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My Bowcycle rant
- Thread starter dewie
- Start date
:dontknow: There isn't a dealer in his right mind [liability] that will put a recalled part [even if it's is working] back in and let you drive off.
But i can understand how you feel, My Spyder is in the shop for 3 weeks for a Sprocket,and shaft. Hopefully I'll be picking it up this Friday.
When i ask the dealer why does it take so long to get parts, They say that BRP is very difficult it work with and that's just the way BRP does business and they can't do anything to make them ship faster.
A
arntufun
Guest
Welcome to the world of BRP service departments. With most of BRP's dealers bending us over a barrel with their, we will get to it when we get to it attitude. Don't get me wrong I love my Spyder, but I dread when I have to take her to get service because I know it will be a one/two week ordeal on any service.
This is exactly the reason I ride Arctic Cat snowmobiles. My Arctic Cat dealer would never let me be down without a sled for so long on any repair. As soon as another manufacturer makes a similar product to the Spyder, this site will be a ghost town because BRP can't seem to get how important service is to their current customers. And as another poster said, it's only going to get worse with this aggresive ad campain. They can't take care of thier current customers, how the :cus: will they be able to take care of thousands more who buy on top of us ???
I hope when you finally do get your Spyder back, that the work is done right. Good luck !!!
This is exactly the reason I ride Arctic Cat snowmobiles. My Arctic Cat dealer would never let me be down without a sled for so long on any repair. As soon as another manufacturer makes a similar product to the Spyder, this site will be a ghost town because BRP can't seem to get how important service is to their current customers. And as another poster said, it's only going to get worse with this aggresive ad campain. They can't take care of thier current customers, how the :cus: will they be able to take care of thousands more who buy on top of us ???
I hope when you finally do get your Spyder back, that the work is done right. Good luck !!!
woooofffff good thing ya they said they had one i wasnt aware that they put a whole new dps unit on as long as it works im happy I will make sure it is good before i take the hour and half trip back home:2thumbs:
bjt
Very Helpful Member
I can see your point but part of that would be hoping that your big 4 manufacturer would get their product 100% right the first time.
hyea:max continuous
New member
You could try Martin powersports in Edmonton. They had the parts an the shelf and it took them about 5 hrs. to do service and DPS replacement.
Max
cyclelover63
Member
My dealer replaced mine under recall,and the replacement was also defective..Luckily it didn't take that long to get another one. They told me they are putting rebuilt units on,and some they get don't. seem to be rebuilt:dontknow:
i just had my dps done today and was talking with the owner and he stated in his opinion thats crap. about dealers not getting them? He claims EVERY TIME they do a recall on dps they send old unit in and brp sends on back out the day they recieve it he said they have ALWAYS had aleast one on hand and claims they have done MANY? Just what he said anyways Mine works great hope it works out for you as well. It takes about 1.5 hrs to do. the book calls for like 1.6-1.7 hrs i was in and out in about 2 hrs:spyder:
BRP And it's dealers remind me of that old TV show' The Naked City.
They both have 9 million stories to tell,
well to finish the story I finally got my bike back just shy of 3 weeks. And they rushed it thru so I'm told. They said the new DPS that came in was not in the system so the computer couldn't do the work order cause it doesn't have the parts blah blah blah. So I thank the one mechanic there who snuck in my bike to work on.
They could have borrowed a DPS for my GS or air shipped it to save me atleast 2 weeks of waiting. And as far as contacting Carlo his service is on par for the rest of BRP, brutal. Still haven't heard anything back from him. If I wasen't paralyzed I would sell this thing sooooo fast cause it's been such a joy being a BRP owner so far. But I need three wheels to ride so here I am for now.
quote of the thread is once again - WAY TO GO BRP
They could have borrowed a DPS for my GS or air shipped it to save me atleast 2 weeks of waiting. And as far as contacting Carlo his service is on par for the rest of BRP, brutal. Still haven't heard anything back from him. If I wasen't paralyzed I would sell this thing sooooo fast cause it's been such a joy being a BRP owner so far. But I need three wheels to ride so here I am for now.
quote of the thread is once again - WAY TO GO BRP
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