Over Heating at 197mi

[Jeriatric]

At Jerbear's suggestion I am keeping you all up to date on my very frustrating 4 days.

Still Spyder-less
Local dealer has no vested interest in getting me back on the road. I had it towed to them early Thursday and they still have not had it up on the bench. I called my salesperson 4 times since the tow with no reply. I ended up calling BRP directly and I now am on file with a reference number. (whoo-hoo!) BRP stated that there is nothing they can do to expedite the service to my Spyder but the dealer can quote the reference number should they not be able to trouble shoot the problem wth the overheating. This is extremely frustrating as a customer, no one is willing to take any action/responsibilty for the issue at hand. My next course of action is a drive up to the service department with a case of beer
I am not a very demanding type and understand that mistakes happen, but this is getting a little out of hand.

Since this post I have tried in vain to make contact with the dealership manager in Ohio, and have called BRP directly with absolutely no results.
The service department were the bike was towed is yet to even look at it. Really frustrating...:banghead: Hitting my head against a wall does not even come close. I have never encountered such deplorable customer service.
That being said I still love my Spyder, just wish I never have to deal with any of these people again. I will definitely be learning everything I can about my Spyder

Persistence. Just don't let it get the best of you.

 

[spyder-mumba]

IT WAS THE THERMOSTAT

Thank you everyone!
It turns out that it was the thermostat that was the cause of the overheating
Got her back todayhyea:
Looking forward going for a long peaceful ride this weekend

Great riding to all:cheers:

 

[Jeriatric]

Thank you everyone!
It turns out that it was the thermostat that was the cause of the overheating
Got her back todayhyea:
Looking forward going for a long peaceful ride this weekend

Great riding to all:cheers:

Glad it is fixed.

Happy riding. :cheers:

 

[Rayelljay]

THERMOSTAT...?....ON A NEW MACHINE...????...!!!!

 

[MikeinGA]

:gaah:What the heck! My brand new 2013 RSS Se5 is overheating and going into Limp Mode. She did it on a 2mile ride at 68F and yesterday it actually shut down once and went into Limp mode 3X. This is sucking every bit of joy out of my new ride.
Can anyone tell me what is going on?
Did they forget to do something or leave something in the coooling system covered when they built it out of the crate?

I would call the dealer and tell him the problems you are having. Ask them to pick it up, fix the problem, and return it. At BRP expense.

Mike

 

[NancysToy]

I would call the dealer and tell him the problems you are having. Ask them to pick it up, fix the problem, and return it. At BRP expense.

Mike

Problem was resolved. See post #23.

 

[SpyderWolf]

Glad to hear they finally resolved the issue and you are back on the road again. Enjoy your ryde this weekend, and I hope you won't run into any more issues. :thumbup:

 

[Victor121]

2012 RSS

:gaah:What the heck! My brand new 2013 RSS Se5 is overheating and going into Limp Mode. She did it on a 2mile ride at 68F and yesterday it actually shut down once and went into Limp mode 3X. This is sucking every bit of joy out of my new ride.
Can anyone tell me what is going on?
Did they forget to do something or leave something in the coooling system covered when they built it out of the crate?

I feel for you. I have a 2012 RSS that overheated without warning. No indication it was running hot and after I parked it in my garage I suddenly had anti-freeze everywhere from what I think was the cap. Dealer does not impressed me and cannot lo0k at it until the 25th. Which probably means I will not get to ride until after the 4th. This will mean I will lose one of the good three months of riding in Colorado. I will however go thru the recommendation from other posters hoping for the answer. Thanks

 

[Bob Ledford]

Defective parts

He was lucky but now there will always be that niggly feeling every time it hiccups or burps. It is a shame to find the dealer is only interested solely in the net profit total of his profit or loss dollars. Do not make the assumption that I am against making a profit. He has to make a profit or close the doors forever. Believe me I know as I was once a General Manager of a commercial refrigeration service company in Daytona Beach many years ago! The owner was a real strict man with the attitude the customer may not be right. But he is the customer and our goal is to get his money and keep as much as we can!q