Go the 2012 RED RSS SE5 on 3-31-2012 The first day I bought the spider, I got it home I notice the horn was not working. The trunk was missing 1 of the 4 screws part number 210262080, Hex. Forming Screw M6 X 20. that should not be missed per PDI instructions. Two of the plastic washer by the front bumper cover was missing. part number 705003207, two plastic washer front side panel was broken by over-tighten by the tech doing the PDI. the foam for the AAPTS Sensor and M6 Caged Nut, M6 x 20 Hexagon flange screw was never installed, the adapts sensor was still at the top of the shocks cable tie there.. also the connectors for the horn is on the other side of the shock.. they charge me for the PDI and they are not doing it right or not every doing anything at all. WHO know what they cut corners on? and what is not done correctly.. I have to order a service manual online to find some of the stuffs that is not correctly assembled. The weld joints on the frame have rust spots, I told the service department,.. the told me to bring it in for them to inspect it.. I was going to wait until the 600 mile maintenance to do that, and also was planning to get the 3 year BEST Plus Warranty when I'm there.
If I pay for some dealer to assemble this motorcycle I expect to get some good quality work done right the first time on the spider not some short cut and not installed properly. The air sensor was not install to the side of the bike it was above the shock. I have taken a picture to show prove it needed. I shouldn't have to drive back so far this dealer is 1.5 hrs away, [I choose this dealer is because the ONLY Certifed Platnium Level BRP Dealer.. ] to get the bike done the proper way if it was done the first time around the right way. The owner of the dealer JIM Potts Motor Group call me on 4-16-2012 at 3:15pm Chicago time, Jim himself call me and told me that I was not allow to step into his showroom/ dealer due to a survey I had fill out. He call me and my family a lair, and said I had no control over my kids. He also said that he would make sure that I do not become a member of BRP. I have never been threaten by a dealer saying that he would make sure that I would not become a member of BRP and get services for my bike. I would expect more professional service from a dealer who would want his grading rank in good standard to work things out with the customers to get a better ranking score for the survey. I was just giving my honest opinion on the survey. Is this the professional way for a dealer to say or treat a customer? Up till this day its still missing screw, broke plastic washer, missing plastic washer, no foam for cage nut for me to install the AAPTS sensor,, I fixed the horn, and I should not be taking panels out and fixing this, I should be enjoying my first and brand new bike.. I have never own a bike before,.. because of the spyder ,.. I'm into bikes.. but with no service and bad experience from this dealer,.. I will never buy a bike for and BRP products, boats, atv, UTV again in my life. I work as a premise tech for USA largest Telco company, Home Phone, Cell Phone, Internet & TV . I see different customer and in customer's home everyday,,… I will be letting all my customer know how I feel about this dealer… I have try and email BRP.. Hope BRP make it right for me..
If I pay for some dealer to assemble this motorcycle I expect to get some good quality work done right the first time on the spider not some short cut and not installed properly. The air sensor was not install to the side of the bike it was above the shock. I have taken a picture to show prove it needed. I shouldn't have to drive back so far this dealer is 1.5 hrs away, [I choose this dealer is because the ONLY Certifed Platnium Level BRP Dealer.. ] to get the bike done the proper way if it was done the first time around the right way. The owner of the dealer JIM Potts Motor Group call me on 4-16-2012 at 3:15pm Chicago time, Jim himself call me and told me that I was not allow to step into his showroom/ dealer due to a survey I had fill out. He call me and my family a lair, and said I had no control over my kids. He also said that he would make sure that I do not become a member of BRP. I have never been threaten by a dealer saying that he would make sure that I would not become a member of BRP and get services for my bike. I would expect more professional service from a dealer who would want his grading rank in good standard to work things out with the customers to get a better ranking score for the survey. I was just giving my honest opinion on the survey. Is this the professional way for a dealer to say or treat a customer? Up till this day its still missing screw, broke plastic washer, missing plastic washer, no foam for cage nut for me to install the AAPTS sensor,, I fixed the horn, and I should not be taking panels out and fixing this, I should be enjoying my first and brand new bike.. I have never own a bike before,.. because of the spyder ,.. I'm into bikes.. but with no service and bad experience from this dealer,.. I will never buy a bike for and BRP products, boats, atv, UTV again in my life. I work as a premise tech for USA largest Telco company, Home Phone, Cell Phone, Internet & TV . I see different customer and in customer's home everyday,,… I will be letting all my customer know how I feel about this dealer… I have try and email BRP.. Hope BRP make it right for me..
