My bad Spyder Experience from Jim Potts Woodstock, IL... hope BRP will help.

[Trickie Dick]

What good will that do? Like I said mine was delivered the same way and I'm sure his was too. The problem seems to be in how he handled the situation. As you can read from other folks this sounds like a good dealer and there has to be a lot more to this story. I'm always suspect when someone comes on SL and there very first post is to slam a dealer and how bad they were treated. The first thing most folks do is blame the dealer in support of the first time complainer.

:agree:
I remember at the Chicago owners meeting a few years ago, one of the owners had a problem. Jim Potts came in on a Sunday to take care of the issue so owner could make it home. He was not a Jim Potts customer. Sounds to me like this dealer is one of the good ones.

 

[billythekidd]

Here we sit at keyboards speculating and assuming that what is percived by the first poster is his problem. There are always two sides and to sit here and say the dealer is good because some folks have had a good experience doesen't mean everyone will have a good experience. I have been doing business with a dealer here for years, 3 wings and now 2 spyders and have always thought they were the best. When I recently had trouble with my first spyder, my opinion changed. The dealer is the only one for at least a 100 miles, and I am not sure any other dealer would be better. To that, I can tell you that there are a ton of folks who would step up and rant about how great the dealer is, ( and I was one of them). Things at least in ones mind change. From my perspective, if I get great service 10 times and horrible service 1 time, the thing I remember is the 1 time.

The poster had a bad experience. Who's fault it is to me is not relevent. He spent his had earned money for a product and did not receive what he paid for in his mind. I understand his perception of service as I was a premis tech for the third largest telco in the U.S. and even though I thought I was doing right by the customer there was always a difference in perception between what I thought and the customer thought.

This is the main problem I have with these forums ( not just this one). While this is not the place to damn the dealer as stated in a previous post, it should also not be the place for praise; for praise from one customer could be damned from another customer.

Ramling is now over.


Willy

 

[Sny]

I know Jim's read this and won't respond as it's not appropriate to debate these things in public.

That said, I've received nothing but the best service from Potts and his crew. If they can put up with my silly demands then they can put up with just about anyone.

I'm sure that if there were missing screws or washers that it would have been no big deal for any one at the shop to have taken care if it no questions asked.

I'm sure there's a ton of details left out of this rant... and I'm sure we'll never know about what kind of damage his kids did while at the dealership, or how this customer "handled himself" at the shop.

nuff said.

 

[Bob Denman]

Fair enough! :thumbup: The owner seems to be a pretty decent guy who has gone out of his way to be helpful to others... :firstplace:
Keeping in mind that you can NEVER keep everybody happy :gaah:; Is it fair to pass judgement on a dealership based upon one person's issues??

 

[recordingguy]

:bowdown: I have to put my 2 cents into this. Like Mr Orange and other Spyder riders that deal with Jim Potts dealership I have never had any problems what so ever with these people. Jim has gone out of his way many times to make me a happy rider. He always gives up his ride if Requested when service is needed on my RTS. If its raining he hands me a car. He saved me a lot of money when I purchased my 2011 RTS from him. Just resently he sent a new comfort seat to Utopia to have the seat modifed to except my Utopia backrest with out having me buy the seat a head of time. His machanic is the best around and the rest of his staff superb. I drive a consederable distance to go to Jim Potts for a reason. No complants about him and this is the very first I ever heard of that was unhappy! Go figure? Bob

 

[SteveMac]

Here we sit at keyboards speculating and assuming that what is percived by the first poster is his problem. There are always two sides and to sit here and say the dealer is good because some folks have had a good experience doesen't mean everyone will have a good experience. I have been doing business with a dealer here for years, 3 wings and now 2 spyders and have always thought they were the best. When I recently had trouble with my first spyder, my opinion changed. The dealer is the only one for at least a 100 miles, and I am not sure any other dealer would be better. To that, I can tell you that there are a ton of folks who would step up and rant about how great the dealer is, ( and I was one of them). Things at least in ones mind change. From my perspective, if I get great service 10 times and horrible service 1 time, the thing I remember is the 1 time.

The poster had a bad experience. Who's fault it is to me is not relevent. He spent his had earned money for a product and did not receive what he paid for in his mind. I understand his perception of service as I was a premis tech for the third largest telco in the U.S. and even though I thought I was doing right by the customer there was always a difference in perception between what I thought and the customer thought.

This is the main problem I have with these forums ( not just this one). While this is not the place to damn the dealer as stated in a previous post, it should also not be the place for praise; for praise from one customer could be damned from another customer.

Ramling is now over.


Willy

Wow. I rarely reply with such a disagreement to a post, and I hope that I read this wrong. But if you are saying that you go to a dealer 10 times and receive great service and they mess up one time, that you give up on them is shocking to me. You will soon run out of dealers!

Perhaps you mean they fail to correct the one mistake?? :dontknow:

Everyone, you, me, and dealers included WILL make a mistake once in a while. What is key to me is how they handle it after they mess up. Perfection simply doesn't exist, but if a dealer of any of my vehicles makes a mistake, but readily admits it and handles it appropriately, then they actually earn MORE respect from me. As long as it isn't a frequent occurence, that is...
nojoke

 

[bullant12]

Wow. I rarely reply with such a disagreement to a post, and I hope that I read this wrong. But if you are saying that you go to a dealer 10 times and receive great service and they mess up one time, that you give up on them is shocking to me. You will soon run out of dealers!

Perhaps you mean they fail to correct the one mistake?? :dontknow:

Everyone, you, me, and dealers included WILL make a mistake once in a while. What is key to me is how they handle it after they mess up. Perfection simply doesn't exist, but if a dealer of any of my vehicles makes a mistake, but readily admits it and handles it appropriately, then they actually earn MORE respect from me. As long as it isn't a frequent occurence, that is...
nojoke

:agree: Something is not right in this whole thread. We usually get a new user that the first thing he does is rant about his machine, or the dealer, or the manufacturer. Everyone is entitiled to their opinion, but when you start in a bad note like this poster did, there is not much help coming. ESPECIALLY when other users are talking on how good this dealer/owner is. Like everyone else said, there are different sides to the story, and although this one is looking weird, I have to say that we need to close this thread and move on (as suggested by Sny's edit note on his post).

 

[Bob Denman]

Everyone, you, me, and dealers included WILL make a mistake once in a while. What is key to me is how they handle it after they mess up. Perfection simply doesn't exist, but if a dealer of any of my vehicles makes a mistake, but readily admits it and handles it appropriately, then they actually earn MORE respect from me. As long as it isn't a frequent occurence, that is...
nojoke

:agree:...Going through it right now, and I honestly feel as if my guy is trying to do everything that he can to make things right with me...
And I'll be going back to him too! :thumbup:

 

[ARtraveler]

Pretty much everything has been said. I am also suspicious of people who come on for the first post or similar and have a large rant about :spyder2: issues or about the dealer. I have always been a proponent of "give the dealer a chance to fix the problem" before cutting them a "new one" on this site or somewhere else.

I too, would like to hear the other side. The fact that others have come on to defend the dealer also indicate to me that there is more going on here than is being told.

opcorn:opcorn:opcorn: