SpyderAnn01
Active member
I'm glad you got your Spyder back and I hope you won't have any more issues with it or with dealers and BRP
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There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.
Poor Service Poor CanAm response
- Thread starter kenalmond
- Start date
MouthPiece
Banged Up Member
:chat: I understand what you are saying here and you are most likely right about small percentage of Spyders having issues.
I remember when I broke my arm and was in the hospital for surgery.
The surgeon walked in to discuss the procedure, explained what they will do, including 2 plates, 14 screws, etc,....
Then he said: "...there is a Radial nerve in the area of the surgical field, and it may be affected, whereby you may loose the control of your wrist. We, of course, know where that nerve is and we make sure not to cut it or damage it.
There is only a 2% chance of having that issue.
But I understand, that statistics are really meaningless here, as it will be 100% of you, who would be affected"
So, you know where I am going with that.....
I understand the "growing pains of the Spyder", and I am totally OK dealing with that on OCCASIONAL basis, BUT it would be of great comfort to me to know that there is a competent service center in the reasonable proximity (1hr.) and that I would not have to leave it there for weeks, aside from being told that it is my fault (which in some instances may be and I am ready to accept that), but that being the first tactics scares me.
Trust me, my Goldwing is not perfect either, but it is very reliable, and I am spoiled by that now. I do a lot of work on it myself and with the help of the GW forum, make my mistakes, learn and correct them. So, I am not afraid to dig in where I can.
It's just that when my machine is "sick", I can't sleep and feel like my child is sick or something... I am sure many of us are that way
Just don't want to get into the PIA issues.
Guess I am getting old and less tolerant to BS......:gaah:
(something for me to work on... )
:spyder: :spyder: :spyder:
I remember when I broke my arm and was in the hospital for surgery.
The surgeon walked in to discuss the procedure, explained what they will do, including 2 plates, 14 screws, etc,....
Then he said: "...there is a Radial nerve in the area of the surgical field, and it may be affected, whereby you may loose the control of your wrist. We, of course, know where that nerve is and we make sure not to cut it or damage it.
There is only a 2% chance of having that issue.
But I understand, that statistics are really meaningless here, as it will be 100% of you, who would be affected"
So, you know where I am going with that.....
I understand the "growing pains of the Spyder", and I am totally OK dealing with that on OCCASIONAL basis, BUT it would be of great comfort to me to know that there is a competent service center in the reasonable proximity (1hr.) and that I would not have to leave it there for weeks, aside from being told that it is my fault (which in some instances may be and I am ready to accept that), but that being the first tactics scares me.
Trust me, my Goldwing is not perfect either, but it is very reliable, and I am spoiled by that now. I do a lot of work on it myself and with the help of the GW forum, make my mistakes, learn and correct them. So, I am not afraid to dig in where I can.
It's just that when my machine is "sick", I can't sleep and feel like my child is sick or something... I am sure many of us are that way
Just don't want to get into the PIA issues.
Guess I am getting old and less tolerant to BS......:gaah:
(something for me to work on...
):spyder: :spyder: :spyder:
Last edited:
Phil
Mod Monster
Fair and balanced thoughts Lenny.
There are some great minds here. Some with high level contacts and the RIGHT contacts in BRP. Maybe someone will follow the back story in this thread- that is that maybe BRP is seeing that this product is growing faster than the infrastructure to support it. I've seen that in my business from time to time. It's tough. We've flown engineers 1/2 way around the globe when we couldn't fix things via the local dealer. Doesn't make things right when you are the customer in the middle of the problem. We know from MV that the Spyder is their fastest growing product. I sense that the top brass REALLY DO CARE. Putting that care into wrenches and solutions doesn't always go well. But it will get there.
Sent from my iPhone7 using Tapatalk
There are some great minds here. Some with high level contacts and the RIGHT contacts in BRP. Maybe someone will follow the back story in this thread- that is that maybe BRP is seeing that this product is growing faster than the infrastructure to support it. I've seen that in my business from time to time. It's tough. We've flown engineers 1/2 way around the globe when we couldn't fix things via the local dealer. Doesn't make things right when you are the customer in the middle of the problem. We know from MV that the Spyder is their fastest growing product. I sense that the top brass REALLY DO CARE. Putting that care into wrenches and solutions doesn't always go well. But it will get there.
Sent from my iPhone7 using Tapatalk
Arthur---Mexico
New member
You wrote:
Anyone know how to light a fire under CanAm?[/QUOTE]
I wrote:
Sure, just pour a gallon of gasoline on there shop's floor and add a lighted match------- and run.
Anyone know how to light a fire under CanAm?[/QUOTE]
I wrote:
Sure, just pour a gallon of gasoline on there shop's floor and add a lighted match------- and run.
retiredsquid
New member
I bet customer service in these sorts of cases would improve immediately if there were lemon laws on these machines like there are on cars and trucks.
SpyderWolf
New member
Glad to hear you have your Spyder back now, and hope you don't have anymore issues like this with it.
