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Refusal to look at my 2015 RT-S by a Can Am Dealer!

Fjrwillie

Member
I broke down with my 2015 RT-S in July. As I entered the entrance to the Mid Hudson Bridge, the screen flashed Limp Mode and simply shut down. I called a local Can Am dealer that did deal with Spyders and was informed that they do not work on bikes 10 years and older and refused service. I told them my bike was 9 years old and they still refused to take me in. Told them I was out of state and stranded. They still refused to take me in.

Has any one else been refused service on their Spyder due to age ?

I did finally get the 2015 Spyder to my dealer and it turned out to be a relay that went bad. Now I own a 2015 RT-S and a 2023 RT Limited.

Willie
 
Very common issue with older "Anything", 10 years is the magic number.

Way too many part changes throughout the years plus rapidly changing technology.
 
It's not only an issue with spyders. Some RV parks won't allow an RV that is 10 yrs or older. It's the way of the world today. Screw the people who take care of your equipment. They want you to buy new. Finished ranting now.
 
I broke down with my 2015 RT-S in July. As I entered the entrance to the Mid Hudson Bridge, the screen flashed Limp Mode and simply shut down. I called a local Can Am dealer that did deal with Spyders and was informed that they do not work on bikes 10 years and older and refused service. I told them my bike was 9 years old and they still refused to take me in. Told them I was out of state and stranded. They still refused to take me in.

Has any one else been refused service on their Spyder due to age ?

I did finally get the 2015 Spyder to my dealer and it turned out to be a relay that went bad. Now I own a 2015 RT-S and a 2023 RT Limited.

Willie

I have a real problem with a dealer that refuses service to someone who is stranded. They want your money, but don't want to provide the customer service that should come with it. At $20K ++ IMO, this is an outrage. :lecturef_smilie:
 
Very common issue with older "Anything", 10 years is the magic number.

Way too many part changes throughout the years plus rapidly changing technology.

Can-Am Spyder and "rapidly changing technology" are not two words I would use with the same meaning. Our Spyder's have been the basic same shape and tech since what....2014? 2015? :dontknow:

Besides, any Can-am garage worth its salt should be able to diagnose a bad relay. I know I could and I'm not a certified anything! Shame on that dealer.

It also looks like you bought a new one......why? And hopefully NOT from the dealer that left you stranded!
 
Can-Am Spyder and "rapidly changing technology" are not two words I would use with the same meaning. Our Spyder's have been the basic same shape and tech since what....2014? 2015? :dontknow:

Besides, any Can-am garage worth its salt should be able to diagnose a bad relay. I know I could and I'm not a certified anything! Shame on that dealer.

It also looks like you bought a new one......why? And hopefully NOT from the dealer that left you stranded!

Notice that I said "Anything" Like it or not thats the way it is. I'm in no way defending anyone or anything, especially BRP
 
What I don't understand is why doesn't BRP allow those of us that do service and repair work on the side (on all model years) to become "authorized" service providers? It's not like I'm taking money away from a dealer if I choose to repair an older model that they won't support any longer. And generally, it's BRP that benefits from selling the remaining parts inventory when repairs are needed.
 
No, it's certainly not just BRP. Had the same problem with my previous bike, a 2006 Kawasaki Vulcan Mean streak. I purchased it in 2018 with only 7K on the clock, and it looked like it was just rolled off the showroom floor. I ended up with a leaky front fork seal, and the local Kawasaki dealer wouldn't touch it. Had to take it to an independent shop.

While I too was miffed that they wouldn't work on a bike because it was over ten years old, despite it looking nicer than a lot of under ten year old bikes I've seen, I cooled off and thought about it. Having worked on older vehicles myself, regardless of their condition, plastic and rubber becomes brittle with age, fasteners can corrode at the threads, not only making them a bear to remove, but also more likely to take threads with them or to snap off in the case. Fiddling around older wiring can losen connections that may look fine, but are marginal. I determined the ten year rule was likely to prevent a simple repair turning into a more complex and costly one where the owner gets upset at the rising cost and stuff the mechanic "busted" while working on the bike. I think of it a bit like working on old plumbing. It may look fine on the outside, but once you start wrenching on it, a simple job can turn into a nightmare. Also the older the bike, the more likely the owner has "tinkered" with it or modified things. I've encountered some of these mods myself. As an example, while not bike related, when we bought our house last year we decided we wanted to swap out the fan switch in the bathroom with a timed switch. The fan switch and the separate light switch were in the same box. When I opened the box and pulled the switches out to start the swap, I was shocked to find the box jammed full of wires. I thought to myself this isn't right, what the heck is going on here. My 15 minute job came to a screeching halt while I figured out the rats nest of wires. For reasons beyond me, I found pigtails, connected to pigtails. After labeling the wires and removing everything, I rewired it back the way it should have been, minus several unnecessary wires.
 
Can-Am Spyder and "rapidly changing technology" are not two words I would use with the same meaning. Our Spyder's have been the basic same shape and tech since what....2014? 2015? :dontknow:

Besides, any Can-am garage worth its salt should be able to diagnose a bad relay. I know I could and I'm not a certified anything! Shame on that dealer.

It also looks like you bought a new one......why? And hopefully NOT from the dealer that left you stranded!

Yes, I bought a new 2023 RT Limited from iMotorsport, where I got my 2015 from. The 2015 had 91000+ miles on it. The type of rides I do are generally multi-day rides with 1000+ miles involved. I participate in nationwide scavenger hunts. With that said, I don't want to end up stranded again, and the 2015 owes me nothing. It is in the care of my daughter and son who will be the joint owners, it also can act as a backup. I still believe the 2015 is reliable, I'm hoping the 2023 is just as reliable, plus I got a great deal on it. The dealer who discovered the relay (and I believe it was somehow connected to the fuel injection - maybe the fuel pump?) needs to be commended. They are Flamingo Motorsports in Palmer MA and yes, they do work on older machines.

Willie
 
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Yes, I went thru this when a dealership I have used and trusted called to ask if I needed any service done for the coming riding year. I asked for a price quote on some work, and she asked for the year of my Spyder and when I told her, she answered that they didn't work on Spyders 10 years or more old. I asked why she had called as she had to have had my records right there, no answer. I told her never to call me again if they couldn't work on my Spyder. I have since found a dealer who will.
 
I don't understand the part where they say, can't get parts! They take a frame and put a motor in it, they don't change a thing in it for years, only change the part number, and say they don't have parts!!! WTH, they don't like to retool for anything, so they pass down parts and pieces from year to year, even body parts. Granted they have made what, 3-4 style changes in the RT from birth,:dontknow: It's just another way to make us trade in our old iron, like computers, they keep on changing updates till they will not work on today's programs, and we have to buy new!!!:coffee:
 
Truth is, dealers don't like to work on Spyders. Especially when they are busy with other products. Our local trained and certified Spyder tech quit and opened his own shop here because, in part, he didn't like working on Spyders. He sends his Spyder work to us.

But when 90% of what you do is Spyder/Ryker, it's really not a big deal. We actually enjoy working on Spyders. Though we do have a few things we think the engineers could have made a bit easier to get at.
 
Yes, I bought a new 2023 RT Limited from iMotorsport, where I got my 2015 from. The 2015 had 91000+ miles on it. The type of rides I do are generally multi-day rides with 1000+ miles involved. I participate in nationwide scavenger hunts. With that said, I don't want to end up stranded again, and the 2015 owes me nothing. It is in the care of my daughter and son who will be the joint owners, it also can act as a backup. I still believe the 2015 is reliable, I'm hoping the 2023 is just as reliable, plus I got a great deal on it. The dealer who discovered the relay (and I believe it was somehow connected to the fuel injection - maybe the fuel pump?) needs to be commended. They are Flamingo Motorsports in Palmer MA and yes, they do work on older machines.

Willie

Well that certainly puts it into perspective! Should have led with the mileage info... I'm glad it was fixed and there's nothing wrong with having a backup Spyder... :cheers:
 
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