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Odometer Reset Issue at Daytona

WaltH

WaltH

Senior Member
A question was raised concerning the odometer reset issue at the Q&A session in Daytona by another Spyder owner, not me. Unfortunately, there was no attempt to answer the question. The new PR guy had no understanding of the issue whatsoever. He attempted to dismiss the question with bogus humor, which I thought was inappropriate, and quite frankly it was insulting. One of the marketing guys even yelled out “tell him to get a new Spyder – Ha! Ha!”. Spyder owners deserve more than they got on this particular day.

My advice to the gentlemen from Valcourt is this – When you realize that you don’t know what you are talking about, stop talking. Don’t try to fill the gap with amateur humor. It will not fool anyone.

Let’s hope that there are grownups in BRP management who understand that the odometer reset issue is a design flaw with serious real-world consequences, and that it must be fixed immediately.
 
Nicely stated. It would behoove BRP to realize that this is a serious issue for Spyder owners. It will undoubtedly diminish resale vale, and is also an inconvenience that is hard to ignore. Eventually the word will get out and it will cut into Spyder sales. Let's hope they wise up soon. Let's also hope the RT, which is aimed at the higher mileage touring market, has no such issue. It would be an even more fatal flaw there.
 
I had my instruments replaced, and the new one read zero miles. Is this the Issue you all are referring to?? Funny thing is I would have thought there would be a piece of paper filed with the DMV, but there was nothing. All I have is a work order and receipt from the dealer showing a new instrument cluster was installed at 8k miles.

Matt
 
Mad Matt said:
I had my instruments replaced, and the new one read zero miles. Is this the Issue you all are referring to?? Funny thing is I would have thought there would be a piece of paper filed with the DMV, but there was nothing. All I have is a work order and receipt from the dealer showing a new instrument cluster was installed at 8k miles.

Matt
Click to expand...

The VIN is probably marked and the dealership likely has to communicate with the state on this...you think?
 
Mad Matt said:
I had my instruments replaced, and the new one read zero miles. Is this the Issue you all are referring to?? Funny thing is I would have thought there would be a piece of paper filed with the DMV, but there was nothing. All I have is a work order and receipt from the dealer showing a new instrument cluster was installed at 8k miles.

Matt
Click to expand...
No, but it is a similar issue. The factory odometer will revert to zero at 100,000 km, or 62136.8 miles. See DocDoru's thread.
 
this is a first . . . . .

NancysToy said:
Nicely stated. It would behoove BRP to realize that this is a serious issue for Spyder owners. It will undoubtedly diminish resale vale, and is also an inconvenience that is hard to ignore. Eventually the word will get out and it will cut into Spyder sales. Let's hope they wise up soon. Let's also hope the RT, which is aimed at the higher mileage touring market, has no such issue. It would be an even more fatal flaw there.
Click to expand...

. . . . I find I am in 'slight' disagreement with Scotty. :yikes:

I don't think this (odometer reset to zero at 100,000 km) is a "fatal" flaw. I do agree, that for some riders mileage is VERY important and a serious issue to them and this is not how an odometer should work.

I agree 100% that "It would behoove BRP to realize that this is a serious issue for Spyder owners" and that it needs to be fixed. I also agree with Spyder1026's comments that how this question was handled was insulting, incompetent and irreverent - and his advice to Spyder Marketing was 100% on the mark.

While it is obvious this odometer flaw is not a serious one to me, I am always paying attention to how a company interacts with their customers - being evasive and flippant at the same time is a very negative indicator - even if it is not being directed at me.

Tom
 
Tom,
My characterization of this as a "fatal flaw" is based on the fact that "Exceeds Mechanical Limits" or "Actual Mileage Unknown" vehicles bring only about half the book value, in most cases. This is a serious financial hit to the seller, who is along for the ride in this case. Reduced resale values will eventually wear down the market, as new buyers will be reluctant to "throw their money away". It won't make our Spyders stop running, and certainly won't affect guys like me that die with their toys, but it will hurt the average buyer, and erode the demand as the word spreads.
 
Well-- while I think it would be nice to have it work 'correctly', I don't see it as that big of an issue. I plan on just marking down in my service log sheet the date it turns over-- that way I can give any potential buyer an accurate record.

I don't think this will affect the resale value much if at all. We've already seen that the depreciation on these is close to 50% within 2-3 years

I also believe the dealer can print out the actual mileage when hooked up to BUDDS... seems I read that somewhere.

As far as the jokes---- plenty of people out here have made them too---- right in the thread that Doc posted his video....;)
 
Firefly said:
I also believe the dealer can print out the actual mileage when hooked up to BUDDS... seems I read that somewhere.
Click to expand...
This is the BUDS print on my Spyder after the "rejuvenation" process:
122121.jpg
 
docdoru said:
This is the BUDS print on my Spyder after the "rejuvenation" process:
122121.jpg
Click to expand...

What has happened to the total hours since this print out? Are they frozen at 1070, or have they reset. I seem to recall that Nick's hours were frozen. Did the hours make all the way to 100,000 kilometers, or did they stop before then? If they made it all the way, that would be about 58 mph.
 
docdoru said:
4 months ago...http://www.spyderlovers.com/forums/showpost.php?p=159528&postcount=1
Click to expand...

I believe Nick's stopped at the same place. I am greatly puzzled by this. Does this mean that BRP never expected the engine to last more than 1070 hours? That cannot be. One would think that if it were a register limitation, it would reset??? Why would they make a street bike with such a small register limitation?? This doesn't make sense either. Perhaps they just imported software from one of their other products which has a much shorter expected life (Seadoo?? Skidoo??).

I think BRP should make a disclosure on this.
 
NancysToy said:
Tom,
My characterization of this as a "fatal flaw" is based on the fact that "Exceeds Mechanical Limits" or "Actual Mileage Unknown" vehicles bring only about half the book value, in most cases. This is a serious financial hit to the seller, who is along for the ride in this case. Reduced resale values will eventually wear down the market, as new buyers will be reluctant to "throw their money away". It won't make our Spyders stop running, and certainly won't affect guys like me that die with their toys, but it will hurt the average buyer, and erode the demand as the word spreads.
Click to expand...

:agree: As I have mentioned, I always note my total miles & hours on my gas receipts and any service or part invoices and save them. In my mind, this documents the mileage of the Spyder and its maintenance history - which I will gladly transfer to anyone who buys the Spyder, IF I ever sell it. This will also be useful for insurance and state registration/licensing if there should be some issue with the odometer.

It will also help if I ever have to replace the dash/internal electronics - which would reset most settings to zero anyway. Also, in an accident where the dash was destroyed, burnt or under water for a time - the Spyder would not be able to tell you its mileage. With the documentation, you would not be off more than 200 miles.

I am guessing, but it may be that BRP records this information (hours/miles/date) in their system when the Spyder gets plugged into BUDS. I don't have a clue if they would ever give that back to you for documentation purposes. Of course, if you are 100% DIY on service, it is a moot point.

I guess I am saying, if this odometer issue is important to the owner, it is up to them to manage it. I also agree that BRP should fix it. It is ( in my mind ) a sloppy engineering/implementation that introduces uncertainty into their product and our property.

Tom
 
Spyder1026 said:
What has happened to the total hours since this print out? Are they frozen at 1070, or have they reset. I seem to recall that Nick's hours were frozen. Did the hours make all the way to 100,000 kilometers, or did they stop before then? If they made it all the way, that would be about 58 mph.
Click to expand...

:shocked:

I didn't realize the hours were sticking.... now that would be a bigger issue to me.
 
NancysToy said:
Tom,
My characterization of this as a "fatal flaw" is based on the fact that "Exceeds Mechanical Limits" or "Actual Mileage Unknown" vehicles bring only about half the book value, in most cases. This is a serious financial hit to the seller, who is along for the ride in this case. Reduced resale values will eventually wear down the market, as new buyers will be reluctant to "throw their money away". It won't make our Spyders stop running, and certainly won't affect guys like me that die with their toys, but it will hurt the average buyer, and erode the demand as the word spreads.
Click to expand...

I am afraid I may become the poster child for this issue. My odometer will reset in about five months, at which time my 2009 GS will be fifteen months old. The market value (and trade-in value) will plummet. For all practical purposes, it will be economically worthless. The only way I can recover what is left of my investment is through use (utility value). I will have to continue to ride my Spyder until at least 100,000 miles and probably should go more than that. This restricts my options.

Odometer reset would not matter, if I were going to keep my Spyder until I died, or if it did not occur before the Spyder was much older. I just don't want my options to be restricted by a policy decision made at BRP regarding a design flaw in their product. I should not pay the penalty for someone else's mistake.

This is an issue that may have little practical effect for many owners, and right now I am an extreme case. There are, however, many owners who are coming up quickly. There will be more of us, soon. In the long-run it will affect every Spyder GS/RS. Every 2010 RS coming off the line has the same flaw as mine.
 
My Subaru WRX Wagon's odometer does not have a decimal point on the display(although the trip odometers do). Could it be possible to have BRP write new code and eliminate the decimal point, thereby allowing the odometer to go above 100,000 km?:dontknow:
 
musicarcade said:
My Subaru WRX Wagon's odometer does not have a decimal point on the display(although the trip odometers do). Could it be possible to have BRP write new code and eliminate the decimal point, thereby allowing the odometer to go above 100,000 km?:dontknow:
Click to expand...

Good idea. Would depend on whether that part of the software is hard-coded onto a system chip--- otherwise they should be able to change it by doing a firmware update. Getting rid of the 10th's certainly would do it...and shouldn't be that big of an issue since the trips could still use 10th's....:thumbup:
 
Mad Matt said:
I had my instruments replaced, and the new one read zero miles. Is this the Issue you all are referring to?? Funny thing is I would have thought there would be a piece of paper filed with the DMV, but there was nothing. All I have is a work order and receipt from the dealer showing a new instrument cluster was installed at 8k miles.

Matt
Click to expand...

In Florida it does not matter what documentation you have. The DMV wants to know if the number on the odometer is "actual", or it isn't. Some years ago when I had a defective odometer (electronic) replaced on my Harley, the dealer was required to tell Harley what the total miles were on the unit being replaced. They also had to send the old unit to Harley after it was replaced. When the new unit arrived from Harley, it had been preset for the correct total miles. Later on, this allowed me to declare the odometer showed "actual" miles. If Harley can do this, BRP should be able to do it as well. I say this knowing that Harley and BRP do not use the same systems.
 
What Do We Know?

1) The instrument cluster cannot accurately track mileage in a manner that allows users to report actual mileage after 100k kilometers.
2) This condition was reported by both Doc and Nick months ago.
3) The defect is of concern to all Spyder owners to one degree or another.
4) BRP is well aware of the defect.

IMHO if it was an easy software fix, BRP would have it available to dealers by now. I Hope I am Wrong. :pray:
 
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