JacqueTanis
New member
My heat reading before the panels below ... along with some pics of the shielding I had added. Not all dealers are created equal. I worked through BRP
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New Airflow panels for 2013 ST-S
- Thread starter Steve67
- Start date
My heat reading before the panels below ... along with some pics of the shielding I had added. Not all dealers are created equal. I worked through BRP
SpyderAnn01
Active member
We had already wrapped his pipes so that may have cooled his off a little. Also, he had been at my house for about 5 minutes when I took the readings. Way too hot!
golfsferr
New member
Thanks!:thumbup:
2013 replacement panels
Went to my dealer last Saturday to inquire about new panels, they were not aware. Sent email to BRP care that afternoon. Recvd response Monday AM with a case number. Followed up with dealer yesterday and new panels on order, should have them by the end of the week. No inspection of my ST by the dealer and no questions asked. I did advise the dealer that I had pics of temp readings that showed 175 plus after sitting for 5 plus minutes. They didn't even ask to see them BTW, I copied my dealer on all emails. Good customer service, but had to be initiated through BRP care.
My thanks to Squared Away for making me aware of the replacement panels, they do great work!
Went to my dealer last Saturday to inquire about new panels, they were not aware. Sent email to BRP care that afternoon. Recvd response Monday AM with a case number. Followed up with dealer yesterday and new panels on order, should have them by the end of the week. No inspection of my ST by the dealer and no questions asked. I did advise the dealer that I had pics of temp readings that showed 175 plus after sitting for 5 plus minutes. They didn't even ask to see them BTW, I copied my dealer on all emails. Good customer service, but had to be initiated through BRP care.
My thanks to Squared Away for making me aware of the replacement panels, they do great work!
Last edited:
flamingobabe
...in the pink (Girls On Spyders)
the re-flash is because sometimes it doesn't completely download....BRP at Spyderfest re-flashed mine because they found it was not completely downloaded.....
EMailed before (like 3 or 4 months ago) they sent me to dealer without more interaction.
Emailed them again, and they asked for VIN and dealer info, got a case number and was told to wait for my dealer to contact me, does that sound like the way it is working for the people that worked already?
Should I follow up with dealer?
Emailed them again, and they asked for VIN and dealer info, got a case number and was told to wait for my dealer to contact me, does that sound like the way it is working for the people that worked already?
Should I follow up with dealer?
flamingobabe
...in the pink (Girls On Spyders)
follow up with dealer and brp
JacqueTanis
New member
Definitely Follow up with both. Be persistent ...
Thanks BRP
Good morning All. My first post. I bought my wife a 2013 ST-S last year. No real heat problems till this Summer. All service bulletins up to date. After reading this thread, I sent an e-mail to BRP care. They said they had a solution and to contact my dealer ( St.Onge ). Saw the dealer Saturday...call last night...the panels are in :yes:. Dropping spyder off Saturday.
Thanks to BRP and this forum.
Good morning All. My first post. I bought my wife a 2013 ST-S last year. No real heat problems till this Summer. All service bulletins up to date. After reading this thread, I sent an e-mail to BRP care. They said they had a solution and to contact my dealer ( St.Onge ). Saw the dealer Saturday...call last night...the panels are in :yes:. Dropping spyder off Saturday.
Thanks to BRP and this forum.
Getting mine too!
Got a case number a few weeks back, my dealer said he called BRP in response, and left a message for a return call. I was out of town a while and today I finally had a chance to follow up - first with the dealer, who looked up my case number and said nothing new was on it. Then I sent an email to BRP to please call my dealer with instructions. Within 20 minutes I received a response back from BRP who told me to have my dealer check my case again. They had just made another entry that "has all of the information he needs". I called the dealer back, he looked up the case again, and said, "yes, it has everything I need", and he ordered the panels. Then he told me "we do not make a habit of this, but because of the aggravation you have gone through, we will do it". I just shook my head, and wanted to say, 'yes I know you don't make a habit of pleasing your customers...'. Anyway, no one has said anything to me about warranty coverage, but they just made it sound like BRP was going to do it for me and the dealer was begrudgingly going along with it. I just found it odd that neither party told me what the message to the dealer was.... Either way, I am very happy to be getting them - can't wait!
For those with no luck so far....Whoever mentioned persistence earlier - I will echo that. If I had not followed up nothing would have happened. Keep trying.
Got a case number a few weeks back, my dealer said he called BRP in response, and left a message for a return call. I was out of town a while and today I finally had a chance to follow up - first with the dealer, who looked up my case number and said nothing new was on it. Then I sent an email to BRP to please call my dealer with instructions. Within 20 minutes I received a response back from BRP who told me to have my dealer check my case again. They had just made another entry that "has all of the information he needs". I called the dealer back, he looked up the case again, and said, "yes, it has everything I need", and he ordered the panels. Then he told me "we do not make a habit of this, but because of the aggravation you have gone through, we will do it". I just shook my head, and wanted to say, 'yes I know you don't make a habit of pleasing your customers...'. Anyway, no one has said anything to me about warranty coverage, but they just made it sound like BRP was going to do it for me and the dealer was begrudgingly going along with it. I just found it odd that neither party told me what the message to the dealer was.... Either way, I am very happy to be getting them - can't wait!
For those with no luck so far....Whoever mentioned persistence earlier - I will echo that. If I had not followed up nothing would have happened. Keep trying.
golfsferr
New member
Kudos!
Kudos to my dealer, Dee's Marine and Steve M. and BRP Customer Care! Plus a thanks again to all here that have helped, I was just reimbursed for my payment to purchase the panels! Happier customer here if anyone is listening!:yes::yes::clap:
I have a Question though, to all those with the new panels.
Have you noticed any real difference during "in town"/non long distance riding? I have not. The forward tip of the rear panel, ( the one not replaced on the side ) where it mates to the one that was replaced, ( the one with the decal ) gets very hot! I hope I'm just imaging this but I don't remember such a singular hot spot before. I felt like It was more spread out on both panels. But now it's almost like the joint line between the two panels separates the heat too!
What has your experience been?
Kudos to my dealer, Dee's Marine and Steve M. and BRP Customer Care! Plus a thanks again to all here that have helped, I was just reimbursed for my payment to purchase the panels! Happier customer here if anyone is listening!:yes::yes::clap:
I have a Question though, to all those with the new panels.
Have you noticed any real difference during "in town"/non long distance riding? I have not. The forward tip of the rear panel, ( the one not replaced on the side ) where it mates to the one that was replaced, ( the one with the decal ) gets very hot! I hope I'm just imaging this but I don't remember such a singular hot spot before. I felt like It was more spread out on both panels. But now it's almost like the joint line between the two panels separates the heat too!
What has your experience been?
SNOOPY
Active member
Mine was a combination of things I did so not sure how much "just" the panels do.
I got a call from my dealer 2 days after my email to BRP, they needed further info?
Not sure why since I didn't buy my panels from them nor did they install them?
Said they were handling my reimbursement?
That was yesterday. Waiting...
I got a call from my dealer 2 days after my email to BRP, they needed further info?
Not sure why since I didn't buy my panels from them nor did they install them?
Said they were handling my reimbursement?
That was yesterday. Waiting...
mstella101
Member
I called Jerry- my salesman
Called Jerry yesterday told him I talked to service and they told me I would have to come in and check the bike and was told they knew nothing about change out- even tho I had a case #. I asked him what he knew about changing out the panels under warranty- he said he wasn't aware but he would check. I got a call from him today , he told me they are ordered and will be put on under warranty when I bring my bike in for service on Sept 8th- I appreciate that he stepped up and helped out! He's the MAN!
Called Jerry yesterday told him I talked to service and they told me I would have to come in and check the bike and was told they knew nothing about change out- even tho I had a case #. I asked him what he knew about changing out the panels under warranty- he said he wasn't aware but he would check. I got a call from him today , he told me they are ordered and will be put on under warranty when I bring my bike in for service on Sept 8th- I appreciate that he stepped up and helped out! He's the MAN!
hulksdaddy
New member
I've noticed the same thing. The new panels are always cool to the touch, but the area you are talking about(left side) gets hot. I also feel like there is hot air blowing out on my ankle there. Feel like the new air coming through the new panel is blowing the heat down to that area, where most of it gets trapped.
golfsferr
New member
That is interesting. I thought I read somewhere on spyderlovers where some have cut a hole underneath to let air out. I'm not sure where that would be but if someone knows more about that please tell.
golfsferr
New member
capt.jim
Member
I took my ST in yesterday to have the updates done and told them my evap. canister had some burned spots and indications of starting to melt and could he please give me a case #, that the panels were very hot and it was very uncomfortable to ride.
Today he called me to tell me they had only approved replacing the right side panel. Well, that's going to look really nice, 2 mismatched side panels.
Tomorrow I will contact BRP Care with my case # and try to explain things a little differently, like the air box resonator that is completely blocking any air from getting in to the left side, hot gas cap, boiling gas, my burning left knee and wifes left foot.
Today he called me to tell me they had only approved replacing the right side panel. Well, that's going to look really nice, 2 mismatched side panels.
Tomorrow I will contact BRP Care with my case # and try to explain things a little differently, like the air box resonator that is completely blocking any air from getting in to the left side, hot gas cap, boiling gas, my burning left knee and wifes left foot.
hulksdaddy
New member
RUN to a different dealer. That one has their heads up their asses.
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