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It's Becoming Clear To Me...

Given the number of very odd and complex issues with the Spyder, BRP has created an unsupportable monster. Obviously, the self-diagnostic systems in place are not capable of complete diagnosis - sometimes in the most mundane of circumstances.

So far my RTL has run flawlessly (2500 miles) but it is hardly broken in and I am beginning to fear taking it far, far away from home and having one of these "star wars" type issues. It isn't practical or possible that a small dealer in Jasper Junction could be expected to have the expertise to diagnose and/or repair some of these issues which, unfortunately, can leave the riders stranded. Out here in the western desert (where the riding is good) there are lots of miles between towns but only the largest cities have powersports dealers servicing Spyders,

I bought the RTL so the wifey could drive it and she has and loves it. She takes her driving test this weekend and I am sure, as soon as the pizza oven type temps go away, she will want to go touring. I am a bit worried about reliability though.
I bought a '14 RTL in November of 14. It was a 60th birthday/retirement present. As far as reliability, I would ride it anywhere. I rode mine almost 19k in two years. My only real issue was the tires. If you have someone who is willing to put car tires on, don't worry about it. Ride to your hearts content. My wife is just very anal about being close to help.
 
If you owned a Victory or an Indian motorcycle, you would be in the same predicament.

As I said before, I understand both sides of this discussion.

But I have never owned either an Indian or Victory (or a Harley) and for the very same reasons I outlined before.

A trip interrupted by a machine failure, whether or not you are "rescued" by AAA, is a trip ruined.
 
As I said before, I understand both sides of this discussion.

But I have never owned either an Indian or Victory (or a Harley) and for the very same reasons I outlined before.

A trip interrupted by a machine failure, whether or not you are "rescued" by AAA, is a trip ruined.

It looks like you have answered your own question. :bowdown::bowdown: :bowdown:
 
Well I'm getting ready to embark on a month long trip out west which should cover over 7500 miles. Leaving on July 1 and traveling through Oklahoma, Texas, Colorado, New Mexico, Arizona, Utah, Nevada, California, Oregon, Washington, Idaho, Montana, Wyoming, North & South Dakota, Nebraska & Kansas. Am I worried? Sure I am. ....
Ex-Rocket, I think you're worried because you're skipping Minnesota on that trip, Iowa probably thinks the same. C'mon by let us know...
Rincon, I've only owned my '13 RTL since last October, over 4k miles since then (including 4+ months of winter storage_) and I'm still working full time.... Friday another Spyder rider and I are heading out to do 1800 miles this weekend taking the scenic route to try the Smackdab Run (Summer Solstice run, plus there and back again) and I'll have my AMA card (Roadside assistance included) and a spare gallon of gas for the long stretches in the Dakota's on 281.
More worried about the driver than the Spyder...<G>
 
Wish I could say the same. I currently have a 2016 RT Limited, with only 2299 miles on it as it sits in the shop. The current problem is a bad starting motor. Had the problem on May 28th on a ride, had it transported to dealer to be fixed. Currently still in shop waiting for parts to arrive from BRP according to the dealer. Contacted BRP's complaint line. They got back with me yesterday after talking with the dealer and said my Spyder is scheduled for repair on next Wednesday the 28th if all the parts come in. If and I say if it's repaired then that will be 30 days in the shop for repair. BRP rep said their was nothing they could do about the dealership because it is privately owned and operated.

Now, back up to last fall after getting my new Spyder, had the electric parking brake lock up and would not release. All I can say about that issue is the same problems. Parts took 2 and a half weeks to come for repair. Spyder was down and in the shop for 26 days for that issue.

All I can say is I'm not impressed with BRP's customer support or their part support for their product. Two to Three weeks to get a part is not acceptable service or customer support from BRP. As far as dealers, haven't seen a single one that impresses me so far, it's like their only interested in selling speed bikes and don't care about the Spyders or their service. I will say that some people have seem to find a good dealer in their area and I say good for them. Around my area I think I'm SOL when it comes to the dealer network.

Sorry for the rant, but I'm don't seem to be having as my luck with my Spyder as the rest of you I guess.

FYI, I'm have a 69 Camaro Z28 and I can walk into just about any auto parts store, order a part and have it delivered to my home in 2 days, and that's a vehicle that's over 50 years old !!!

First Timer,

We are sorry to read that your Spyder and customer support did not meet your expectations. If you'd like, send us your VIN, name and contact of your service dealer with a full description of what happened and we will be happy to make a follow up for you.

Thanks,

Sandra - BRPcare
 
As I said before, I understand both sides of this discussion.

But I have never owned either an Indian or Victory (or a Harley) and for the very same reasons I outlined before.

A trip interrupted by a machine failure, whether or not you are "rescued" by AAA, is a trip ruined.

I think you'll risk machine failure any time you use a machine. It's just part of modern living.:lecturef_smilie:
 
I think you'll risk machine failure any time you use a machine. It's just part of modern living.:lecturef_smilie:

True. There are no guarantees but some machines are definitely more reliable than others.

In my old Goldwing group we had two Harleys. The rule was the last Wing to show up at the meeting point had to tow the peach basket. Why a peach basket you ask? To catch the falling Harley parts of course. :2thumbs:
 
Curb your fear

Given the number of very odd and complex issues with the Spyder, BRP has created an unsupportable monster. Obviously, the self-diagnostic systems in place are not capable of complete diagnosis - sometimes in the most mundane of circumstances.

So far my RTL has run flawlessly (2500 miles) but it is hardly broken in and I am beginning to fear taking it far, far away from home and having one of these "star wars" type issues. It isn't practical or possible that a small dealer in Jasper Junction could be expected to have the expertise to diagnose and/or repair some of these issues which, unfortunately, can leave the riders stranded. Out here in the western desert (where the riding is good) there are lots of miles between towns but only the largest cities have powersports dealers servicing Spyders,

I bought the RTL so the wifey could drive it and she has and loves it. She takes her driving test this weekend and I am sure, as soon as the pizza oven type temps go away, she will want to go touring. I am a bit worried about reliability though.

I too was paralyzed by the fear of a complicated problem with the "Big Dawg" (the name I gave my 2014 RTL) so I limited the distance of my rides. While I enjoyed riding around short to medium distance rides with other Spyder riders, something was missing. So, I gathered my courage and set out on a solo ride from San Jose California to San Diego. The trip was almost 1000 miles round trip. I rode down, spent a week with family (which included Father's Day) and returned on Monday after Father's Day. The Big Dawg simply performed well. Despite record breaking heat in California, the spyder, and I, made it just find. I think I was far more beat than the spyder after the trip. My advice, go for it.
 
I too was paralyzed by the fear of a complicated problem with the "Big Dawg" (the name I gave my 2014 RTL) so I limited the distance of my rides.

One more time......

I am not "paralyzed" by the fear of something going wrong. I have been riding bikes for over 50 years and have travelled across the USA many times (and most times on rural two lane roads with services few and far between). I am though concerned about the reliability of the Spyder as far as my wife taking long trips. That's what the OP was about.

Can we all put this thread to bed please?
 
Thread to Bed

A trip interrupted by a machine failure, whether or not you are "rescued" by AAA, is a trip ruined.

Not quite ready to "put this thread to bed" (as you requested). I realize you are concerned about your wife getting stranded, alone, in the middle of nowhere. However, instead of looking at that as doom and gloom ... look at it as a new adventure. You see, I disagree that having to be "rescued" ruins a trip. It simply changes the dynamic of the trip, and possibly the route / stops taken ... but it certainly does not ruin it. Who knows, she might break down just minutes from one of our "Spyders to the Rescue" members ..... or the "SpyderCodes" app on her phone could tell her enough to get moving again on her own. You just never know .... I do most of my riding with hubby (him on his Indian and me on the Spyder); neither one of us would hesitate to take either machine a long distance alone. It's just that we prefer to ride together.

How does your wife feel? Is she as worried, or simply aware and willing to be prepared to "handle it?"

Hope you involve your wife in whatever decision you make. If she wants to make the Spyder "her" ride, maybe that frees you to get something for yourself and then the two of you can ride together (I know, finances may not permit that ... just a thought).

Good luck to you, and to your wife .... try not to let fear guide you. Rather, use it to keep you and wife vigilant as you ride.

All the best .... Ann
 
Since this is still live...

Please remember that sites like these usually speak bad vs. good on about a 10/1 ratio. Those with good tales are usually out riding, except for a few of us. :roflblack::roflblack:

Many have posted about not worrying to much about it. Many have posted success stories (and I am one of them). I drive in a state where it is as remote as it gets. No dealers to pull into for a quick fix. One dealer, and he is five miles from my starting place. The next dealer is 1500 miles away in the Yukon, or in Seattle.

I still drive em, and I like em. Not ready to sell them off yet.
 
1-1000

keep in mind, for every 1 negative posting, there are 1000 that do not post the fact that they never have a problem...
i'd say the numbers are on your side.... if you never do it, you'll never know...
ride it like you stole it....
Dan P
SPYD3R
 
Well I'm getting ready to embark on a month long trip out west which should cover over 7500 miles. Leaving on July 1 and traveling through Oklahoma, Texas, Colorado, New Mexico, Arizona, Utah, Nevada, California, Oregon, Washington, Idaho, Montana, Wyoming, North & South Dakota, Nebraska & Kansas. Am I worried? Sure I am. Am I still going? Hell yes. I have a little over 12000 trouble free miles so far on my 2015 RTS and enjoyed every mile. Enjoy life and get out and ride. When **** happens deal with it.

Your map shows Mississippi, Arkansas and Texas. How could you have missed Louisiana?
 
Question as to if the dealer was the HD Dealership that I purchased the Spyder from. No, he's in Cedar Rapids, Iowa. He is a HD and BRP dealer, very good dealership, just over 300 miles away to try and get any service done. Did contact BRP and gave them the dealership name and information about my Spyder and what's been going on with it. They did contact the dealer, all the parts where not in yet and BRP told me they had it scheduled to be fixed on Wednesday past after all the parts can in. BRP told me there was nothing they could do about the dealerships service because they are privately owned and operated.
Picked the Spyder up yesterday, seems to be in working order again, but now the right rear side compartment latch will not operate or open the compartment, so here I go again.:mad:
 
Well, the wife and I rode out to diner last night on the Spyder. Guess what now...:mad:...the parking brake hung up again and wouldn't release. After about 20 minutes of playing around with different things it finally released. This was the same issue that was fixed last fall before the winter. Got the Spyder back home in the garage and parked IT. Leaving for a 2 week vacation, so maybe that will give me time to cool down before going back into the dealer. Going to call them some tine next week to set a appointment for when we return. Hopefully, he will order the part for the brake that way it will be here when I take it in, we'll see. But, they will still have to look at the latch for the side compartment to see what it needs to be fixed. more than likely, I would guess another 2 weeks to get parts in again.

All I can say is, NOT impressed with the Spyder. The wife and I love the ride and handling of the trike, but I'm not sure if I want to keep putting up with these issues, the dealership problems and their network if we would travel anywhere (not sure if I would chance that) or the time it takes to receive the parts from BRP to fix their product.:banghead:

I'm really thinking about selling the Spyder after these last problems are fixed before any other issues.:mad:

Sorry guys, just don't think I want to hassle anymore.
 
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