Kewlmetal, anyone home??????

[Kariblay]

I have also had difficulties in the communications arena with Kewlmetal, but when I have gotten through, have been pleased with the person on the other end.

Not perfect, but better service/communications than Spyder's Nest.

 

[Firefly]

I do apoligise for any difficulties getting through. We are a famliy run operation, we are not a large company with a room full of order takers. As such, we handle each and every customer on a personal level and we only have so many employees. We are launching a new website soon with on-line ordering which will help. I admit that leaving a phone message is not the best way to get through. My staff is handling quite alot every day and they often times just can't get to all the phone messages. Please just be persistient and call back till you talk to someone, if they don't answer, they are just helping someone else at the moment. I know once you talk with them you will be well taken care of! The email has been very unreliable, people claim to have emailed and we have never seen the emails. We have our spam filters turned down to the lowest settings and I have no clue as to what is happening with these emails. We will be changing ISP's soon and perhaps that will help.

My phone number is 623-298-7835, you can call me directly any time if you are having any issues. You can leave a voice mail on my line and I WILL return Every call and usually within 20 minutes if I am in the office.

Matt

Just a thought, but any business that relies on the internet to a great degree should have two ISP's, a main one and a backup. That's what I've seen - that way they don't have to be stuck being Amish. Also, many commercial T1 packages that have phone & Internet come with a guarantee. One popular ISP around me has a guaranteed 2 hour on site response time for commercial customers, and in the meantime they can easily forward calls to any cell phone number.