Serious Problem with My New 2020 RTL Rear End Assembly

[SpyderAnn01]

This same thing has sort of happened to my 2020 RTL. Except it's the left side case and I didn't break the handle. I am able to get the case open by jiggling the case with my knee whilst lifting up on the handle.

I took it to the dealer, which by coincidence, coincided with the arrival of the recall brake part. The recall was performed and they determined the case alignment was off, but couldn't be fixed until the new rear replacement plastic is in, so the bike was returned to me and it was left as an open ticket.

Thanks, Nexus for the original heads up, so I didn't have to repeat your mistake of breaking the handle off. :2thumbs:

When you look at the front of the side bags is the gap consistent from top to bottom? I’m referring to the gap between the lid and the bag itself? We saw some at dealers that had uneven reveals and the bags didn’t open and close as smoothly as those with a consistent reveal. We thought it was probably not assembled/adjusted properly by the dealer during set up. In the one picture (the picture that is right side up) you can see how the gap is wider at the top and narrower at the bottom. On the other picture (the sideways one) the reveal is consistent.

 

[KX5062]

There does appear to be a minor misalignment, which the dealer identified. They said they didn't feel it was "fixable" until they got the new plastic parts. They said they could mess around with it, but thought it would be a waste of time until the new parts arrived. I concurred and was good with their judgement.

 

[bikerbillone]

Seems the dealer is working with you, that's a good thing.

 

[NEXUS]

There does appear to be a minor misalignment, which the dealer identified. They said they didn't feel was "fixable" until they got the new plastic parts. They said they could mess around with it, but thought it would be a waste of time until the new parts arrived. I concurred and was good with their judgement.

My problem and yours are very similar. The solution is also the same and the conclusion for my dealership is the same as yours.

Also quite interesting is the service manager put his knee hard against the other side that I did not break the handle off of.
Pushed inward with his knee while pulling on the handle and showed me how to open it this way. He didn't think there was any way to
adjust anything till he gets the parts. And again I think this is a minor issue myself. It has not kept me from riding it in any way.
My only disappointment at the moment is the trailer hitch. I'm picking up my 622 trailer from the paint shop Monday but still
have to park it waiting on the trailer hitch. :sour:

 

[NEXUS]

Update on OEM repairs to rear end assembly



Picked up my RT from the dealership Friday after it had been there two weeks to
get the problems fixed with the rear end assembly from the factory OEM problem
and replaced the parts for the side hatch where the handle broke off.

The dealers service manager Kenny was a little dismayed on how much he had to take
apart to fix this OEM problem to replace the defective parts. It took them twice as long
with two mechanics working on it to replace the parts for the allotted time that BRP
said it would.





Interestingly enough, the side hatch assembly lever when they took it apart was full of rust.
He had to the send that back to BRP for them to look at it and open up a new case with BRP
just for that part.

The finished result was no more sagging side bags and no more open cracks between
the parts on the rear assembly. I am very well pleased with the finished product and
the way the dealership handled the situation which costed me no money.

The opposite side bags latch is still stiff and have to put a knee into it to get it to open.
The one they replaced is effortlessly easy to open. The service manager said if it gets to be a
problem. He will try to get that replace that one also.

The service manager called me Monday to see if everything was okay with what they did and
I think that's the first time anybody's call me back from a dealership concerned about what I think.

All in all BRP came through with the parts dealership did a great job putting them on and
making sure I was satisfied with the results. :thumbup:

 

[upsdoctor]

Nexus, sounds like one of your rear latches needs to be adjusted. Both of mine were sticking like yours and had to use my leg to push on the cover before it opened. The cable adjuster can be accessed by going underneath the saddlebag, you will see an opening just behind the latch. The follow the cable from the back of the latch down until you find the adjuster. Loosen the holding nut. At this point i marked the adjuster with a silver sharpie for a reference point. I turned two full turns clockwise before my saddlebag would open correctly. Hope this helps. PM me if you need help.

 

[Papa103]

Nexus, I have that exact RLS pipe on my 19 RTL. Gave it a nice growl.