NOT HAPPY WITH BRP (AGAIN)

[Well Hell]

I agree!

I happen to agree with the OP. BRP is lacking in the parts supply chain department. I have had to wait ten plus days twice for the valve cover gaskets to come from Canada. I am sure that if BRP wanted to they could get larger dealers in strategic areas to stock "common failure" parts and them send them to the dealers in their region when needed. It only takes a relatively small amount of work (cost) to set this up. But to do this BRP would need to care about getting us back on our bikes as soon as possible.:yikes::gaah:

 

[kbwitt]

I have had one issue with my 2014 rt. The DESS code. BRB reacted fast the dealer also did me great service. When back home Drew at the Chandler Az ride now did a fabulous job of follow up. So I am wondering if the problems I read about are dealer service dept personal.
2 cents free from Kenn

 

[Gray Ghost]

I am sure that if BRP wanted to they could get larger dealers in strategic areas to stock "common failure" parts and them send them to the dealers in their region when needed.

I know BRP has corporate offices across the US, I would assume that they have some parts warehouses as well, but I can't say for sure. I know that Yamaha has three parts warehouses in the US, it is highly likely that the other manufacturers have similar operations.

 

[JCWeatherman]

The bigger issue in this discussion might be the qualifications of dealers' mechanics. How good are they? Have they received training specific to Spyders? Have their employers (dealerships) sent them for training specific to BRP Spyders?

As always, it goes back to the dealer: who they hire and how they train them. I want a specialist working on my very expensive machine, not some guy whose highest level of training is lawn mowers.



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[Old Prof]

Quick question...

Sorta off topic but how many miles and what has been your service history with the clutch fluid?
I ask because BRP seems to be using rubber parts in the clutch that the fluid deteriorates really quick! If left alone the slave hangs up and destroys itself.

On my 12' I've flushed the fluid every winter since new and I'm right at 13k miles.
A local guy/tech has now done two clutch rebuilds replacing all the rubber parts with aflas which is supposed to be considerably more resistant to deterioration from brake fluid.
Not enough miles on either machine yet though to know long term.
No issues on mine yet but will probably go aflas when needed.

:dontknow: aflas? explain please.
Thanks for the info.

 

[BLUEKNIGHT911]

PERTS AND CORPORATE SIZE

I know BRP has corporate offices across the US, I would assume that they have some parts warehouses as well, but I can't say for sure. I know that Yamaha has three parts warehouses in the US, it is highly likely that the other manufacturers have similar operations.

:lecturef_smilie:.......Nope, it all comes down from Canada,...... and Yamaha is 10 X's the size of BRP...............Mike :thumbup:

 

[Bob Denman]

:dontknow: aflas? explain please.
Thanks for the info.

If you tackle the Search function; you'll find enough explanation, to keep you busy ready for a couple of days... :thumbup:

 

[JayBros]

I happen to agree with the OP. BRP is lacking in the parts supply chain department.

I would add "sorely" lacking. In this day and age there is absolutely no excuse for BRP to have such a poor parts management system other than they just don't want to invest the money in such a system. Look at all our unfortunate bretheren, was once one of them myself, who buy a new Spyder and have to wait months for many of the advertised new accessories for the machine. Once a Spyder is out of the current model year category dealerships should be required to have in local inventory those parts with shortest MTBF and for all other parts a maximum two day delivery. The computers can keep everyone supplied if management wants the system to work.

 

[DrewNJ]

Every time I have purchased an OEM BRP part, whether it has been through my local dealer or online I've never waited more than a week to 10 days at most. Most times its been quicker through the dealer. Our dealer here even offered to have parts sent directly to my house.
Heck, my dealer had my water pump parts overnighted for warranty work and I was up and running in very short order.
Honda East and Cheap Cycle Parts both had parts to me in under a week.

Those of you complaining about part availability and your machines being down for these long periods of time need to take that up with your dealer.
A lot of dealers are very good at BS'ing.

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[Bob Denman]

I've had the same experience. If I order something; it gets here PDQ! :thumbup:
It comes down to what the dealers are shoveling, and it ain't petunias! nojoke

 

[SpydermanCT]

For your own satisfaction .....

I have been servicing at Gargano's GSS Powersports in East Haven since I got my RTS and I've found them to be outstanding. Give Bobby at GSS a call at 203-467-5903 and ask him to find out what the parts availability are for the parts you need. I have only had a few repairs but I have never had to wait more than a few days for parts.

Based on your repairs can we assume you are out of the 2 year factory warranty and you did not purchase an extended warranty? If so these repairs are being done out of warranty as a good will gesture ?

If I were in your shoes I would be smoking mad too. An inaccurate diagnosis, 40 days and still waiting on parts, I'd be back on the phone with BRP getting someone to expedite a parts shipment. I just can't imagine that the parts you need are not on a shelf somewhere.

Hang in in there, we still need to get together and ride ....

 

[latony007]

I have been servicing at Gargano's GSS Powersports in East Haven since I got my RTS and I've found them to be outstanding. Give Bobby at GSS a call at 203-467-5903 and ask him to find out what the parts availability are for the parts you need. I have only had a few repairs but I have never had to wait more than a few days for parts.

Based on your repairs can we assume you are out of the 2 year factory warranty and you did not purchase an extended warranty? If so these repairs are being done out of warranty as a good will gesture ?

If I were in your shoes I would be smoking mad too. An inaccurate diagnosis, 40 days and still waiting on parts, I'd be back on the phone with BRP getting someone to expedite a parts shipment. I just can't imagine that the parts you need are not on a shelf somewhere.

Hang in in there, we still need to get together and ride ....

Im curious about that too, were you under warranty and they were claiming it might not be covered or were you out of warranty and thats why the dealer didnt think they would cover it? With all the heat problems of the 2013 i imagine your not the only one that had issues like this with gaskets.

And all the parts do come from the same place in Canada. I had to wait over a week to get a fuse you could get at pep boys for 5$. Dealer told me it was some special fuse they had to order from BRP, when i went to pick it up and saw the fuse i was like you idiots you can get these at any parts store. One of the several reasons not impressed with my dealer. It would certainly make sense to put some parts in KS warehouse or someplace in the middle of the country. I mean no offence but the majority are sold here. Canada as a whole doesnt even have the population of California never mind the rest of the states.

 

[Spyderrage]

Not happy with BRP

Sounds like very poor diagnostic measure too me , I wouldn't begin too blame BRP for that at all . Sounds like you need to blame technician for this .

 

[Spyderrage]

Dealers

Again when you wait for parts thats not BRP , that's the dealer not wanting to pay the frieght charges . My dealer has had my parts overnight . Either I will pay for it or they will . There is no charge for stock order's and they even get the part for cheaper dollars .

 

[oldguyinTX]

Still under warranty, dealer did not think it would be covered. Started a case with BRP the same day, they agreed to cover the repairs. Today is day 48 at the dealer. Heading to the dealer on Tuesday when they reopen after the holidays to take a firsthand look at it.

 

[oldguyinTX]

Again when you wait for parts thats not BRP , that's the dealer not wanting to pay the frieght charges . My dealer has had my parts overnight . Either I will pay for it or they will . There is no charge for stock order's and they even get the part for cheaper dollars .

Not quite sure why a dealer would have to pay freight on warrantied parts. BRP should be paying the freight, not the dealer, and certainly not me.

 

[DrewNJ]

Some dealers won't order parts as they need them, they will wait until they have a larger order. I'm fairly certain the individual dealers pay for shipping. BRP is not like the other manufacturers.

Also, why would a leak not be covered by warranty if its a failed component?
Sorry, but you are seriously getting the run around by your dealer....

 

[Dubliner]

Paper or plastic? What's unique about the gaskets? Are they paper or composite? If paper they are easily made composite not so! Valve cover gaskets are easy to make usually photocopy valve cover, cut out shadow copy stick to gasket paper cut out with scissors punch holes as necessary. Of course when you repair an old machine you adapt to what is available. But these are new and warrantable machines and priced accordingly. I'm sure BRP have a schedule repair time for each repair such as 92 minutes to pull the engine, 2 hours to remove the valve cap scrape the old gasket off set tappets etc. it sounds like the shop has other priorities and not looking at customers vehicle as a profitable repair and the o/p has been too polite. As BRP has agreed to repair under warranty the suspected fault and if the machine is still rideable I would bring it to the other dealer if he is agreeable to accept it!



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[Gray Ghost]

...Valve cover gaskets are easy to make usually photocopy valve cover, cut out shadow copy stick to gasket paper cut out with scissors punch holes as necessary. ...

The valve cover gaskets are not made out of old style gasket material. Here is a picture of one: http://www.ebay.com/itm/BRP-CAN-AM-OEM-VALVE-COVER-GASKET-Can-Am-SPYDER-420650345-/171545517706

 

[Dubliner]

Thank you Gray Ghost for the visual!
Still they are relatively inexpensive and if used on several Spyder's would be readily available I'm sure within days! I suspect the dealer is focussing on other sales, winter service specials and does not want to deal with the complexities of a troublesome arachnid [emoji888][emoji887]


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