just venting...day from hell at a dealership

[Gwolf]

I don't agree. You should not need to bribe the dealership to perform work which is their obligation to begin with.

Slow work, sloppy work, work that is sub-standard will be hard for the dealership to overcome and eventually it will affect their business.

They are in the service business. If people get poor service, they should not need to bribe the workers with treats.

 

[Peteoz]

I don't agree. You should not need to bribe the dealership to perform work which is their obligation to begin with.

Slow work, sloppy work, work that is sub-standard will be hard for the dealership to overcome and eventually it will affect their business.

They are in the service business. If people get poor service, they should not need to bribe the workers with treats.

Bribe? Seriously? If I thought I had to bribe my dealer to stop them doing sloppy work, I would be going to a new dealer. We must have a different outlook on life, GWolf. I have never had slow, sloppy or sub standard work from my dealer, so your point is moot. What it does mean is that they will go that little bit further for me. If I need something minor done, they will do it automatically. If there are 3 bikes ready for collection at the one time, my name will be called out first. It is called mutual respect.

Pete

 

[ARtraveler]

Just keep it civil. So far, no problem.

 

[Peteoz]

Just keep it civil. So far, no problem.

I’m confused, ARtraveller. If you are referring to the two posts directly above, what is even close to being uncivil to solicit your reply ?

Pete

 

[2dogs]

I don't agree. You should not need to bribe the dealership to perform work which is their obligation to begin with.

Slow work, sloppy work, work that is sub-standard will be hard for the dealership to overcome and eventually it will affect their business.

They are in the service business. If people get poor service, they should not need to bribe the workers with treats.

I don't recall getting poor service. On a couple of occasions I had to return to have something adjusted over again or defective part replaced but it's always been done without great issue. My worst experience was with BRP's refusal to do warrantee work on my compressor system and the smart a$$ kid assistant service manager wouldn't go to bat for me with BRP. My nominal offerings to the service workers has always been returned in kind. It's like tipping a waitress because the cleanup or go-for guys don't get tips.