Spyder in the News. Not a good story for BRP

[Lone Spyder Ryder]

Three-wheeled motorcycle is alemon
She says her three-wheeledmotorcycle is a lemon. It’s been in and out of the shop, but the problems keeppopping up. So how do you know if you’re car is a lemon? And how do you goabout getting your money back? Call Kurtis decided to take a closer look atCalifornia’s law.
Rita Uhren of Shingle Springsrecalls the first few days with her Can-Am Spyder Roadster, “I loved it,immediately I loved it.”
But lately, her love for the bikeis fading. She’s currently riding a loaner because she says hers has been inthe shop four times for the same problem. The last time it was brought therewas in August and it’s been there ever since.
Rita says problems started soonafter she bought the $27,500 Bombardier last spring.
http://sacramento.cbslocal.com/2012/02/15/call-kurtis-is-your-vehicle-a-lemon/

 

[spyder3]

Three-wheeled motorcycle is alemon
She says her three-wheeledmotorcycle is a lemon. It’s been in and out of the shop, but the problems keeppopping up. So how do you know if you’re car is a lemon? And how do you goabout getting your money back? Call Kurtis decided to take a closer look atCalifornia’s law.
Rita Uhren of Shingle Springsrecalls the first few days with her Can-Am Spyder Roadster, “I loved it,immediately I loved it.”
But lately, her love for the bikeis fading. She’s currently riding a loaner because she says hers has been inthe shop four times for the same problem. The last time it was brought therewas in August and it’s been there ever since.
Rita says problems started soonafter she bought the $27,500 Bombardier last spring.
http://sacramento.cbslocal.com/2012/02/15/call-kurtis-is-your-vehicle-a-lemon/

Amazing..... They can't fix the problem and she's driving a loaner for 6 months. Now, she rightly so wants a refund. A lost customer instead of giving her a new working bike. So, they end up with the bike they can't fix, a loaner now with miles on it and will be forced to issue a refund. huh? Oh, and some great publicity.....

Hard to imagine what BRP is thinking in these situations. :banghead:

 

[Lamonster]

So her RT goes into limp mode and "she has the same exact problem with her loaner". My prediction "she is riding with her foot on the brake".

Too bad a story like this will always be one sided. I would bet money that's her issue. It's a owner issue not a RT issue. nojoke

 

[ARtraveler]

:agree: also. As I read the article, I noted she had the same problem with the loaner. Riding the brake will cause the :spyder2: to go into limp mode--been there, done that!

To bad she did not come to the site for information.

 

[SteveMac]

:agree:
To bad she did not come to the site for information.

Ditto. +1 !!!

 

[Dudley]

So her RT goes into limp mode and "she has the same exact problem with her loaner". My prediction "she is riding with her foot on the brake".

Too bad a story like this will always be one sided. I would bet money that's her issue. It's a owner issue not a RT issue. nojoke

I agree. A combination of clueless dealer and more clueless rider. It's hard for someone to get some help when the "helper" is helpless. Kinda makes me grit me teeth. And already it's "BRP's fault!!!":banghead::gaah:

 

[spyder3]

you guys might be right...however...if that was the issue why wasn't the bike returned to her after all this time since it would have been tested and come up clean by the dealer. 6 months is a long time:dontknow: did they think she was going to go away? :gaah:

 

[rogerb]

She has an uneducated dealer. He should have spotted the problem when she said it is happening on the loaner. It is something that she is doing wrong. The same problem on two machines with same person driving???
I have to agree with Lamont.

 

[Oldmanzues]

She has an uneducated dealer. He should have spotted the problem when she said it is happening on the loaner. It is something that she is doing wrong. The same problem on two machines with same person driving???
I have to agree with Lamont.

I tend to agree on this one. I would also ask just what the problem is/was. I would agree that whatever the problem is, somebody on here would know to fis it.
Oldmanzues

 

[arntufun]

I know your all are trying to defuze this, but every time they showed her driving the Spyder her foot was not on the brake pedal. She drives with her toes on the foot peg like I do.

This is not the first or the last time dealers can't figure out or fix a problem. Just because I own a Spyder and love it, doesn't make me blind or deaf. Some of these Spyders have well known issues.

Just look at all your RT's throttle body issues. How many has Forest had problems with ???

 

[daveinva]

you guys might be right...however...if that was the issue why wasn't the bike returned to her after all this time since it would have been tested and come up clean by the dealer. 6 months is a long time:dontknow: did they think she was going to go away? :gaah:

:agree:

Given the lack of the detail in the story and any specific mention of what the problem is, I'd withhold judgment on blaming the rider. Yeah, the same problem with *two* Spyders suggests obvious rider error-- and if riding the brake is what she's doing, whoa Nellie, that rider's dumb as toast-- but wouldn't the dealer appreciate that, too? I can't imagine ANY dealer would hold a bike for six months diagnosing a problem that didn't exist, not to mention give out a loaner (the latter detail makes me like the dealer already... how many dealers give out loaner bikes? Mine sure as heck doesn't ).

 

[daveinva]

Actually, this thread's got me wondering..... who, in 2012, just walks into a dealer and buys a $30K vehicle without doing ABUNDANT research, both before and after?

I admit, I'm a bit more anal than most when it comes to these things, but I made sure as heck that I knew what I was getting into with my purchase beforehand. Reviews, technical details, and of course, Spyderlovers and other Spyder forums (they exist, don't they? ). I knew ahead of time what people loved about the Spyder, what they didn't love, what usually went wrong, and how to communicate those issues to my dealer if they ever appeared. (Already saved me once, during my botched riser install-- all of you had told me I had extra cable slack under the tupperware, even though my dealer mechanic didn't believe it... guess who was right?).

All this is a long way of saying, if my bike was in the shop for more than two weeks with a mystery problem, I'd have already exhausted every last possible solution to get it out of there, including visiting forums to talk about my problems with other owners, or learn alternative solutions (like, who Carlo is, or taking it to other dealers, etc., etc.)

This isn't a dually in the shop. An RT is a THIRTY THOUSAND DOLLAR VEHICLE. I make good money, *great* money even, but that's more than most people's cars. Do people really get stuck with these problems and go, "Oh well, it'll get fixed?" Or worse, go from point A (a lousy dealer experience) immediately to point Z (call a lawyer and the press!) without another fifty steps in between?

I dunno. Maybe this rider did-- I'd love to hear more, and discover what the problems were (not just with the Spyder, but with the whole shebang).

I also hope that *BRP* is interested in hearing about this, too-- again, the Spyder is clearly marketed to people who aren't typical motorcycle riders, i.e. people used to owning and maintaining cars via easy oil changes, predictable reliability, and turnkey operation. Every story that contradicts that marketing only hurts the Spyder. (Maybe that says the marketing is *wrong*... but that's another rant.... :doorag

 

[boborgera]

''If'' She is in fact riding the brake, Then it's the dealers fault, For not slapping her on the side of her head and explaining it to her, Especially when the same thing is happening to the loner.
And if that's the case [foot on brake] Maybe this Women shouldn't be operating anything more complicated than a can opener. And that dealer might need a slap to the head also.:dontknow:

 

[Bob Denman]

There's obviously a lot more to this story than what we've been told; But I think that Lamont nailed it! :thumbup:
Too bad that the dealer isn't on the ball... :gaah:

 

[dave01]

Even if she was the problem, by riding the brake, 6 MONTHS is UNACCEPTABLE for any dealer to hold a machine. If she didnt get a loaner, and the spyder was her daily driver, imagine the cost to her for the loss of a vehicle and a rental car. Sorry guys, I have to side with any owner that has to wait that long for proper repairs. And this from someone who has had more than thier share of BRP/spyder malfunctions.

 

[ThreeFeet]

So her RT goes into limp mode and "she has the same exact problem with her loaner". My prediction "she is riding with her foot on the brake".

Too bad a story like this will always be one sided. I would bet money that's her issue. It's a owner issue not a RT issue. nojoke

I must be missing the comment about it hapening even on the loaner. I didn't see anything about the loaner other than she's had it for too many months. OK MY BAD!! I didn't read the article!!! AND she has the arch of her foot on the peg! IF she rydes like that with BOTH feet arch on peg She will DEFINETLEY hit the brake. And she won't even feel it. I have my foot at the arch BUT tilted out and more on the end of the peg for just that reason. Way to easy to hit the brake.

 

[spyder3]

There's obviously a lot more to this story than what we've been told; But I think that Lamont nailed it! :thumbup:
Too bad that the dealer isn't on the ball... :gaah:

We really don't know any of the facts including the brake issue except for 1. We do know is 6 months later she still has a loaner. :gaah: Whether it's a crappy dealer and/or a dumb owner the fact remains, BRP looks bad in this spot because of the time gone by & the press getting involved. It makes the spyder look bad and that :cus: me off!:banghead:

 

[spyder3]

I must be missing the comment about it hapening even on the loaner. I didn't see anything about the loaner other than she's had it for too many months.

"Rita hopes it’ll be resolved without going to court. Rita says she’s had the same issue with her loaner, so she just wants a refund. When her Spyder is bought back, she’ll miss her ride, but is eager to move on."

 

[Lamonster]

Even if she was the problem, by riding the brake, 6 MONTHS is UNACCEPTABLE for any dealer to hold a machine. If she didnt get a loaner, and the spyder was her daily driver, imagine the cost to her for the loss of a vehicle and a rental car. Sorry guys, I have to side with any owner that has to wait that long for proper repairs. And this from someone who has had more than thier share of BRP/spyder malfunctions.

I agree but like I said, we're only hearing one side of the story. The fact that she got a loaner for that long tells me the dealer was losing money too on this deal as they will have to sell the loaner with a lot of miles that wouldn't have been on there if they could have figured out the problem sooner. Nobody wins on this deal. :banghead:

 

[spyryder]

411 dot com, maybe someone could ph. her and get a few details. :shemademe_smilie: