Let Me Summarize Your Experience with this Dealership
So last week my ONLY Spyder key got lost. I called the dealer and their first suggestion was to call a locksmith.
The stupidiest advice I have heard. No "knowledgeable" Spyder dealer would have even made this suggestion.
So last week my ONLY Spyder key got lost.
Dealer should have given you 2 keys. No way they don't know better. Completely incompetent staff or they misplaced one of the keys and tried to skate and not acknowledge the problem when they delivered your new Spyder.
Okay 4 business days in and decided to call on progress.
Absolutely
UNBELIEVABLE! They created the problem and in 4 days time they couldn't search and contact you back? You had to contact them?
WOW! This kind of dealer attitude is disgusting.
Dealer said give them time they would work it out.
Yeah. 4 days later and the Dealer says if you only "give them time" they would work it out. Yep, the dealership was real concerned for you: (1) after 4 days, they hadn't found the key; (2) hadn't called you back with the status, instead you had to call them; and (3) the Dealer wants time to "work it out." "Time to work it out" is code for trying to figure out how to minimize his cost and expense to correct an error the dealership made. He wasn't worried about you - he was worried on how to cut his costs.
The dealer call today they spent yesterday talking with BRP so they are gonna try to make a mold of key, they have to switch out D.E.S.S. module if they can get ignition to turn total cost $400 (little high) they offered to split cost saying they should have given me second key.
What balls this dealership has....they are acting like splitting the cost is doing you a favor.
YES unfortunate you lost the
ONE key you had, but you still would not be experience the problem if the dealership had done their job. I hate it when someone acts like they are doing me a favor when they created the problem themselves. Don't feel guilty about loosing one key. Your error put in motion the problems that followed, but
IT SHOULD NOT HAVE. The incompetent staff of the dealership created this problem.
So I called them today and they were able to make a mold of the key then keyed it to a new DESS Module and said they will have my ride back together tomorrow. Gonna cost me $200 but i get two keys. Wish it were less but it is what it is.
You got ripped off
BIG time. Sorry. They might as well held a gun to your head and robbed you.
Okay so I picked up the bike today got two new keys and it runs like a champ. Total cost $200 because the dealership cost was $435 but they gave me a discount and only charged me $200. WHEW!!!!!!
Dealer cost was not $435. They don't pay what they charge you and me. Typical dealer trick -- let's quote book, discount that amount and tell the customer they are getting a deal. Oh.. forget the fact we set this whole problem in motion by being a incompetent dealership.
PLUS, AS YOU ARE ABOUT TO FIND OUT - YOUR "WHEW!!!!!" WAS MISPLACED. MORE PROBLEMS FOR YOU ON THE HORIZON.
Went to drive the bike to work this morning and it was still dark. Pulled out of the garage and was wondering why no lights???? No lows or highs. So I parked it and called the dealer when they open and they said, "the DESS replace we did would never effect the lights
They are correct, I guess. However, an improper repair by an incompetent dealership might have created the problem. Did they ever consider that?
the bulbs must be burned out (said the dealership)
The odds of
BOTH bulbs burning out simultaneously is
HUGE. Gee... wonder if the dealership improperly repaired your Spyder?
That is my guess to coincidental
LOL. Finally, you are becoming suspect of your dealer and the quality of work of his dealership (which sucked in this instance).
Went back yesterday they took off the Tupperware and low and behold they had not plugged the lights back together.
Nobody who has been reading this THREAD is surprised. The surprise would have been --
THEY HAD PLUGGED THE LIGHTS BACK TOGETHER.
You first wrote about this problem on 08-12-2013, 07:27 PM. In that post, you began by saying --
So last week my ONLY Spyder key got lost.
It is unclear to me when you first contacted the dealer. Numerous errors were created by the dealership from not delivering 2 sets of key; advising you to go to a locksmith; poor repair job; requiring you to share in the cost; etc.
September 1, 2013 -- You posted everything is FINE! Numerous errors were created by the dealership from not delivering 2 sets of key; advising you to go to a locksmith; poor repair job; requiring you to share in the cost; etc.
You are more forgiving of this dealership then I would have been. But if you are happy -- I am happy. I just feel people need a "blow by blow" description of what this dealership put you through because of incompetent employees and poor dealership management.
SPECIAL NOTE: There are many GOOD dealers. Mine for example. I purchased from one dealership and based upon where I live now, use another for service. Both are terrific. I have had an EXCELLENT experience with my 2012 Can-Am Spyer RT-S SM5 and the local dealer network.
You are in San Antonio and I am in Ohio. That should be far enough away that I will never have to visit your dealer.
