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IS THE DEALER RESPONSIBLE FOR REPAIR?

crw8781

crw8781

New member
​The dealer was doing service on my 2010 RT. I do not have any factory warranty left. The mechanic was changing my coolant in the radiator and when he tried to remove drain plug he said it just fell of:duh: I would think that a Can Am mechanic would know about this problem. Anyway, do you think the dealer is responsible for the repair of the radiator?
 
No, its a defect that occurred after the warranty expired. If it had failed during the warranty BRP would have replaced it. You can ask the dealer to give you a hand with it. Would not be appropriate for him make a profit in the failure.

The mechanic did nothing wrong (so it sounds) and was servicing the coolant in accordance with BRP published procedures.
 
This has been mentioned several times. Search "drain plug". I would show this to the service manager and politely intimate that his men should have known this and drained the hose. Then negotiate.
Roger
 
IS THE DEALER RESPONSIBLE FOR THE REPAIR

jcthorne said:
No, its a defect that occurred after the warranty expired. If it had failed during the warranty BRP would have replaced it. You can ask the dealer to give you a hand with it. Would not be appropriate for him make a profit in the failure.

The mechanic did nothing wrong (so it sounds) and was servicing the coolant in accordance with BRP published procedures.
Click to expand...

I would think if I was a Can Am mechanic I would give the customer a warning about the plug before he remove it saying It might be a add cost if he has problem with it.
 
The drain plug has been a known problem for years. :chat: The safest way to drain the radiator is to remove the hose. Dealer should stand the cost of repair IMHO
 
Dealer broke it, dealer pays for it. Doesn't matter if BRP procedures were being followed or not or if the Spyder was still under warranty or not...IMHO.
 
think

i would think that being it is a known issue the dealer should of known about it, that being said the dealer should fix the problem or at least offer half payment for replacing the radiator and labor
 
I understand you wanting the dealer to step up. Taken from a different vantage point, if the radiator failed because the drain plug could not be removed from the welded bung, rather than spend the 300, have you considered the possibility to have a company that specializes in motorcycle radiator repair get you back on the road for far less money with a better end product.

I would check with these guys, this may be something they already deal with. As for the labor, shipping and so forth, that is something you might need to work with the dealer on.

http://www.motorcycleradiators.com/

Besides the repair, you might inquire about the possibility that they offer a better performing radiator in their Supercool series.

It seems most of their new radiator are $150, if they can fit a Can AM, that you will need to check on.

PK
 
Last edited:
cuznjohn said:
i would think that being it is a known issue the dealer should of known about it, that being said the dealer should fix the problem or at least offer half payment for replacing the radiator and labor
Click to expand...

I agree...meet somewhere in the middle...
 
Dealer-100% Responsible

SpyRyd said:
Dealer broke it, dealer pays for it. Doesn't matter if BRP procedures were being followed or not or if the Spyder was still under warranty or not...IMHO.
Click to expand...

:agree: Regardless of whether it was a recallable item or not, the Dealer should be on the hook for this one. Let me explain...when the part was broken, what did the dealer's service department do? Chances are, they searched through past service bulletins and found the one about the drain valve. Determining the valve was defective and the customer never brought it in for that particular repair, the dealer deduced he (service department) was not responsible for the damage. WRONG! Damages DONE during repair/service work is totally different from damages FOUND/DISCOVERED during repair or service work. Any lawyers online????
 
Interesting points of view. SB or not, it needs to be repaired in some way.

On the opinions here, via another possible situation where is the line drawn for who pays. If a technician were changing spark plugs, used a calibrated torque wrench and followed the approved data to install the new spark plugs but it stripped during install since it could not meet minimum torque, then what.

Maybe having been a tech on much more expensive stuff I don't see it the same as many of you. The best recourse is to keep a happy customer, but not necessarily having the shop pick up the entire expense. If there is fault on the vehicle owner for not complying with a SB, that is now beyond calender limits, then there is partial fault on the owner of the vehicle.

Not every technician or service writer is evil and irresponsible with visions of just profit and covering their butts. Yes there are some people I would not let work on my lawnmower. Then again, even the best mechanics have things go wrong that are beyond their control.

Seems if removing the hose is the preferred method to drain, then yes, the tech maybe should have known that or possibly, the manual should be rewritten to explain an alternate method.

PK
 
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...Very few things just, "FALL OFF" of any bike... :gaah:
The mechanic isn't quite telling the entire story; but the bike is also beyond warranty...
You buy the part; they supply some free labor... that's about where it might fall!
(Sorry!)
 
SpyRyd said:
Dealer broke it, dealer pays for it. Doesn't matter if BRP procedures were being followed or not or if the Spyder was still under warranty or not...IMHO.
Click to expand...

:agree: . . . it didn't "just fall off" . . . and, had the mechanic been aware of the propensity for that part to fail, which he should have been, he should have taken precautions . . . this is on the dealer.
 
When you put it that way...

Bob Denman said:
...Very few things just, "FALL OFF" of any bike... :gaah:
The mechanic isn't quite telling the entire story; but the bike is also beyond warranty...
You buy the part; they supply some free labor... that's about where it might fall!
(Sorry!)
Click to expand...

:agree: Having time to think about my last post, I kinda' agree with Bob moreso than my original rant. As long as both parties agreed to a "no-fault" decision, this solution would be very amicable. That's just my other 2 cents.
 
IS THE DEALER RESPONSIBLE FOR THE REPAIR?

Do anyone know if there is a service bulletin out for the radiator plug issue?
 
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