No Customer Service Corbin

[bscrive]

I also decided not to order bags from Corbin for my 2014 Valkyrie. I saw too many complaints. There are so many more options out there I don't know why anyone would deal with them.:banghead::banghead::banghead:

 

[AY4B]

I ordered my stuff before I found out all the complaints. I thought Oh NO, what did I get myself into! I just decided I would make it work. I got the Fleetiner bags. The directions were poor but Im a handyman and just took my time and made them work. The Seat and Smuggler took a lot longer to get to me. When I got them The Smuggler was painted with the wrong paint and the seat was damaged. I called them and they picked them up the next day FedEx. I got them back over a month later and they were painted and the seat was redone right. I did have to do some mods to make the seat sit further back but Im happy with what I have now. I believe their product design is second to none. They get probably more than they can do and the management team has some flaws. The execution of their product line needs improvement. Dont expect perfection when you order Corbin, but dont let them run over you either.

By the way, My Handyman business has an A+ BBB rating. I cant imagine getting an F

 

[Bruise01]

Lip Service Not Customer Service

I read some of the nightmares about Corbin but I like to formulate my own opinion and I'm in the midst of a Corbin nightmare myself. It's sometimes good to have the AG on Speed Dial. Corbin should be more respectful to their customers, they don't know their customers pedigrees.

 

[MRH]

I read some of the nightmares about Corbin but I like to formulate my own opinion and I'm in the midst of a Corbin nightmare myself. It's sometimes good to have the AG on Speed Dial. Corbin should be more respectful to their customers, they don't know their customers pedigrees.

I'm trying here, but I'm not understanding this post. It sounds as though you did business with Corbin, are having a very difficult time, but want to form your own opinion based on your experience? Also, who is AG? And, what is that you are able to do that most of us are not able to do?

 

[Bob Denman]

AG: Attorney General

 

[rcturner]

This is not new for Corbin. I ordered a seat for my 1999 Voyager XII in 1999. They supplied the seat pan as well as the seat and guess what, it did not fit. They had no solution and felt no responsibility. Last time I did business with them and I have recommended against them ever sense.

 

[Bob Denman]

:shocked: 17 years? :shocked:
Your memory is even better than mine! :bowdown:

 

[SpyderAnn01]

I read some of the nightmares about Corbin but I like to formulate my own opinion and I'm in the midst of a Corbin nightmare myself. It's sometimes good to have the AG on Speed Dial. Corbin should be more respectful to their customers, they don't know their customers pedigrees.

I'm trying here, but I'm not understanding this post. It sounds as though you did business with Corbin, are having a very difficult time, but want to form your own opinion based on your experience? Also, who is AG? And, what is that you are able to do that most of us are not able to do?

I think what he is saying was that he read about others problems with Corbin but he hoped his experience would be different. It wasn't so he called the attorney general's office.

 

[KJWEB]

Mike Corbin, Are you listening?

I ordered my Corbin seat, driver's backrest, trunk rest, and passenger armrest online. I ordered the Lamonster cut, stealth yellow stitching. The next day I received an email with the detail invoice. None of what I selected was correct. I called the CA office and she corrected the invoice and emailed the correct invoice. I sent the invoice back with my approval.

I decided to ride down to Hollister, CA to have the seat and other items installed. I called and made a Friday morning appointment. (May 6, 2016 was my appointment date/time). On Monday the week of the appointment, I sent an email with the part numbers and description of the parts and ask that someone verify all parts were completed and ready to install. I was told "all of my items are done and ready for install on my appointment day."

I arrived early on Thursday and decided to stop by Corbin to see if by chance they had an opening to install my seat and items. The installer told me yes the could. When they brought my seat out and opened the box, IT WASN"T WHAT I ORDERED!!!
The seat wasn't the Lamonster cut and the stitching on the seat, trunk rest, arm rest was the web stitching. All I got was the pointing of fingers whose fault it was. The installer, Shop manager, and the Manager of the sewing department starting to converse together in front of me in Spanish. I told them to stop immediately and to speak English. I'm the customer and you need to converse the situation in English. I'm not in Mexico. (If I had yelled "Border Patrol" in the shop, 90% of the staff would have disappeared). I was told the lady who took my ordered, no longer works there. How convenient. I told them to call Mike Corbin and make this right. The shop manager called Mike. So, they spent the late evening making me a new seat, and leather covering for all the pieces. I finally got the seat and other items installed Friday morning.

I had them put my BRP Comfort seat in a box to ship home. Before I left, I wrote my name on the outside of the box and ask that it be shipped out that day and send me an email with the tracking number. I was assured it would be. By Tuesday, I hadn't received a tracking number. I called the CA office. No one could find anything regarding my BRP Comfort seat. Finally, after calling the FL office, he got in touch with the Shop manager in CA and found my box with my seat and was shipped out.

By the way, good luck if you call Corbin on their 1-800 number. In my experience, no one ever answered the 1-800 number. I tried 5 times.

Mike Corbin, apparently you don't care about the lack of any customer service. I don't care how long you have been in business, you need to hire quality people who represent your business.

 

[pitzerwm]

At least Lamont has left this and other negative reports about Corbin so that others don't get screwed. IMO Lamont should give them their money back and remove Corbin as an sponsor.

When I ran a forum in a different industry, the advertiser had one chance to correct a verified problem and then they were gone. I also wouldn't take money from any company that had a history of poor customer service. I remember one unhappy CEO almost melting my phone, while he listened to his $5K check being shredded. My reputation/forum was more important than any amount of money.

 

[rcturner]

:shocked: 17 years? :shocked:
Your memory is even better than mine! :bowdown:

There is such an abundance of good suppliers out there that there is seldom a need to revisit bad ones like Corbin. I have had one Harley (2008 Ultra Classic). The issue we had is incidental but they lied to my wife about it. If I ever considered buying another one, it would end with a divorce. You vote with your money. Spend your money with suppliers that are willing to earn your business everyday and when an issue does occur, they fix it without a bunch of nonsense. In my opinion, Corbin is not one of those suppliers.

 

[Pampurrs]

Corbin sucks! Plain and simple. What really irks me is they are a vendor on this site. :lecturef_smilie: With all the customer service problems ongoing. I would hope that Lamont would read them the riot act. :thumbup: Tom :spyder:

I doubt that Lamont cares, as long as they pay him for the advertising.

Pam

 

[Bob Denman]

I ordered my Corbin seat, driver's backrest, trunk rest, and passenger armrest online. I ordered the Lamonster cut, stealth yellow stitching. The next day I received an email with the detail invoice. None of what I selected was correct. I called the CA office and she corrected the invoice and emailed the correct invoice. I sent the invoice back with my approval.

I decided to ride down to Hollister, CA to have the seat and other items installed. I called and made a Friday morning appointment. (May 6, 2016 was my appointment date/time). On Monday the week of the appointment, I sent an email with the part numbers and description of the parts and ask that someone verify all parts were completed and ready to install. I was told "all of my items are done and ready for install on my appointment day."

I arrived early on Thursday and decided to stop by Corbin to see if by chance they had an opening to install my seat and items. The installer told me yes the could. When they brought my seat out and opened the box, IT WASN"T WHAT I ORDERED!!!
The seat wasn't the Lamonster cut and the stitching on the seat, trunk rest, arm rest was the web stitching. All I got was the pointing of fingers whose fault it was. The installer, Shop manager, and the Manager of the sewing department starting to converse together in front of me in Spanish. I told them to stop immediately and to speak English. I'm the customer and you need to converse the situation in English. I'm not in Mexico. (If I had yelled "Border Patrol" in the shop, 90% of the staff would have disappeared). I was told the lady who took my ordered, no longer works there. How convenient. I told them to call Mike Corbin and make this right. The shop manager called Mike. So, they spent the late evening making me a new seat, and leather covering for all the pieces. I finally got the seat and other items installed Friday morning.

I had them put my BRP Comfort seat in a box to ship home. Before I left, I wrote my name on the outside of the box and ask that it be shipped out that day and send me an email with the tracking number. I was assured it would be. By Tuesday, I hadn't received a tracking number. I called the CA office. No one could find anything regarding my BRP Comfort seat. Finally, after calling the FL office, he got in touch with the Shop manager in CA and found my box with my seat and was shipped out.

By the way, good luck if you call Corbin on their 1-800 number. In my experience, no one ever answered the 1-800 number. I tried 5 times.

Mike Corbin, apparently you don't care about the lack of any customer service. I don't care how long you have been in business, you need to hire quality people who represent your business.

This is cute; why is it in here? Shouldn't it have gone to Corbin? :dontknow:
(But it is well-written. :clap

 

[MRH]

I doubt that Lamont cares, as long as they pay him for the advertising.

Pam

I am not a fan of Corbin, but we have no idea what the contract is with Lamont and from what I've seen during the four years I've been here is a well run forum where he permits constructive conversation and open dialogue.

There may be legal ramifications that keep him from addressing this as we would perhaps like, or other issues we aren't aware of, but I think he's earned our trust and respect.

Keep in mind, I'm one the guys who suggested Lamont terminate their advertising here, so my bias isn't with Corbin by any stretch of the imagination.

 

[Bob Denman]

Thanks for saying this... :clap: :thumbup:

 

[KJWEB]

This is cute; why is it in here? Shouldn't it have gone to Corbin? :dontknow:
(But it is well-written. :clap

With all due respect, what i wrote wasn't meant to be cute. The reason it is here, is that Corbin ignores their emails. And, anything written in a negative light about Corbin on their Facebook they will remove. It would be great if someone from Corbin would address their lack of customer service

 

[Bob Denman]

:shocked: Do you honestly think that they're going to see it in here? :dontknow:

It's a GREAT letter; it'll do you no good, if you don't get it to them...

 

[ARtraveler]

The Corbin issue seems to be ongoing. Am surely guessing that they are not reading about their reputation on here at all. The :spyder2: is a small segment of their market and apparently, they make it up in volume.

My early :spyder2::ani29: had a lot of Corbin stuff on them. Fairings, top trunks, rear fender and even a couple seats with driver backrests.

The ship time to Alaska was atrocious. I waited four weeks or so for pretty much everything. Was happy with the items, and they were not defective. Did not have any quality issues, so guess I dodged a bullet.

Based on what I am reading now--they are off my list of consideration as to buying anything further. Time for a wait and see to find out if their customer service improves.

Letters to, and conversations with Corbin are probably hitting a dead end here, except to inform the site readers of what is happening in the background. One instance, and I am skeptical. Many similar instances are creating a pattern that is believable.

Caveat Emptor--Let the buyer beware. For now.

 

[KJWEB]

Writing about your experience with Corbin here is exactly that, to make others aware. Plus, Corbin can't delete a posting here like they do on their Facebook and refuse to answer any emails regarding issues.

 

[AY4B]

I never had any problem contacting them on their phone number. When I had a problem, they picked up the seat and smuggler the next day Fed ex.