MURPHYBROWN'S Trailer

[cyclelover63]

I cannot believe that BRP is putting you through this..You have been more than patient with them...I guess I was lucky....I have had one instance that they were fantastic helping me out..Don't those trailers come with a warranty of some kind?...If I were you,Murphy,I would find the best body shop around me that straightens frames,and talk to them about possibly "tweaking your frame"..I work at a car dealership with a body shop and will ask them if our frame rack will go "trailer small"..We are in St Louis,but if ours will,then a shop close to yours will also..It may be something that may be reimbursed from BRP...I don't know how those are built..The problem may be the tongue is not aligned straight with the frame causing your tracking issue..

 

[cptjam]

Lemon

Quit futzing around, BRP. This trailer is a lemon. Not Karyl's problem - BRP problem. 3 strikes, remember? Swap for a good one, then ship the junker back to figure out what is wrong! Carlo, take care of Karyl's trailer. More importantly, find the defect, fix the defect in manufacturing, and make sure no one else has this problem! An RT and matching trailer is an expensive rig. Designed to cover big miles, trouble free. Make it right!

 

[Showie]

How can it be anyones problems other than the production facility. I had a problem with the trailer I ordered from Mini-Trailer due to cargo carrier. Sent pics they called back 7:30 local time, 9:30 Oklahoma time. Found out I was going to Spyderfest and trailed a brand new one from Oklahoma for me. Love my Spyder just don't know why BRP makes everything so difficult and don't admit problems, individually or product wide. No big deal if they say, "One of our employees set trailer up incorrectly and we want to make it right. How can we solve this problem?" Instead they indicated you :cus: up so "we/BPR" are not responsible don't bother us. Seems they don't believe their own dealers service departments techs/managers. :banghead: I do not remember seeing the same name for customer service rep more than once. Guess it is not a high priority or long term job. Enough of this vent! Good Luck Karyl ray:.

 

[IdahoMtnSpyder]

Not to make light of Karyl's situation, but I guess that is one advantage I have in having built my own trailer. If there's a problem with it and I need to contact the mfr, all I need to do is talk to myself. On second thought, maybe that's not such a good idea after all! :roflblack:

 

[PW2013STL]

Karyl,

This is not what I was hoping to hear when I asked this question!

This is not how to run a company and I am very disappointed in BRP.

I will keep my fingers crossed that this gets resolved the way it should - with you getting a trailer that works!

Sorry to hear about the fire situation and hope they get that contained and please stay safe.

 

[jaherbst]

Jeeez BRP whats the holdup? Can't anyone there make a decision without a full board meeting!

Just do what is right. (common sense eh)

 

[Tango]

All the good will and kudos built up with the intro of the 14 RT's. Is being blown over this :cus: trailer! All the tires, warranty work, main hours spent on the phone, or sending e-mails. Throw in the bad vibes this is giving them. They could have had a dealer do a trailer swap already and saved money! :banghead: Customer service has really dropped the ball here. They have a long way before they get this! :firstplace: Tom :trike:

 

[ARtraveler]

All the good will and kudos built up with the intro of the 14 RT's. Is being blown over this :cus: trailer! All the tires, warranty work, main hours spent on the phone, or sending e-mails. Throw in the bad vibes this is giving them. They could have had a dealer do a trailer swap already and saved money! :banghead: Customer service has really dropped the ball here. They have a long way before they get this! :firstplace: Tom :trike:

I was also thinking about good will being lost over this opportunity to fix/replace and do the brand a good turn.

I am also noting that we are getting a lot of comments from people that are normally pro BRP. Here they are totally on the customers side.

Cost: Ball park $2000 or so if they have a 100% markup. Yes, there is shipping both ways--so more costs involved above and beyond what I have stated here.

However, an expense like this for a large company is not that bad.

Result: priceless--customer problem is solved, BRP gets defective trailer back to figure what happened, and to make sure it does not happen again. Customer is happy, BRP saves face and keeps good customer reputation.

:bbq::bbq::bbq:

 

[Bob Denman]

The expense for BRP; came when they allowed a substandard product to hit the marketplace.
This is no fault of the customer; the fault lies with the final checks that were NOT done by QC... :gaah:
Pony up, and replace this trailer... take it out of the paychecks of those who allowed it off the production line...

 

[PrairieSpyder]

As a thought, is it viable for Pitbull to ship another trailer after they inspect it. Then you remove the new trailer from the shipping pallet or whatever, place your defective trailer into the same shipping setup and return it to Pitbull.

Not trying to dump the burden on them, though it does, but rather if BRP needs video, dimensions, or something, then they can deal with product support directly. Each request from BRP, the dealer should be able to bill BRP as warranty hours. Likely Pitbull would be ending up with credit or another trailer since this one is tweaked. Kind of crazy to expect an owner to accomplish video or anything else to make it correct.

Good customer service is a critical part of any business planning to succeed. I have never called them, but is the same phone answering crew the ones that also deal with watercraft and off-road stuff?

Just an idea.

PK

It would be cheaper all around for Pitbull to just work out a deal with a dealer closer to MB to give her a trailer from their inventory and work out the financials between the dealers and BRP.

 

[cyclelover63]

Don't these trailers have some kind of a written defects warranty?

 

[ARtraveler]

I keep thinking about the situation and just had another thought.

Has anyone looked at the hitch install on the :spyder2:? Is it possible that something is awry there and is causing the trailer to be pulled "funny?"

opcorn:opcorn:

 

[murphybrown]

Logan dealer said installed

I keep thinking about the situation and just had another thought.

Has anyone looked at the hitch install on the :spyder2:? Is it possible that something is awry there and is causing the trailer to be pulled "funny?"

opcorn:opcorn:

perfectly...keep thinking that is how problems get solutions. Thanks :bowdown::thumbup:

 

[MikeT]

How Many.......

Potential 1330 RT series owners are reading this and saying NO WAY???????????????????????????????????

 

[Bob Denman]

Why would it matter whether it was being towed by a 1330, or a 998? :dontknow:

 

[murphybrown]

I agree

Why would it matter whether it was being towed by a 1330, or a 998? :dontknow:

makes no diff IMHO if Cinderellas mice are pulling it. My :banghead: Is that they said take to a Spyder dealer I did and BRP told certified tech "no fix"... Now I'm told by Carlo he is going to get my trailer fixed BUT I again have to go to a Spyder dealer. My ? Is (and I've gotten no answer). What had occurred that BRP now can fix? Ok I'm getting testy and not wasting energy on something there is no answer to today. But will send that ? To Carlo in the morning. Another note when I talked to Carlo at OE about short life of rear tire on the '14 Spyders he responded to me he knew nothing about tires...note to self. Take a chill pill!!!!:lecturef_smilie:

 

[Bob Denman]

Are they getting the wildfires under any semblance of control yet? :shocked:

 

[murphybrown]

Nope...

Are they getting the wildfires under any semblance of control yet? :shocked:

0 containment. But my area has become #1 in US...which means the elite and unlimited resources headed our way. 48 hrs is a long time. But the cavalry is coming..:yes: Our local wal mart and Safeway look like mother hubbard's cupboard. Awesome folks stepping up to help. Stories of help are amazing and heartwarming..we made 3000+ lunches today. Local restaurants are closing down and cooking just to meet people needs. FFA bringing in hay and feed for animals...the generosity is :yikes::thumbup::thumbup:
Thanks for asking...

 

[ARtraveler]

makes no diff IMHO if Cinderellas mice are pulling it. My :banghead: Is that they said take to a Spyder dealer I did and BRP told certified tech "no fix"... Now I'm told by Carlo he is going to get my trailer fixed BUT I again have to go to a Spyder dealer. My ? Is (and I've gotten no answer). What had occurred that BRP now can fix? Ok I'm getting testy and not wasting energy on something there is no answer to today. But will send that ? To Carlo in the morning. Another note when I talked to Carlo at OE about short life of rear tire on the '14 Spyders he responded to me he knew nothing about tires...note to self. Take a chill pill!!!!:lecturef_smilie:

They are missing so many chances to solve a problem, save face, and repair some damage caused by past complaints and issues. What a shame:sour:

 

[PrairieSpyder]

0 containment. But my area has become #1 in US...which means the elite and unlimited resources headed our way. 48 hrs is a long time. But the cavalry is coming..:yes: Our local wal mart and Safeway look like mother hubbard's cupboard. Awesome folks stepping up to help. Stories of help are amazing and heartwarming..we made 3000+ lunches today. Local restaurants are closing down and cooking just to meet people needs. FFA bringing in hay and feed for animals...the generosity is :yikes::thumbup::thumbup:
Thanks for asking...

It's always good to hear how a community can come out to help in these types of situations. I hear such stories often, but each one is touching, none-the-less.