Share your story with BRP

[BRPcare]

Hi everyone,

Steve from BRP here.

In an effort to learn more about the ownership experience we’re delivering to our customers, we'd like to invite you to share your story as the owner of a Can-Am Spyder. Your feedback will help us identify key points of the global ownership experience as well as specific areas in which BRP excels at, in addition to helping us spot areas where we can improve our delivery. Before I get into more detail about what this is, here's what it isn't:

• A cut-and-dry marketing survey.
• A contest.
• An opportunity to reverse or complain about a decision previously rendered by BRP's customer service department.

Basically, we want to hear your story, from your point of view, about the reality you've lived as the owner of a Spyder Roadster. This can mean anything from your initial research, shopping, the test drive, your first time picking up the unit at the dealer, the overall customer service experience, to anything else you want us to know. We're looking for everything from any constructive criticism you might have, to some of the great times you've lived with your Spyder.

Simply click on the link below, or cut and paste the entire URL into your browser to access the submission:

http://goo.gl/3zfvFy​

Of course, any information you provide is very important to us and will be kept strictly confidential. It won't ever be shared with anyone outside of BRP.

We'd love to hear your story.

If you have any questions or would prefer to share your story directly with us via email, please send me a private message right here on the forum and I'll send you instructions along with a BRP email address where you can send your info.

Thank you!

 

[SNOOPY]

I'm a new owner and have not had any issues, but there are people on this forum who have had very deep issues w no help from BRP. Will those type stories be welcome or swept under a table?

 

[BRPcare]

I'm a new owner and have not had any issues, but there are people on this forum who have had very deep issues w no help from BRP. Will those type stories be welcome or swept under a table?

Most definitely welcome, Snoopy. We really do strive to provide a top-tier level of support to every owner - if somebody feels that they received anything less than that from BRP, that's obviously something we want to hear.

We're just as happy to hear about your positive stories too, of course...

 

[SNOOPY]

Good to hear.

So far my story is a positive one. :thumbup:

After owning Seadoos for over 10 years, I'm hoping my Spyder experience is as happy! :yes:

 

[RBS66]

Thank you Steve for starting this thread. I would love to share my story with you and BRP.
I hope by doing so that some questions and some issues will be resolved.

Thank you Rob

 

[Magdave]

I sent mine in. I do not think you are going to like it but if the truth hurts so be it.:yikes:

 

[Bob Denman]

Thanks Steve! :2thumbs:
I'm sure that all of the SpyderLover members welcome the opportunity to tell their story...

 

[OldCowboy]

Thanks, Steve. :clap::clap:

Just be aware that some of the "horror" stories you'll receive are the fault of unsatisfactory dealers rather than BRP. I think BRP could improve the perception of Spyders if dealers were required to have BRP certified technicians. You might also do as Ford and other auto manufacturers do. That is send a survey out every time a Spyder is serviced by a dealer. That way BRP would find out pretty quickly which dealers should no longer be servicing Spyders.

 

[SNOOPY]

:agree:

 

[cuznjohn]

steve

we spoke this morning on the phone, with some of the problems we are having and people loosing the use of their bikes for days or even a week or more i personally think BRP should tell the dealers to give us a loaner bike to use when our bikes are held up for warranty work

 

[SNOOPY]

we spoke this morning on the phone, with some of the problems we are having and people loosing the use of their bikes for days or even a week or more i personally think BRP should tell the dealers to give us a loaner bike to use when our bikes are held up for warranty work

BRP would need to provide those as demos, then at an appointed mileage, sell them cheaper as demos. That's what car dealers do.

I wouldn't want to buy a new Spyder w 1500 miles...unless it was a demo at a good discounted price.

It is expensive for a manufacturer to do that, I don't see it happening.

.

 

[Xcarman]

Had to tell

Had to tell my story. Have over 3000 miles on my new 2013 RT. No trouble and the wife and i love to ride it.:yes::yes:

 

[flamingobabe]

well mine is sent in..

 

[cuznjohn]

demo

BRP would need to provide those as demos, then at an appointed mileage, sell them cheaper as demos. That's what car dealers do.

I wouldn't want to buy a new Spyder w 1500 miles...unless it was a demo at a good discounted price.

It is expensive for a manufacturer to do that, I don't see it happening.

.

many of the dealers either rent or have demo bikes that i feel brp can tell the dealer to give out as a loaner and brp pick up the tab on the loaner to the dealer. it doesn't have to be the same bike we now have but one we can ride when ours are being fixed under warranty. my dealer rents the sts and i would use till mine is fixed

 

[ulflyer]

Answer my email about a year long unresolved problem

Have sent a couple emails detailing my problem and asking for assistance. Got one reply asking if my last trip to dealer solved it, to which I replied on 11 Sep '14 that it did not.

Nothing further heard..............:banghead:

 

[SNOOPY]

many of the dealers either rent or have demo bikes that i feel brp can tell the dealer to give out as a loaner and brp pick up the tab on the loaner to the dealer. it doesn't have to be the same bike we now have but one we can ride when ours are being fixed under warranty. my dealer rents the sts and i would use till mine is fixed

All you people must have bigger dealers than we have in our minuscule metropolitan area. :banghead:


.

 

[SNOOPY]

I wonder how this thread is going on other forums? opcorn:


.

 

[spyder3]

well mine is sent in..

this is one i'd like to read

 

[ecuaron]

I sent my survey in today. Overall the only thing that has kept me from attempting legal action is the local dealership. They have bent over backwards to address of all my concerns. Not sure this will get BRP to be responsive but I hope they take the time to read the replies. Glad to hear that there are many satisfied 2013 RT Limited owners. I have suggested that they provide an incentive to 2013 RT Limited owners to trade for 2014 RT Limiteds. Doubt that my suggestion will go far. But it did feel good to vent.

Ernie

 

[Bob Denman]

well mine is sent in..

As is mine! :2thumbs:
(I had to sneak back over to the office for some actual insurance business; since I was here...)