SENA Pairing - SENA Tech Service - Procedure to follow

[Jim&Teresa]

Hello fellow Spyderlovers,

I have seen a lot of post about SENA Bluetooth pairing. I have had my SENA for about a year (SM10 & SMH10's). This year I had intermittent losses on my radio (transmitter to headset issue just on my set, not my wife's headset).

So....I contact the SENA Tech Service and asked them for the exact way to pair my headsets and a smartphone. Many of you may have this procedure down, but somehow, my system needed to get "refreshed". So I used this "new" method and so far it seems good. The "old" way I had the pairing was the phone would pair first and then search for the SM10 transmitter -- this is wrong according to the tech.

NOW, the SMH10 pairs to the SM10 transmitter FIRST and then the cell phone per procedures attached.

Anyways - hope this helps some of you if you have issues with pairing your SENA system -- see attached picture for the pairing procedure! :thumbup:

 

[billybovine]

Even the old instructions says that the stereo music device is to be paired first. The trouble was that they did not tell you that until after the instructions for pairing your phone.

 

[Jim&Teresa]

Even the old instructions says that the stereo music device is to be paired first. The trouble was that they did not tell you that until after the instructions for pairing your phone.

Yes, I thought the manual could be much better written as I know many of us have had questions with pairing. You would think they would sequence the manual in the way you do the pairing! :shocked:

If you need help, they do a good job of responding both by email and phone (FYI....SENA Tech Service number is: 866-300-1235 ). :thumbup:

 

[Tango]

I spoke to SENA yesterday. They had our problem fixed in less than 10 minutes. :thumbup: The tech admitted the books are vague, and could be better. :hun: Tom :trike: