While I was at Spyderfest, and what a blast by the way, I was talking to a person I will call Jay (not his real name because I'm not sure he screwed this up) up in Bolivar at their service desk. I asked whether I should ride down to Springfield to order a set of Elka shocks for my ST as I wanted to have them installed in Springfield as we were going to be in Branson area after Spyderfest. Not neccessary, said he, I can order them from here and set up the install in Springfield, no problem. I did and he did. In his defense, he called Springfield while I stood there and had a conversation with them and booked an install for May 24th, 10:30 AM in Springfield. It was made clear that we would be leaving the area on the 27th so it was a play or pass. Fast forward to last Tuesday the 22nd. I called Springfield to make sure the parts were in, and was told they were in but in Bolivar, not Springfield and that my service appointment was Bolivar at 10:30 on the 24th. The person I was talking to in Springfield couldn't possible get the shocks down there because all service time was booked for that week. So this AM (the 24th) I rode up to Bolivar (82 miles one way) to get them installed. When I arrived, Jay was at the service desk and so after I unloaded on him for the screw ups so far, he looked on his screen for the parts and GUESS WHAT??????? Someone had taken it upon themselves to SHIP THE SET OF SHOCKS TO OUR MAILING ADDRESS in South Dakota. I give up.
And before some of you tell me of the things I should have done, let me say, If I had thought they were that incompetent I would not have wanted to do business with them anyway.
And before some of you tell me of the things I should have done, let me say, If I had thought they were that incompetent I would not have wanted to do business with them anyway.
