murphybrown
New member
Good Morning All you wonderful folks:
Well, I was sooooo hoping that the next post I put on SL in regards to my tire eating trailer was going to be one of "It's fixed. It's replaced. It's never going to eat another tire or cause another problem in the tire department." Well here I am and that is not what you are going to read. I have reached that point of :banghead::banghead::banghead::yikes::yikes::yikes: BRP are you kidding me. Just a recap..purchased the trailer brand new...took possession on May 3 when I left Spyderfest and headed on a trip to New Orleans, etc. So fast forward and this will become a WAG on miles (if you want exact I have those records)..but at about 4000k I have the 3rd set of tires on needing the 4th soon. I am headed back from Colorado and BRP is insisting I have to take into a Certified Spyder dealership...they were a little scarce in area of Colorado I was touring so I had to put on a couple sets of HiRuns. Now folks these tires are scrubbing off and the right one usually blows. So Pitbull gets me in with a CERTIFIED Dealer in Logan, Utah. Great dealership (Renegade Powersports) and he opens case file (Pitbull had already started this for me)..pulls a 622 off his showroom floor...shortly he is saying think I've found it. I stand by counter when he calls BRP and says right hub is toed in 5mm (now he didn't guess he measured). I listened to his side of conversation and he says 'you saying you don't have a fix for that?'...then he says 'well I've got something I'm going to try' [note that he also typed on repair order that went into BRP]..so he shims it to 1.5 mm and BRP authorized set #4 tires be installed. So off I go headed back home...purchases me one of those official tread measuring tools and start becoming paranoid/obsessive about my right trailer tire. (Now remember if I am not on a multi-day trip the trailer is in my garage.). So all this time I am corresponding with Carlo at BRP..nice guy and he assures me that 1.5mm has been given the blessing and definitely will work. I asked about the not having a fix and he totally denied that BRP ever said such a thing...and says we aren't going to get into the he said/she said scenario.
Head on a trip into California and low and behold right tire has entered the shrinking tread mode. Try to contact Carlo...no response (not like him as he has always gotten right back to my emails or calls)..finally call Pitbull and Vanessa discovers that Carlo is on vacation. I said to her than find me someone as I need another set of tires. I am in Windsor CA and a Jasmin of BRP (Carlo's supervisor) gets ahold of me and is bending over backwards to get me another set of tires. Even to the point of having the Saramento dealer come and pick up both the Spyder and trailer...because they have to make sure the problem isn't with the Spyder (exact quote). I said how long will they have...no time limit. I say that is not going to work as I don't want to become a resident of Sacramento. So I will change my travel plans and head back north. find me a dealer on that route. Jasmin does...dealer in Redding, CA...he is willing to put new tires on trailer, but does not stock them. So Jasmin airships/next day tires to Redding. Of course I have been handing out for a couple extra days (not my choice folks)..because of weekend. Tires in and installed. I head north..get to Bend, OR to spend the night..measure tread...I left dealership (this is a CERTIFIED dealer)...with 5. mm on both right/left tires. Tread holding at Bend...my original plan was to travel thru the John Day country..but when I calculated mileage could see that I would need a 6th set of tires to get home...so because of trailer tire issues I decided to beat my butt home..get this POS trailer to the CERTIFIED dealer in Moses Lake. Because Jasmin had assured me that after the CERTIFIED dealer did all the tests and measurements they would accept his findings. Again Jasmin is very concerned and determined to do what is right...this time he even states..if it requires replacing the trailer we will. But we have to have all those measurements and maybe even check the Spyder. OK all good by me I am willing and want this SETTLED. Cutting my travel plans on the Studley Spyder because of a factory defect does not make for a happy Murphybrown. So I get home 623 miles later I am at Moses Lake CERTIFIED dealership (great folks by the way Experience Powersports). I sit in service mgr office while he talks to Jasmin. Jasmin wants a 3rd case file opened on the same issue. and tells Randy he will send him exactly what measurements/test he wants done. And make arrangements if the Spyder is needed to check that the dealership will drive and pick-up. So on Tuesday I call Randy and ask if he has had a chance to do what BRP requested. He said yep had that trailer totally apart. (he had seen what the CERTIFIED dealer in Logan UT had done to get toe in to 1.5) Did everything BRP requested and besides the right hub still being toes in they found that the hitch was not mounted true. Said he had forwarded all info to Jasmin. On Thurs I call dealer and he says BRP had gotten back to him and now they wanted PICTURES. What the crap? Yep folks Murphybrown does have a limit to her patience. BRP insists it has to be to a Certified dealer (OK started with Logan, UT...they attempted a fix: then to Redding, CA for new tires and that tech says yea I can visually see where LOgan tried their fix, then to CERTIFIED dealer in Moses Lake...who sends verfication, as per BRP request and now they want more.
I have one more multi day fall trip and trust me I won't be using the trailer...back to traveling the way I did pre trailer.
So there you go folks. MB has reached her limit and frustration is oozzing out all over...I don't understand when I am clearly told it must go to Certified dealer...no worries...it has been at 3 and still BRP won't accept what the dealer found. The trailer was assembled INCORRECTLY. Not my fault, not a CERTIFIED dealers fault...it was a bad hair day for some on the assembly line and QC missed it also. So BRP/Jasmin I have complied, the CERTIFIED dealer has complied and now the trailer has 2 identified issues. Right hub toe in and tongue not true. :lecturef_smilie: It is time to give this customer some satisfaction or take the trailer back and refund my $. I traveled 70k+ miles without a trailer I can sure do it again. Altho I did love having that trailer and besides that it makes a sharp looking set up. But looks ain't everything!!! Oh yea and if anyone asks if I recommend a 622 trailer..do you want to know what my answer is? Didn't think so.
Well, I was sooooo hoping that the next post I put on SL in regards to my tire eating trailer was going to be one of "It's fixed. It's replaced. It's never going to eat another tire or cause another problem in the tire department." Well here I am and that is not what you are going to read. I have reached that point of :banghead::banghead::banghead::yikes::yikes::yikes: BRP are you kidding me. Just a recap..purchased the trailer brand new...took possession on May 3 when I left Spyderfest and headed on a trip to New Orleans, etc. So fast forward and this will become a WAG on miles (if you want exact I have those records)..but at about 4000k I have the 3rd set of tires on needing the 4th soon. I am headed back from Colorado and BRP is insisting I have to take into a Certified Spyder dealership...they were a little scarce in area of Colorado I was touring so I had to put on a couple sets of HiRuns. Now folks these tires are scrubbing off and the right one usually blows. So Pitbull gets me in with a CERTIFIED Dealer in Logan, Utah. Great dealership (Renegade Powersports) and he opens case file (Pitbull had already started this for me)..pulls a 622 off his showroom floor...shortly he is saying think I've found it. I stand by counter when he calls BRP and says right hub is toed in 5mm (now he didn't guess he measured). I listened to his side of conversation and he says 'you saying you don't have a fix for that?'...then he says 'well I've got something I'm going to try' [note that he also typed on repair order that went into BRP]..so he shims it to 1.5 mm and BRP authorized set #4 tires be installed. So off I go headed back home...purchases me one of those official tread measuring tools and start becoming paranoid/obsessive about my right trailer tire. (Now remember if I am not on a multi-day trip the trailer is in my garage.). So all this time I am corresponding with Carlo at BRP..nice guy and he assures me that 1.5mm has been given the blessing and definitely will work. I asked about the not having a fix and he totally denied that BRP ever said such a thing...and says we aren't going to get into the he said/she said scenario.
Head on a trip into California and low and behold right tire has entered the shrinking tread mode. Try to contact Carlo...no response (not like him as he has always gotten right back to my emails or calls)..finally call Pitbull and Vanessa discovers that Carlo is on vacation. I said to her than find me someone as I need another set of tires. I am in Windsor CA and a Jasmin of BRP (Carlo's supervisor) gets ahold of me and is bending over backwards to get me another set of tires. Even to the point of having the Saramento dealer come and pick up both the Spyder and trailer...because they have to make sure the problem isn't with the Spyder (exact quote). I said how long will they have...no time limit. I say that is not going to work as I don't want to become a resident of Sacramento. So I will change my travel plans and head back north. find me a dealer on that route. Jasmin does...dealer in Redding, CA...he is willing to put new tires on trailer, but does not stock them. So Jasmin airships/next day tires to Redding. Of course I have been handing out for a couple extra days (not my choice folks)..because of weekend. Tires in and installed. I head north..get to Bend, OR to spend the night..measure tread...I left dealership (this is a CERTIFIED dealer)...with 5. mm on both right/left tires. Tread holding at Bend...my original plan was to travel thru the John Day country..but when I calculated mileage could see that I would need a 6th set of tires to get home...so because of trailer tire issues I decided to beat my butt home..get this POS trailer to the CERTIFIED dealer in Moses Lake. Because Jasmin had assured me that after the CERTIFIED dealer did all the tests and measurements they would accept his findings. Again Jasmin is very concerned and determined to do what is right...this time he even states..if it requires replacing the trailer we will. But we have to have all those measurements and maybe even check the Spyder. OK all good by me I am willing and want this SETTLED. Cutting my travel plans on the Studley Spyder because of a factory defect does not make for a happy Murphybrown. So I get home 623 miles later I am at Moses Lake CERTIFIED dealership (great folks by the way Experience Powersports). I sit in service mgr office while he talks to Jasmin. Jasmin wants a 3rd case file opened on the same issue. and tells Randy he will send him exactly what measurements/test he wants done. And make arrangements if the Spyder is needed to check that the dealership will drive and pick-up. So on Tuesday I call Randy and ask if he has had a chance to do what BRP requested. He said yep had that trailer totally apart. (he had seen what the CERTIFIED dealer in Logan UT had done to get toe in to 1.5) Did everything BRP requested and besides the right hub still being toes in they found that the hitch was not mounted true. Said he had forwarded all info to Jasmin. On Thurs I call dealer and he says BRP had gotten back to him and now they wanted PICTURES. What the crap? Yep folks Murphybrown does have a limit to her patience. BRP insists it has to be to a Certified dealer (OK started with Logan, UT...they attempted a fix: then to Redding, CA for new tires and that tech says yea I can visually see where LOgan tried their fix, then to CERTIFIED dealer in Moses Lake...who sends verfication, as per BRP request and now they want more.
I have one more multi day fall trip and trust me I won't be using the trailer...back to traveling the way I did pre trailer.
So there you go folks. MB has reached her limit and frustration is oozzing out all over...I don't understand when I am clearly told it must go to Certified dealer...no worries...it has been at 3 and still BRP won't accept what the dealer found. The trailer was assembled INCORRECTLY. Not my fault, not a CERTIFIED dealers fault...it was a bad hair day for some on the assembly line and QC missed it also. So BRP/Jasmin I have complied, the CERTIFIED dealer has complied and now the trailer has 2 identified issues. Right hub toe in and tongue not true. :lecturef_smilie: It is time to give this customer some satisfaction or take the trailer back and refund my $. I traveled 70k+ miles without a trailer I can sure do it again. Altho I did love having that trailer and besides that it makes a sharp looking set up. But looks ain't everything!!! Oh yea and if anyone asks if I recommend a 622 trailer..do you want to know what my answer is? Didn't think so.
