To get to the point, the typing is choppy....
Spyder has now been at dealer for 4 weeks. Inside front right tire shows extreme, uneven wear. Followed Spyderlovers advice and suggested dealer look into possible ball joint, “a” arm issue. Service dept. replies that they don’t give any credibility to blogs or websites. Dealer states that BRP refused to okay any other involvement except to check alignment (which is okay). Dealer/BRP states I need to replace all three tires. If wear pattern continues, it is most likely my fault (driving) but BRP is not responsible to check any further into the issue. I called BRP and opened a complaint.
Saturday, went to pick up bike. Ah HAH, BRP is there with demo truck….asked to speak with BRP tech about several issues. BRP techs listened to tire story and said that the ball joint needs replacement. He suspected that it was bad from the beginning, and as I drive, hitting bumps in the road it moves the tire into and out of alignment. Someone (not from BRP) went to talk to Service Dept. BRP tech suggested that I call BRP and extend my complaint issue (done today). Went to pick up bike later (test drove the semi-auto) and the service dept. stressed that they would not be following up on my tire issue, it was again my problem, for which I now have to purchase 3 tires.
Drove my bike 2 miles, check engine light came on and I drove it back to the dealer’s service dept. I had taken my bike in 3+ times to complain about the bike stalling after an extended idle (long lights)…it did not happen often, but the frequencies were increasing. They never could duplicate the issue and finally the blessed bike computer chose that moment to notice that the O2 sensor worked intermittently.
I know that no one can help me with BRP issue; Service dept. states that local BRP rep has to okay repair and does not feel it is BRP issue but my driving issue. Doesn’t help that I have more miles on bike than any other Spyder brought in for service. My bike would have been their first experience of changing tires (for which I will deny them due to charging $400 installation for the 3 tires). BTW, I paid $279 for 3 tires.
Now for the best part: while questioning the BRP techs…they told me to consult with Spyderlovers.com about some modifications I was considering. Too bad they did not have a talk with the dealer’s service dept.
Hugs to all you who followed my thread and gave advice. Meanwhile....:gaah:
Spyder has now been at dealer for 4 weeks. Inside front right tire shows extreme, uneven wear. Followed Spyderlovers advice and suggested dealer look into possible ball joint, “a” arm issue. Service dept. replies that they don’t give any credibility to blogs or websites. Dealer states that BRP refused to okay any other involvement except to check alignment (which is okay). Dealer/BRP states I need to replace all three tires. If wear pattern continues, it is most likely my fault (driving) but BRP is not responsible to check any further into the issue. I called BRP and opened a complaint.
Saturday, went to pick up bike. Ah HAH, BRP is there with demo truck….asked to speak with BRP tech about several issues. BRP techs listened to tire story and said that the ball joint needs replacement. He suspected that it was bad from the beginning, and as I drive, hitting bumps in the road it moves the tire into and out of alignment. Someone (not from BRP) went to talk to Service Dept. BRP tech suggested that I call BRP and extend my complaint issue (done today). Went to pick up bike later (test drove the semi-auto) and the service dept. stressed that they would not be following up on my tire issue, it was again my problem, for which I now have to purchase 3 tires.
Drove my bike 2 miles, check engine light came on and I drove it back to the dealer’s service dept. I had taken my bike in 3+ times to complain about the bike stalling after an extended idle (long lights)…it did not happen often, but the frequencies were increasing. They never could duplicate the issue and finally the blessed bike computer chose that moment to notice that the O2 sensor worked intermittently.
I know that no one can help me with BRP issue; Service dept. states that local BRP rep has to okay repair and does not feel it is BRP issue but my driving issue. Doesn’t help that I have more miles on bike than any other Spyder brought in for service. My bike would have been their first experience of changing tires (for which I will deny them due to charging $400 installation for the 3 tires). BTW, I paid $279 for 3 tires.
Now for the best part: while questioning the BRP techs…they told me to consult with Spyderlovers.com about some modifications I was considering. Too bad they did not have a talk with the dealer’s service dept.
Hugs to all you who followed my thread and gave advice. Meanwhile....:gaah:
ealers!!!!
