Is this normal?

[ARtraveler]

Well this morning I took a short video with my camera of the bike starting up and some blue smoke upon start up. The bike hasn't been started since last weekend. I then rode to my dealership which is probably about 40 miles away. Talked to the service manager about the blue smoke concern and also mentioned about the flopping gas gauge. I offered to show him the video of my bike starting up but he didn't want to see it. What he did say though was to email the video showing the blue smoke on start up and to also video the gas gauge flopping to him. He said he would then contract BRP and get a case #. Does this all sound to be the correct procedure in getting a case # from BRP? Or is he just trying to blow this off or what? Or should I be looking for another dealership? I'm going to send the video of both items to him and see if I get a case # or not, and see if he even gets in contact with me. Time will tell what the outcome will be. Just need some reassurance if this is correct procedure or not. Thanks

The procedure sounds right. Work through dealer, dealer works through BRP to solve it. If you do not get good results, then you contact BRP. I am surprised that the dealer does not appear to want to look at and work on the :spyder2: to try to determine what the heck is going on. :bbq::bbq:

 

[Bob Denman]

He gave you the correct info for this... BRP is called, and they assign the case #...
The video was a GREAT idea! :thumbup:
Then the fun of sorting out what happened, how it happened, and who's going to pay for it starts! :shocked: :gaah:

 

[lookerjdc]

after 9000 miles I dont think I ever turned around to look at what was coming out of the pipe (if anything) when I was starting up the bike so............:doorag:

 

[lookerjdc]

Well this morning I took a short video with my camera of the bike starting up and some blue smoke upon start up. The bike hasn't been started since last weekend. I then rode to my dealership which is probably about 40 miles away. Talked to the service manager about the blue smoke concern and also mentioned about the flopping gas gauge. I offered to show him the video of my bike starting up but he didn't want to see it. What he did say though was to email the video showing the blue smoke on start up and to also video the gas gauge flopping to him. He said he would then contract BRP and get a case #. Does this all sound to be the correct procedure in getting a case # from BRP? Or is he just trying to blow this off or what? Or should I be looking for another dealership? I'm going to send the video of both items to him and see if I get a case # or not, and see if he even gets in contact with me. Time will tell what the outcome will be. Just need some reassurance if this is correct procedure or not. Thanks

as to the bouncing gas gauge..... there was a notice sent out by BRP late last year or early this year and the dealer should replace the existing gauge with a NEW gauge for NO CHARGE

 

[Ex-Rocket]

UPDATE

Well today the dealership called me regarding the 2 videos that I made. One was of the blue smoke coming out the exhaust pipe when I started it and the other was a video of the bouncing gas gauge. They said they would order a new gauge and call me when it comes in. Covered under warranty. As far as the blue smoke goes , this is what the dealership told me that BRP said about the situation. My bike only has 2100 miles and BRP said that the piston rings hasn't sealed the cylinder walls as yet. Does that sounds correct? Well at least they have my complaint on file so we will see what the final outcome of this will be. Just how long does it take the piston rings to smooth out the cylinder walls, mileage wise? I would of figured that 2100 miles would of been enough miles to smooth out the walls but I'm not that smart to figure that out. Let me know if this all sounds correct to everybody.

 

[NancysToy]

Aside from the fact that if the rings haven't seated by now, they never will...in my experience smoke during operation indicated worn, broken, or unsealed rings. Smoke on startup indicates bad valve guides or seals. JMHO

 

[AZCowboy]

BRP is blowing smoke

Well this morning I took a short video with my camera of the bike starting up and some blue smoke upon start up. The bike hasn't been started since last weekend. I then rode to my dealership which is probably about 40 miles away. Talked to the service manager about the blue smoke concern and also mentioned about the flopping gas gauge. I offered to show him the video of my bike starting up but he didn't want to see it. What he did say though was to email the video showing the blue smoke on start up and to also video the gas gauge flopping to him. He said he would then contract BRP and get a case #. Does this all sound to be the correct procedure in getting a case # from BRP? Or is he just trying to blow this off or what? Or should I be looking for another dealership? I'm going to send the video of both items to him and see if I get a case # or not, and see if he even gets in contact with me. Time will tell what the outcome will be. Just need some reassurance if this is correct procedure or not. Thanks

BRP is blowing smoke. I have a 2012 RT Ltd and had all kinds of problems so much the dealer sent me to BRP since BRP wouldn't respond to them. I have sent 5 letters to high ups at the main office and no response from them. They had a women tech call me once and she just blew me off. Another person had problems with a can-am dirt bike and they stalled till the warranty was over so good luck. :f_spider: RJ

 

[widowmaker2011]

When you're trying to make a point on a forum, at least be creative enough so that we can see through the BS. The last Can Am dirt bikes that were sold in the United States were sold in 19 78 give or take take one year. That must be one heck of a warranty your buddy had on that dirt bike

Sent from my SCH-I605 using Tapatalk 2

 

[TexGEOas]

...Should I be concerned or is this just normal burn off of oil after sitting for a week or more? Thanks for all reply's.

When you take it in to the dealer... make sure your complaint about the smoke is WRITTEN on the job ticket and not just handled verbally. You may need a good paper trail by the time you get a handle on this.

TexGEOas
Argyle, TX:ani29:

 

[Ex-Rocket]

Another thing that I forgot to mention what the service manager said was: If you want to bring your bike in and have us check it out that its not covered under warranty and that I would have to pay for this work. Does this sound like the dealership is willing to spend some of their out of pocket money to help keep me a happy customer? It sure doesn't to me. I know probably service has their own P & L statement and has to make money but heck this is a new bike and they have a customer that is having some doubts about the engine. Your thoughts?

 

[Jeriatric]

Ride it and enjoy it.

When you take it in to the dealer... make sure your complaint about the smoke is WRITTEN on the job ticket and not just handled verbally. You may need a good paper trail by the time you get a handle on this.


:agree: ........... keep good records and ride it until it clears up, or, gives up.



TexGEOas
Argyle, TX:ani29:

Another thing that I forgot to mention what the service manager said was: If you want to bring your bike in and have us check it out that its not covered under warranty and that I would have to pay for this work. Does this sound like the dealership is willing to spend some of their out of pocket money to help keep me a happy customer? It sure doesn't to me. I know probably service has their own P & L statement and has to make money but heck this is a new bike and they have a customer that is having some doubts about the engine. Your thoughts?

:doorag:

 

[Highwayman2013]

:agree: Put some miles on it and enjoy. Make sure you check the oil after every ride when the engine is hot. Enjoy!

 

[NancysToy]

Another thing that I forgot to mention what the service manager said was: If you want to bring your bike in and have us check it out that its not covered under warranty and that I would have to pay for this work. Does this sound like the dealership is willing to spend some of their out of pocket money to help keep me a happy customer? It sure doesn't to me. I know probably service has their own P & L statement and has to make money but heck this is a new bike and they have a customer that is having some doubts about the engine. Your thoughts?

My thoughts...make the trip to Pitbull or Cowtown. nojoke

 

[Knarfoh]

I recently purchased a 2012 RT-S new from a dealer back in March. My question to all Rt owners, is it normal after the bike maybe sits a week or more when I start the bike there is some blue smoke, probably oil burning, coming out the exhaust pipe.

I have the 2012 RT-S SM5 and no blue smoke EVER.

and the other was a video of the bouncing gas gauge. They said they would order a new gauge and call me when it comes in.

The fuel gauge on my Spyder flopped around some when I got my Spyder to some degree. I have seen other posts commenting on this phenomenon. Most people suggest this is normal.

I installed my own GPS (TomTom Rider 2, recently replaced with a TomTom Rider 5) and someone on this forum suggested using the fuel gauge wiring as a switched power supply for my TomTom Rider. I thought that was a good idea and connected the wires from the GPS base to my fuel gauge wiring. I must have used the wrong size scotchlok connectors, because the flopping around became more pronounced at times, but I did not think a lot about it. When I went to swap out my Rider 2 with my new Rider 5, I saw where I had practically severed the wiring with the scotchlok connector. I now attribute the pronounced flopping with the poor connectivity caused by my mistake. I used a soldered connection when I installed my TomTom Rider 5 and the flopping is still there but no where like it was before. I also used shrink tubing to cover the solder point.

I assume you have checked to make sure the fuel gauge wiring is not loose? Or that you have not done something similar to me?

 

[Bob Denman]

My thoughts...make the trip to Pitbull or Cowtown. nojoke

:agree::2thumbs:

 

[Knarfoh]

When you're trying to make a point on a forum, at least be creative enough so that we can't see through the BS. The last Can Am dirt bikes that were sold in the United States were sold in 1978 give or take take one year. That must be one heck of a warranty your buddy had on that dirt bike.

So true! People can make a point without including "facts" that are simply not possible; factually incorrect; or have no redeeming value today.

When BRP deserves to be criticized --- criticize away. But don't murk of the waters with statements about a warranty problem that couldn't have happened recently.

And if it did happen (nearly 35 years ago) what validity does that have today? That would be like criticizing GM for making the Chevrolet Vega or Ford for making the Pinto as if those cars were still on the market. LOL. Companies do grow and improve processes and manufacturing over time.