Fatcycledaddy
Active member
First thing that needs to be said is this is not where I purchased my Spyder!
Took my Spyder to Village Motorsports of Holland, MI for what I thought was same minor warranty work. Frunk was getting water in it, air compressor cycling too often in 1 sec burst, and a ticking noise like an ignition wire short, but the bike didn't have a miss.
Frunk seal was replaced, and still had a small leak due to an accessory plug where the battery tender wire ran through. that they tracked down and repaired. Air system had a hose with a small pinhole in it which was ordered and replaced, compressor was checked, and system was re-calibrated through the BUDS system.
A purge valve was making the clicking noise, it was ordered on and hoped to have it on for me to get the bike back for the weekend. The part was delivered to the wrong company to disappear into a black hole somewhere never to be found.
I received an update from he service manager telling me that the part would have to be reordered Monday, however if I needed the bike for a planned ride over the weekend, they would reassemble it for me and I could take it and bring it back Monday. I knew that this would create a large amount of extra work for them so I declined. (but how many dealers would have even offered?)
A new part was ordered again and overnight-ed to the shop, they received it yesterday afternoon. I told them I was having withdrawal symptoms and really NEEDED to pick the bike up last night. Jason the service manager and a couple of the mechanics worked until after their closing time, and then waited for me to arrive to pick it up after they got it completed.
:yes::yes::yes:
Total cost to me was $0.00
Wife and I put on a little over 100 miles last night and all is great.
Thanks Jason and the crew at Village Motorsports of Holland, MI!!!!
Took my Spyder to Village Motorsports of Holland, MI for what I thought was same minor warranty work. Frunk was getting water in it, air compressor cycling too often in 1 sec burst, and a ticking noise like an ignition wire short, but the bike didn't have a miss.
Frunk seal was replaced, and still had a small leak due to an accessory plug where the battery tender wire ran through. that they tracked down and repaired. Air system had a hose with a small pinhole in it which was ordered and replaced, compressor was checked, and system was re-calibrated through the BUDS system.
A purge valve was making the clicking noise, it was ordered on and hoped to have it on for me to get the bike back for the weekend. The part was delivered to the wrong company to disappear into a black hole somewhere never to be found.
I received an update from he service manager telling me that the part would have to be reordered Monday, however if I needed the bike for a planned ride over the weekend, they would reassemble it for me and I could take it and bring it back Monday. I knew that this would create a large amount of extra work for them so I declined. (but how many dealers would have even offered?)
A new part was ordered again and overnight-ed to the shop, they received it yesterday afternoon. I told them I was having withdrawal symptoms and really NEEDED to pick the bike up last night. Jason the service manager and a couple of the mechanics worked until after their closing time, and then waited for me to arrive to pick it up after they got it completed.
:yes::yes::yes:
Total cost to me was $0.00
Wife and I put on a little over 100 miles last night and all is great.
Thanks Jason and the crew at Village Motorsports of Holland, MI!!!!
