Nothing but problems

[BajaRon]

Click below for Texas lemon law. Motorcycles are included. Best to be prepared with the proper documentation, if needed.

http://www.txdmv.gov/protection/lemon_law.htm
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Wow! Kind of going for the jugular on this one a bit early don't you think? The guy is documenting everything as he should. First give the mechanic a shot at it and see if there is a solution.

If not, the same documentation he's keeping to help with a fix can be used for a next step if needed. But 1 step at a time is a good approach.

Not every vehicle that has a hiccup is a lemon. I'd say one issue is causing all of his problems and it could very well be a small, easily fixed glitch.

 

[ataDude]

Oh please--- it's hardly to that point. He hasn't even had it checked out by the dealer...

:agree:

Wow! Kind of going for the jugular on this one a bit early don't you think?

HEY... can't have opinions now? :dontknow: :lecturef_smilie:

Click here: http://www.hark.com/clips/sxypbxvxm...-exaggerated-human-voice-child-kid-speak-talk
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[MMcc]

shifting problems

I had similar problems with my SE5. Sometimes would not shift into reverse, sometimes stuck in 1 gear. Finely failed completely and the dealer was then able to trace it to the switch. Replaced that and have not had shifting problems again.

 

[jedd]

HEY... can't have opinions now? :dontknow: :lecturef_smilie:

Click here: http://www.hark.com/clips/sxypbxvxm...-exaggerated-human-voice-child-kid-speak-talk
.

:roflblack::roflblack:Nice attachment.

 

[oceanbreeze851]

I looked forward to today, taking the spyder in to fix the problem and for 600 miles service. 15 miles to Central Texas Powersports. After 2 miles, Spyder locked up in 3rd, only able to do 26 to 29 mph without violent vibration. Pulled off the road and turned off the spyder to cool down for 10 minutes. Continued my trip without incidence until I got to the shop. Shifted into neutral and unable to shift out. When the shop personnel move the spyder into the shop, no problem. They could not find any problem so they completed the 600 mile service. After the service, the mechanic took the bike out for a test drive and it lock up in 2nd gear. Fault codes indicated battery over charged, under charged or switch fault. Upon futher investigation, decision was made to change battery. I'm out the door $329 lighter for the 600 mile service. Drove about 2.3 miles when It locked up in 1st. Cooled my heels for 10 minutes and called the shop, closed for the day. Drove toward home without further problems until 1 mile from the house. I was a red light in first gear, light turned green and nothing. Spyder would not move. Acted like it was in neutral but indicator was first. Pushed spyder to the side of the road and turned it off. After 10 minutes, started without problems in neutral and shifted to first and made it home. I love the spyder but reliabilty is a problem. :cus: I can not understand how a company could put a product on the road with this many problems. Is it the company or the dealership on preparing the bike?:helpsmilie:

 

[BajaRon]

I looked forward to today, taking the spyder in to fix the problem and for 600 miles service. 15 miles to Central Texas Powersports. After 2 miles, Spyder locked up in 3rd, only able to do 26 to 29 mph without violent vibration. Pulled off the road and turned off the spyder to cool down for 10 minutes. Continued my trip without incidence until I got to the shop. Shifted into neutral and unable to shift out. When the shop personnel move the spyder into the shop, no problem. They could not find any problem so they completed the 600 mile service. After the service, the mechanic took the bike out for a test drive and it lock up in 2nd gear. Fault codes indicated battery over charged, under charged or switch fault. Upon futher investigation, decision was made to change battery. I'm out the door $329 lighter for the 600 mile service. Drove about 2.3 miles when It locked up in 1st. Cooled my heels for 10 minutes and called the shop, closed for the day. Drove toward home without further problems until 1 mile from the house. I was a red light in first gear, light turned green and nothing. Spyder would not move. Acted like it was in neutral but indicator was first. Pushed spyder to the side of the road and turned it off. After 10 minutes, started without problems in neutral and shifted to first and made it home. I love the spyder but reliabilty is a problem. :cus: I can not understand how a company could put a product on the road with this many problems. Is it the company or the dealership on preparing the bike?:helpsmilie:

Completely understand your frustration. But really, you just have 1 problem (well, 2 if you include a dealer that is willing to let you be the test dummy).

Instead of diagnosing the problem they are using a shotgun approach. It gets you out of the shop so they can close the doors.

But Like a blindfolded man throwing darts, it isn't very effecient.

Of course if he throws enough darts he will eventually hit the bulleye. But twisting in the wind until they get lucky is not good. They are home eating dinner and enjoying life while you are taking asprin and wondering if you got a lemon.

It sucks but until you find someone that will get it right, you're problem will not heal itself. And I'll bet the problem isn't all that difficult for someone that has the skill and interest.

We need a Cowtown clone in your area....

 

[Firefly]

I looked forward to today, taking the spyder in to fix the problem and for 600 miles service. 15 miles to Central Texas Powersports. After 2 miles, Spyder locked up in 3rd, only able to do 26 to 29 mph without violent vibration. Pulled off the road and turned off the spyder to cool down for 10 minutes. Continued my trip without incidence until I got to the shop. Shifted into neutral and unable to shift out. When the shop personnel move the spyder into the shop, no problem. They could not find any problem so they completed the 600 mile service. After the service, the mechanic took the bike out for a test drive and it lock up in 2nd gear. Fault codes indicated battery over charged, under charged or switch fault. Upon futher investigation, decision was made to change battery. I'm out the door $329 lighter for the 600 mile service. Drove about 2.3 miles when It locked up in 1st. Cooled my heels for 10 minutes and called the shop, closed for the day. Drove toward home without further problems until 1 mile from the house. I was a red light in first gear, light turned green and nothing. Spyder would not move. Acted like it was in neutral but indicator was first. Pushed spyder to the side of the road and turned it off. After 10 minutes, started without problems in neutral and shifted to first and made it home. I love the spyder but reliabilty is a problem. :cus: I can not understand how a company could put a product on the road with this many problems. Is it the company or the dealership on preparing the bike?:helpsmilie:

Kind of surprised you even tried to ride it to the shop. I would have left it there for a few days for them to dig deeper into the problem. GPS (gear position sensor) could also be the problem.

As far as questioning how BRP can 'put a product on the road with this many problems" .... they didn't. You have a problem with your Spyder that needs to be fixed. The problems are not typical. Painting with such a wide brush when the problem is not widespread isn't a fair assessment of the Spyder.

I would trailer it to the shop and leave it or have them pick it up if you don't have a trailer. Many (if not most) of us are an hour or more from our dealers - so consider yourself blessed to have one so close.....

 

[BajaRon]

Kind of surprised you even tried to ride it to the shop. I would have left it there for a few days for them to dig deeper into the problem. GPS (gear position sensor) could also be the problem.

As far as questioning how BRP can 'put a product on the road with this many problems" .... they didn't. You have a problem with your Spyder that needs to be fixed. The problems are not typical. Painting with such a wide brush when the problem is not widespread isn't a fair assessment of the Spyder.

I would trailer it to the shop and leave it or have them pick it up if you don't have a trailer. Many (if not most) of us are an hour or more from our dealers - so consider yourself blessed to have one so close.....

I agree with your assessment but you have to admit, it's a pretty messed up situation. It can be hard to place the blame properly when you're pushing your ride.

The 1st dealer may have been aware of the problem. Doesn't sound like they took much, if any time to set the Spyder up correctly.

Now the poor guy is having the new dealer just guessing and shoving him out the door. If he hangs in there and gets this single issue resolved he'll probably be a trouble free, happy camper.

 

[draboo]

I would see if this machine has indeed had the ground strap update done.

Also, keep Atadudes link in your back pocket. Nothing wrong with being properly informed.

 

[NancysToy]

Sorry to hear of your continued woes. Sorry to hear of your half-hearted tech. Firefly is right, though, you have a problem with your Spyder...all Spyders do not have these problems. I'm fairly sure that with a good tech, some time in the shop, and some help from BRP's tech gurus, your Spyder can be permanently cured. I agree that you need to leave the Spyder in the shop, and let them test ride it until they pronounce the demons exorcised for good. BTW, I hope they didn't charge you for the battery...batteries are warranted for six months, I believe.

 

[BajaRon]

BTW, I hope they didn't charge you for the battery...batteries are warranted for six months, I believe.

This kind of burns me too. With the technology in maintenance departments today a battery can be thoroughly checked without swapping it out to troubleshoot. According to the BUDS the battery was just one of 3 possibilities.

If the battery checks out then go to the next possible cause. It doesn't take nearly as long to check a battery as to swap it. And why swap out a good battery?

I'd say they didn't want to spend the time needed to check the other possibilities. So they just made the easy choice to get it out the door before closing time. They didn't even bother to confirm that the problem was resolved. They let the customer do that.

While they went home to have dinner, the customer was possibly stranded trying to get home because they were too lazy to do it right.

Very shoddy. Gives the Spyder a bad name and heartburn to the customer. But if you're the only game in town you figure they'll be back anyway.

 

[Firefly]

I agree with your assessment but you have to admit, it's a pretty messed up situation. It can be hard to place the blame properly when you're pushing your ride.

The 1st dealer may have been aware of the problem. Doesn't sound like they took much, if any time to set the Spyder up correctly.

Now the poor guy is having the new dealer just guessing and shoving him out the door. If he hangs in there and gets this single issue resolved he'll probably be a trouble free, happy camper.

I understand--- I'm just not getting the whole 'throw the baby out with the bathwater' after a mere 600 miles....:sour:.

Sure I feel sorry for his situation, but he was ready to throw in the towel and label ALL Spyders as problematic before he even took it in for service...:hun:

It's a machine. Stuff happens. It's under warranty - get it fixed.

 

[Raptor]

This is a bad situation. 2 dealers now and pretty shoddy service on both counts. Yes it is a machine, and when placed in the proper hands it can be fixed and the problem goes away. But sometimes the bitter taste produced by the experience and the blown perception of the machine and the company does not. If there was ever a case for Carlo to get involved in, I think this would be one. Perception can be more powerful than the facts.

OceanBreeze, All Spyders are NOT like this. Take heart in knowing that. Somehow you just need to be directed to a shop that has good people who have the technical proficiency to solve this problem AND the people skills to ensure your level of satisfaction. BRP needs to get more involved in this one. Just my 2 cents.

 

[wyliec]

I'm wondering if they went ahead with the battery change out before they ordered the switch that the poster mentioned.

Just curious b/c I didn't see an update by the poster today regarding whether he took it back to the second dealer.

 

[oceanbreeze851]

Thank you to the board for all your inputs. I will not give up on the spyder. It is an experience like no other. The switch is on order and the tech at Central Texas Powersports is not giving up on the problem. I will take my spyder in to the shop next Wednesday (my next day off from work). Until then I will have to 4 wheel it.

 

[BajaRon]

I understand--- I'm just not getting the whole 'throw the baby out with the bathwater' after a mere 600 miles....:sour:.

Sure I feel sorry for his situation, but he was ready to throw in the towel and label ALL Spyders as problematic before he even took it in for service...:hun:

It's a machine. Stuff happens. It's under warranty - get it fixed.

Agreed...

 

[Lunar Rover]

I bought my 2009 SE5 on 4/4/11. It only had 0.5 miles on it. Louis powersports claimed all the recalls had been completed prior to my purchase. I trailered my spyder to Leander, TX. With 33 miles on the spyder, it went into the shop for a DPS problem. Recall had been done but the spyder had not been zeroed after the recall. I then put 300 mile without problems until 4/30/11 when it would not shift from neutral. I was able to mover the spyder about 15 feet and it shifted to first. Today, 5/5/11, check engine light came on and it was in limp mode. Called the local dealership, I quess I will get the 600 mile check up early will it is in the shop. Only has 402 miles on it.

Sorry you're having problems but hopefully they will pass quickly and easily. Not that it helps any but my wife and I have a combined 46,000 problem free miles on ours. Hopefully you're just experiencing a fluke.

Good luck!

 

[Tripod]

Thank you to the board for all your inputs. I will not give up on the spyder. It is an experience like no other. The switch is on order and the tech at Central Texas Powersports is not giving up on the problem. I will take my spyder in to the shop next Wednesday (my next day off from work). Until then I will have to 4 wheel it.

My two cents worth...I had similar issues, all cured now with the ground strap and gear position sensor fixes. Good luck.

Tripod :joke:

 

[SpyderWolf]

Thank you to the board for all your inputs. I will not give up on the spyder. It is an experience like no other. The switch is on order and the tech at Central Texas Powersports is not giving up on the problem. I will take my spyder in to the shop next Wednesday (my next day off from work). Until then I will have to 4 wheel it.

Any updates on this situation yet?

 

[kmakona]

Dealer???

:welcome: Sorry to hear of your issues with the new Spyder. It sounds like dealer issues or probably a bad battery. Have it serviced elsewhere and give the Spyder a chance.

So you have a dealer in Alaska and Hawaii does't have a dealer. :helpsmilie: