Should Spyder have its own independent dealer network in addition to BRP dealers?

[Bob Denman]

Non-Franchised shops sill never be allowed in the loop: the current Dealer network has too much invested, to allow that to happen.

 

[UtahPete]

Non-Franchised shops sill never be allowed in the loop: the current Dealer network has too much invested, to allow that to happen.

Ah, now I understand where you are coming from.

I'm not talking about non-franchised shops; that would never happen, I agree. I'm talking about motorcycle shops that sell multiple brands (i.e. independent of a particular manufacturer like Honda) being able to sell and service Spyders without being obliged to carry the entire line of BRP products, as presently seems to be the case.

 

[quasi]

I wish there was a reputable shop around here to work on these things. plenty of good indy 2 wheel shops. but nobody works on the Spyders that I know of. nearest Spyder dealer, their master tech left for greener pastures as I understand it. the dealer that used to sell spyders about 30 miles from here, they're selling something from can am but it is not spyders. prolly side by sides. they won't work on a spyder.

 

[pegasus1300]

Not the case. A dealer near McCall, ID sells Ski-Doos and Can Am UTVs but is not a Spyder dealer. The biggest problem with small dealers is the requirement to buy a minimum number of Spyders in order to be a dealer, a number that is more than a small local market will absorb. If a dealer, like the one near McCall, doesn't think they can sell the minimum they won't take on the Spyder line.

We have a similar situation down here in Richfield. Jorgensen's is one of the best power sports dealers in the intermountain West. People come up from Arizona to buy there. He even sell a number of used Spyders and his staff is somewhat knowledgeable on them. He wont take on the Spyder line although he is a Can Am, Skidoo, Seadoo dealer because BRP wants him to commit to too many units. Really too bad because he would be a good dealer.

 

[UtahPete]

We have a similar situation down here in Richfield. Jorgensen's is one of the best power sports dealers in the intermountain West. People come up from Arizona to buy there. He even sell a number of used Spyders and his staff is somewhat knowledgeable on them. He wont take on the Spyder line although he is a Can Am, Skidoo, Seadoo dealer because BRP wants him to commit to too many units. Really too bad because he would be a good dealer.

The Intermountain West is surely one of the areas with spotty Spyder support.

 

[PrairieSpyder]

Not the case. A dealer near McCall, ID sells Ski-Doos and Can Am UTVs but is not a Spyder dealer. The biggest problem with small dealers is the requirement to buy a minimum number of Spyders in order to be a dealer, a number that is more than a small local market will absorb. If a dealer, like the one near McCall, doesn't think they can sell the minimum they won't take on the Spyder line.

:agree: There are lots of Can-Am dealers that don't sell or service Spyders. They specialize in ATVs, snow machines, watercraft, etc.

Non-Franchised shops sill never be allowed in the loop: the current Dealer network has too much invested, to allow that to happen.

I don't know about competing with the company, but why not compete with a dealer on service? Many, if not most, Spyder dealers are also dealers of other brands. They maybe have one tech who's trained to work on them. But they do so much work on the other brands that when they have to work on a Spyder it's like starting all over. I'd think a dealer like that would like to unload the burden of Spyder service onto an indie shop.

For the indie shop, I think the main stumbling block, in addition to buying BUDS, is the cost of training to be certified.

BTW, I know of two indie shop guys who are factory trained and have the software. One's in Hot Springs. But I think he works under the auspices of a well known dealer. The other is Lamonster!

 

[Bob Denman]

The Dealerships have a huge investment in BRP... and BRP has a huge investment in them. Independent shops will always remain out of the "Official" loop. nojoke

 

[quasi]

For the record: I'm heart-attack serious about this. nojokenojoke
Dealerships will NEVER allow themselves to be put in the position of competing against the parent Company.
They'll drop the line, and sell something else.

BRP would also not want to have to support a network of Dealerships for whom they are responsible. From a liability standpoint: it's dynamite! :yikes:

when brp actually HAS a dealer network, then maybe things will be good for the consumer. until then its a crapshoot.

 

[Bob Denman]

It's what we have: :dontknow:
Can it be a heckuva lot better? You betcha! :thumbup:
Bringing independent shops into the loop won't be a solution. nojoke

 

[quasi]

It's what we have: :dontknow:
Can it be a heckuva lot better? You betcha! :thumbup:
Bringing independent shops into the loop won't be a solution. nojoke

it would help in getting a spyder to a qualified mechanic without hauling it 100+ miles. there is one brp dealer in the state of West Virginia that work on these things and they are 115 miles away in Mineral Wells WV. if any others have surfaced in the past year it would be news to me. Winder Pa is next nearest dealer. and they are still about 100 miles away. in areas where there are no dealers brp needs to contract with some of these indy shops for mechanical repairs.

 

[Bob Denman]

Or perhaps BRP should try to grow it's dealer network...

 

[2RTsGV]

Or perhaps BRP should try to grow it's dealer network...

I was thinking that maybe BRP could open service shops for Spyders and the dealers wouldn't have to do anything more than sell the spyder. The BRP service centers could focus only on the spyder and BRP could provide each service center with BUDS and fully trained Techs.

 

[quasi]

Or perhaps BRP should try to grow it's dealer network...

EXACTLY! as I said before, the dealer that used to be local quit selling and servicing spyders. when they were quitting, the owner told me they would sell me one but would not service it. Lately I see Canam crates sitting there, which I expect are side by sides.

 

[UtahPete]

Or perhaps BRP should try to grow it's dealer network...

Don't you think they are already? This is an idea for how they could grow a Spyder dealer network independently of Can-Am dealers who don't want to carry / service Spyders.

 

[2dogs]

This is it folks.............

:spyder::spyder:

This subject has to be my biggest complaint about the Spyder, trying to find a dealer that is not only good at sales but even better at service and repairs. If the grim reaper were to come to the take the Spyder out of the market I believe it will be due to the lack of quality of care you get after the sale.

When you spend this kind of money, you kind of expect to be able to get good service. The dealer I bought my bike from was great when taking my money for the bike. I purchased parts and we agreed when they came in they would be installed, I called for two weeks trying to get an appointment to have parts installed, the manager would not even call me back after like 20 calls to him not getting a return call I emailed and got nothing, then I emailed from another account posing as if I wanted to buy a new bike and got a response in 5 min (amazing), I finally got the so called service guy on the phone, he told me he did not know what the shop hour rate was, and that it would take all day to install the entertainment harness but would have to get back to me because he would need to study the schematic. I finally just went and picked up my parts and installed them myself.

BRP calls for 1.5 to install the harness (not all day) I had never even taken a panel off the Spyder and did it in my garage in about 2.5 hours.

This is a perfect example of what will either establish or destroy BRP's line of spyder products. nojoke

 

[UtahPete]

it would help in getting a spyder to a qualified mechanic without hauling it 100+ miles. there is one brp dealer in the state of West Virginia that work on these things and they are 115 miles away in Mineral Wells WV. if any others have surfaced in the past year it would be news to me. Winder Pa is next nearest dealer. and they are still about 100 miles away. in areas where there are no dealers brp needs to contract with some of these indy shops for mechanical repairs.

Out west here in places, it's a lot worse.

 

[quasi]

Out west here in places, it's a lot worse.

I expect it is without a doubt. a long way to anywhere.

 

[UtahPete]

It's what we have: Can it be a heckuva lot better? You betcha! Bringing independent shops into the loop won't be a solution.

You must know something about business that I don't Bob. Anything is possible. Can-Am will be looking into all kinds of options to develop the Spyder brand network of dealers.

Honda allows independent shops to carry and service their motorcycle without requiring them to also carry lawnmowers, generators, etc. Can-Am will probably take a page from Honda's very successful playbook at some point, then everyone will benefit.

We had a local Honda franchise that only wanted to carry motorcycles, but were required by their Honda franchise to sell and service their entire line of consumer products; they only lasted 4 years and then went belly-up.

 

[otter28169]

I have contacted BRP in the past about being trained as a factory tech. They will not do it unless you work for a dealership. There is too much money in service for them to allow independent shops to compete. Think about it, at $60-$80 an hour it is huge profit for them.

Just sayin'............

 

[PrairieSpyder]

I have contacted BRP in the past about being trained as a factory tech. They will not do it unless you work for a dealership. There is too much money in service for them to allow independent shops to compete. Think about it, at $60-$80 an hour it is huge profit for them.

Just sayin'............

The problem is they get $60-$80/hour even to do it poorly! :lecturef_smilie:

If they want that business so bad there should be some standard about the number of hours per month they actually devote to Spyders. If they can't do that they should let someone else do it.