Should Spyder have its own independent dealer network in addition to BRP dealers?

[Bob Denman]

BRP has taken a "laissez-faire" approach to the quality of their dealership network.
They DO need to start insisting on some performance standards. nojoke

 

[Pirate looks at --]

That's it

The problem is they get $60-$80/hour even to do it poorly! :lecturef_smilie:

If they want that business so bad there should be some standard about the number of hours per month they actually devote to Spyders. If they can't do that they should let someone else do it.

I'm movin to Kansas! They get $120.00/hour out here in California!:yikes:

 

[Bob Denman]

$65 per hour at my dealer; and they know their stuff! :thumbup:

 

[PrairieSpyder]

I'm movin to Kansas! They get $120.00/hour out here in California!:yikes:

Well, come on over! Just don't bring all the la-la-land stuff with you!

 

[2RTsGV]

What burns my butt are the dealers that stop selling the spyder and/or no longer service them or just close up shop. So where do their techs go? Also the bikes that they have sold in their area end up not having a dealer anymore that will service the product. I still think that BRP has an obligation to ensure that there are techs available within the regions they have sold spyders, hence my saying in earlier posts that the separate service center (owned by BRP) is in place to maintain the bikes. I mean it's not like the service center won't be kept busy.

 

[Blue Star]

Well, come on over! Just don't bring all the la-la-land stuff with you!

That is why I'm leaving California. Born and raised here, but now that I'm retired. I'm selling the house, and moving the heck otta here nojoke

 

[Bob Denman]

:clap::welcome: : Welcome back!!! :firstplace::2thumbs:

 

[cmbspyderrss]

I'm movin to Kansas! They get $120.00/hour out here in California!:yikes:

My first ever trip to the dealer last week was $100 for everything but the Spyder which was $125. Don't know enough to argue so just paid.

 

[HankD]

BRP has taken a "laissez-faire" approach to the quality of their dealership network.
They DO need to start insisting on some performance standards. nojoke

So how does BRP come up with their "Silver", "Gold", and "Platinum" Service Center levels on the locations on their website....by how many Spyder's the associated Dealer sells?

I did notice than when checking prices for the 3,000 Initial Service, that the price of that service directly corresponded with the "level" that the Service Center/Dealer had obtained....with Platinum being the highest price and Silver the lowest price. Go figure huh....:wrong:

 

[Bob Denman]

For the most part: Sales... :banghead:

 

[ARtraveler]

For the most part: Sales... :banghead:

Right on: The dealer designation used to be based on Sales, Qualified (as in took the official classes) Technicians, and Inventory of parts and accessories.

Now: it is hit and miss. There are some who would vouch that they deal with a tin, copper, or lead based dealership--instead of the platinum, gold, silver classifications. A sign of the current times. :yes:

 

[ChrisK]

It's beginning to make sense...

My wife and I are new to the world of Spyders; we each have one and have participated in some meals and fellowship with the KC Spyder Ryders. The first meeting that I attended was a month ago at Reno's in South Kansas City. Remember, I'm new but have had several Harleys and dirt bikes early in my riding experience. The 'Dealer' had a talk with the group that indicated that BRP had signed over 300 dealers in the USA and that their dealership intended to be a Spyder dealer long term. He asked that we give the dealership a 'chance' before taking money out of town or across town). Possibly this is a new sales philosophy; I did not try to purchase a new vehicle from them but did purchase one used from them and have had the other serviced (and recalls performed). Presumably this is an answer of sorts to past sales policies and a pitch to let bygones be bygones (or that was the message I came away with).

I firmly believe (having heard from a couple of different directions) that 'millennials' are not that interested in motor vehicles in particular and possessions in general. This is affecting the motorcycle market in general (which now has 'ZERO % financing, we trade for anything with a title and 'how much payment can you afford' marketing being common place. With the market softening, my OPINION is that it would be counter productive toward long term financial health for BRP slice the pie any thinner than it already has. I firmly believe that incentives directed toward the dealers, some of which could be passed to consumers will be the best long term path toward financial health for both the company and for the dealer network that it has cultivated. IF, as a part of this program they made tech training and service training a bit more affordable to the dealership I'm sure that the brand overall will begin to turn around.

All of this is my OPINION and VIEW from an industry outsider.

 

[UtahPete]

The 'Dealer' had a talk with the group that indicated that BRP had signed over 300 dealers in the USA and that their dealership intended to be a Spyder dealer long term. He asked that we give the dealership a 'chance' before taking money out of town or across town). I firmly believe (having heard from a couple of different directions) that 'millennials' are not that interested in motor vehicles in particular and possessions in general. All of this is my OPINION and VIEW from an industry outsider.

Yeah, I don't really know about millennials. My guess is that in the heartland they're not much different from other generations. But, in the urban areas in particular, they are definitely on the forefront of the move away from possessions and toward 'experiences'. I think another factor is that millennials are saddled with a whole lot of student debt that previous generations didn't have to deal with. Time marches on and the only constant is change.

 

[UtahPete]

I thought it might be time to revive this discussion.

 

[Bob Denman]

Let it die... nojoke

 

[Big F]

that is an awesome/idea thought for BRP!! but are they smart enough to consider such a move or are they "bull-headed"??
BIG F

 

[Big F]

right on brother! BRP needs to clean up their act with the dealers. we have a local dealer that sells a ton of other motorcycles and has maybe 1 or 2 Spyders in the showroom.. and NO Spyder gear, etc.?? so why does BRP allow these type of operations??
BIG F

 

[Trapdoor]

I was thinking that maybe BRP could open service shops for Spyders and the dealers wouldn't have to do anything more than sell the spyder. The BRP service centers could focus only on the spyder and BRP could provide each service center with BUDS and fully trained Techs.

A very good suggestion. Another way BRP can fix this issue is to have their dealerships focus on servicing the Spyders yet allow them to sell Spyders based on demands.

 

[Bfromla]

think the current survey & rating system has them too confused to know what is really going on, or they just don't care:dontknow::dontknow::banghead: Have responded & completed the surveys (first 2years maybe)& then there were no more, still having warranty/ extended warranty, & service work done. But no more surveys asking about it. Meanwhile my local dealer that I & others AVOID because of their failures:barf: has some how jumped in rank up to a platinum level per the ranking system :dontknow: last reported failure this shop left a customers bike outdoors uncovered for 2weeks & when it was picked up (dirty & sun faded) the frunk was stuck shut when the person returned home 100+ miles away (their local dealer no longer services spyders)
So that is just here in the states can only imagine the pains in more remote regions. & just the pain of the proprietary systems onboard, BRP's default "Talk to dealer" answer for everything. :banghead: figured there would be more improvements after the 10 year anniversary maybe that was just hoping for too much:chill: still love mine & gonna keep with it till at least 100k miles :riding::riding::doorag: LORD-willing

 

[grumpyoldretiredcop]

I'd certainly like to see service centers/service providers in place. I wouldn't take my F3 to my "local" (45 minutes away) dealer after the delivery experience they gave me. Looks like I'll be making a road trip to get my first service.