LETTER TO CUSTOMER SERVICE

[namknight]

I fired off a letter to BRP customer service yesterday. In Feb I took part in a phone survey and was told I would receive 1 more year of warranty With road side service, with notification in aprox 2 weeks.
Well its been a few more weeks than that. So I just asked them what the deal is.
I will keep you posted if I ever get an answer.

 

[Coolbreeze]

Survey

Yeah, I had the same problem. I was promised a $500.00 certificate for BRP parts, accessories or clothing. After not hearing from them for a month I sent an E-Mail to Carlo. The next day I received a call from a young lady in Canada and received the letter for purchase within a week. Ordered new brake pads, winter gloves, filters and two r/c Spyders for the grandkids. Hang in there, I'm sure Carlo will straighten it out for you and when he does we both owe him a beer.

 

[bruiser]

I received my notification of extended warranty about three weeks after the phone call. They told me it would be about six weeks.