It is sad that nobody was able to respond more quickly or closer. Posting on SL is not going to be quick, however. Many members only check in here once a day or even once a week. Those of us that are on frequently are unlikely to log on more often than every few hours. Add the fact that we are spread all over North America and other parts of the world and your chances become slimmer. Spyders to the Rescue is a good resource, but a couple hundred owners spread out over more than 50 states and provinces doesn't go too far. Your best bet is always going to be with some kind of road service, either through a BEST extended warranty, insurance like AAA RV or Progressive, or a dedicated plan like Good Sam. Glad you finally got help, at any rate.
[FONT="]Thanks Nancy, I have Foremost Insurance and here is how they handled my problem after my Spyder lost power and I was able to pull off Hwy 97, and unable to go any further. I retrieved my Foremost card from my wallet and began following the steps by calling 1-800-554-6678, and spoke with a lady named “Mary”, who located me in her computer from the information I provided. I explained my situation, indicating
that I would need a flatbed tow truck for my Can-Am Spyder. After many minutes of being placed on hold, she returned to advise me she unable to help me as the “office” was closed and unable to verify my coverage, but that I could pay and be reimbursed later.
She sent out a request to a local towing company that did not have a flatbed tow truck, only a front wheel car trailer! So, they canceled the call at their end when they noted they could not tow a Can-Am Spyder. I only found this out after calling the local tow dispatcher to get an estimated time of arrival.
I called “Mary” back and she then told me I would have to wait until the next day when the “office” was open before anything more could be done! By that time I had been standing with my Spyder in the middle of the on and off ramp to Hwy 97 for over 1 ½ hours. My response to her was “So, you expect me to stand out here on the off ramp all night until morning, waiting for the “office” to open to verify my coverage before I would be able to get a tow????” No response, other than to apologize and say again there was nothing more she could do. My response to her was “Nothing personal, but I don’t see why you have a job, when a Foremost insured customers breaks down and needs towing and road side assistance, after “office hours”, and all you can tell them is that they will have to wait until the next day for help. What service is Foremost providing their customers?”. I suggest a recorded message when calling in that says…“Sorry for your need for towing and roadside assistance, but we are closed, please call back tomorrow between the hours of …and ….. We will be glad to assist you at that time. Have a wonderful evening, and be safe until then![/FONT]
You find out how good your insurance is when you breakdown or have an accident and need them to come through for you! I will be looking at the ones you suggested. Thanks
