. :banghead:

I'm with Lamont. On my own behalf, this appears to be the Spring 2012 Smear-o-meter thread that draws all the harbingers of doom and naysayers who don't have all the information, but offer plenty of suppositions. This does nothing for our community, folks. Maybe someone with appropriate "passion," might start a "SpyderHaters.com" forum ... farr away from Spyderlovers, where all 10 or 15 of their members, including those who've never owned Spyders but have submitted uninformed editorials, can bathe in tales of woe and post news articles that radiate mucho heat, but mui umboquito light, and that don't bear cross-examination.

:sour: Surfer

 

[ARtraveler]

:agree: :2thumbs: :2thumbs: :2thumbs: :2thumbs: :2thumbs: :2thumbs:

 

[Mexican]

Hell, i own an spyder and know nothing about it, i feel so dumbpps:

 

[MouthPiece]

I have people ask me many times if I agreed with a jury's verdict in a high profile case. My response is always---"I don 't know. I wasn't on the jury".

Chris