Quality Survey Part II

[kubie]

I had to go with #2 I have an excellent Dealer Route 1 Motor Sports in Grant Fl. You guys Rock! But the troubles with my STS were all Factory....... Ball joints, Front end alignment, "twice". First time it was done the old way. Then BRP came out with the 2013 procedures and it was aligned all over again. So My vote is #2.

 

[joet82]

I choose D. All of the above. Some are lemons from the manufacturer, some are dealer mistakes, some are owner mistakes....sometimes its just the bike.

 

[Bob Denman]

Hi Anne,
It's not ALL the fault of the owners; nor the dealers; and not even the factory...
But that's the only one that we have any control over... :shocked:

 

[Chupaca]

Tough one..!!

Have to say they all apply but to put them in order I'd have to say #2, #1, #3. JMHO...:dontknow:

 

[ThreeWheels]

Have to say they all apply but to put them in order I'd have to say #2, #1, #3. JMHO...:dontknow:

I believe the above is correct, but I'd add a fourth, and that would be faulty design issues.

For those who want specifics:

For me, the poor initial alignment that caused my Spyder to wander was poor installation in the factory. A new alignment procedure and set up jig was developed by BRP. I had the front realigned twice under warranty
The premature clutch failure was poor installation in the factory. I had the ckutch replaced under warranty
The inside of the windshield wearing against the windshiled support was poor design. Both were replaced under warranty.
The numerous rear shock failures (5) was due to faulty design and or setup. New setup guidelines were distributed to dealers. All repaired under warranty
The loss of two side panels was poor design of grommets. New design of grommets (wider flange) One panel was replaced under warranty. I bought and installed new grommets on my own.
The squeaky brakes was poor design. I think the brake pads are on the 3rd generation. New brakes were part of routine maintenance.
The difficulties in locking the hood was poor design. A new mechanism was designed and installed under warranty
The poor performance of the bluetooth adapter was poor design (installation instructions incorrect). Installation was performed under warranty,
Premature failure of the OEM spark plug wires is due to poor design. New wires were installed under warranty.
The seat delaminating was poor design. A new seat was installed under warranty.
The loss of paint on the chrome badges was poor design. These are the badges in the access panels and the saddlebags, New badges were installed front and rear under warranty.
The bouncing gas gauge was poor design. Happened twice. Both gauges replaced under warranty
Purge valve failed, engine was throwing codes 1 month after factory warranty ran out. This is hard to define. Might be poor design, or just bad luck Repaired under BEST warranty.
Poor performance of the CB was a design issue (LCD Cluster). A new cluster was installed under warranty.
The broken windshield dogbone support was poor design and replaced under warranty.
Need I go on ?...................

I will say, BRP and my dealer GSS Powersports have ALWAYS stepped up to the plate to support both myself and my machine.
Almost all the repairs/redesign issues were completed in the first 12,500 miles (except for the purge valve and clutch). Since then, I've ridden the bike fairly trouble free with only routine maintenance.

 

[AbNormy]

I choose 2 even with spyderpops block off plates my foots still warm. Gonna look for some reflective duct tape to seal the little gaps where it seeps out. Design flaw least in the lower 48 no?


Sent from my home in Central Texas!

 

[Grandpa Spyder]

All of the above

You left out all of the above. My complaint is they don't tell you how to ryde it. Every bike I have ever owned had shift points in it. They don't tell you that you should run this vehicle at or above 4000 rpms. Every important thing I learned about the Spyder was on here. This forum. I have read the manuel from front to back. That is just my humble opinion.

 

[docdoru]

A blowed-up engine (#3!), after a turbo was installed...
We just dont' know when to quit; do we?

Yes, I know when to quit...nojoke

 

[CruiseRT]

Balljoint replacement.
22ozs overfilled with oil. :spyder:Tank completely filled.
Cruise control switch intermittent.

 

[Can-Am Poogs]

BOTTOM LINE

You have to have a good dealer, or you are majorly pooched.

 

[Bob Denman]

Yes, I know when to quit...nojoke

Sorry Doc... pps:

I wasn't aiming at you with the last comment...
I probably shouldn't have said it though!

 

[flybuddy]

Hmmm somewhat of a catch 22...There are some design flaws which CAUSE us to mod and farkle which then cause other problems.
In my case I went with dealer...when I got mine home all tires were VERY low, oil almost a quart overfilled and zero air pressure in airbag. Wouldn't have been a big deal except for first time rider and dealer being 150 miles away.

 

[OldDog]

Squeaky wheel...

Have to say they all apply but to put them in order I'd have to say #2, #1, #3. JMHO...:dontknow:

Based on the trend of the poll, why not have a 2 part dynamic check list. Part 1 would be done at the factory with required hot tests/checks or the Spyder does not leave the factory, period. Part 2 must be done in a consistent non deferable dynamic regardless of dealer or the Spyder simply will not start. This would seemingly generate consistent quality.

This raises another question. Where in the pre-production scheme would you find bad throttle bodies and ball joints before they hit the production line?

 

[Bob Denman]

never mind all of this right now...
WHEN is your test ride scheduled for?? :shocked:

 

[OldDog]

never mind all of this right now...
WHEN is your test ride scheduled for?? :shocked:

Tomorrow at 11:30 am. ASK Brice Road Columbus, Ohio :yes:

 

[Tuffguy1509]

Dealers full of crap

Well after all we are all in for the ride think positive and only good things can happen,see u on the road and be safe!

 

[NitroCircus Spyder]

Although most of the issues ocurre in the factory, it is up to the dealers that the machine is in working order and preped up before customer delivery. QC involves the dealer since they are the ones that finish assembly and are instructed by BRP to test it before delivery. So it is a combination of 2 and 1.

:agree:

 

[CruiseRT]

Well said:agree:

 

[Bob Denman]

Tomorrow at 11:30 am. ASK Brice Road Columbus, Ohio :yes:

:2thumbs:

:lecturef_smilie: We'll expect a full report on our desks on Sunday morning! :lecturef_smilie: :roflblack:
And we're all pulling for you! :thumbup:

 

[spyderpoop]

cheap

just out right cheap quality build of the machine how ever mostly the plastic cheap way the body panels are connected is a prime example plastic push pins on a $25k bike why not at least plastic heavy duty screws its a company that only cares about the sale and not the service for the owners