Is Lamonster Garage still trading??

[Tazzel]

Yep I have notice Lamonster Company is not great at getting back to you when sending emails. I had an issue with the Lamonster Air Pak that I purchase. It took quite awhile for them to email me back.

 

[Tazzel]

[SUB]I'm sorry if we didn't get back to you in a timely manner. Lamonster Garage is two guys, me and Jacob. We were working 17 to 19 hour days last week to try and keep everyone happy. As a result our emails, private messages, phone calls and voice mails suffered. I'm not sure what the answer is other than put out the fires that we can and get back to the rest when we can. We should be pretty much caught up today. Right now we're taking phone orders and shipping about a 100 packages a day. Yesterday I did two laser alignments, one full LED install on a RT and one Spydercuff and power plate install. Then I went to the hospital pick up my wife with a broken foot from trying not to step on her dog. When we got home I spent the next hour cleaning up after the dog that got the squirts. The last couple of weeks have not normal and we hope to do better in the future. I will say phone calls are way better than emails for us. The shop number is 417-313-2245 [/SUB]

Maybe hire another staff member?

Your doing great Lamonster you have found a nitch for hungry customers, don't let your customers suffer from your success!!

 

[Pirate looks at --]

Guess What

There is this new device called the "Telephone". It's actually amazing, you just have to punch some numbers on a key board, and believe it or not, people are actually assigned a unique set of numbers so that if you punch the numbers in the correct sequence, you can actually talk to people even if they are not within earshot. Now hear is the amazing thing, they even have these devises that are what they call MOBILE, so that even when you are not at home, you can punch away at a mobile keyboard, and call people.

If yiu you rely on email as the only form of communication, you will be unhappy! I have had to call to ask questions of the Folks at Lamonster Garrage and they always answer!

Give em a brake!

 

[Tazzel]

There is this new device called the "Telephone". It's actually amazing, you just have to punch some numbers on a key board, and believe it or not, people are actually assigned a unique set of numbers so that if you punch the numbers in the correct sequence, you can actually talk to people even if they are not within earshot. Now hear is the amazing thing, they even have these devises that are what they call MOBILE, so that even when you are not at home, you can punch away at a mobile keyboard, and call people.

If yiu you rely on email as the only form of communication, you will be unhappy! I have had to call to ask questions of the Folks at Lamonster Garrage and they always answer!

Give em a brake!

What I say to this is: don't set something up a form of communication (customer contact method) , if you are not willing to support it. Email, phone, fax or whatever.

 

[nslowmotion]

Lamont

I dont think that Lamont, Jacob and Joan were that busy during Spyderfest. All 3 times I went by there, they were swinging in their hammocks they had set up in the shop.:banghead:

 

[Bob Denman]

What I say to this is: don't set something up a form of communication (customer contact method) , if you are not willing to support it. Email, phone, fax or whatever.

Is this how you treat the entire World?

 

[SpyderAnn01]

How long do I need to be patient? Its been 19 days since I emailed Lamonster Garage about some parts I want to buy but heard nothing back. Guess they don't want the business so I'll have to look elsewhere to spend my money.

He did post on Facebook that he was closing at noon today so he likely won't be contacting you today. He has said before that phone calls work best for them but that's not great for you being in the UK.

 

[Tazzel]

View attachment 147952

Is this how you treat the entire World?

Would this be how you would treat your customers? not responding to business emails or voice mails? I am not specifically talking about Lamonster but business in general. Yes I do find it irritating when "companies" do not respond to emails and to voice mails. We are living in 2017 and just like answering services, you can setup email auto replies that you are away. In my case I could not get the Lamoster airpak to work. What If I had been on the road when this happened and no one answered the phone or email? Dark ages are over dude, we are in a mobile environment, like it or not.

 

[Danz28]

shipped next day

I just ordered the magic mirrors after normal closing hours around 6pm. I got shipped notification by noon the next day, can't ask for better service... Unless drones take over everything

 

[Bob Denman]

Would this be how you would treat your customers? not responding to business emails or voice mails? I am not specifically talking about Lamonster but business in general. Yes I do find it irritating when "companies" do not respond to emails and to voice mails. We are living in 2017 and just like answering services, you can setup email auto replies that you are away. In my case I could not get the Lamoster airpak to work. What If I had been on the road when this happened and no one answered the phone or email? Dark ages are over dude, we are in a mobile environment, like it or not.

...And in your World: no perceived slight should ever be tolerated? :dontknow:



At best: we live in an imperfect World...

 

[ARtraveler]

My one time dealing with them was good. Ordered the "new" at that time, 1330 x 3 patch. Got it in two days. And...I am in Alaska. :thumbup:

 

[Lamonster]

Would this be how you would treat your customers? not responding to business emails or voice mails? I am not specifically talking about Lamonster but business in general. Yes I do find it irritating when "companies" do not respond to emails and to voice mails. We are living in 2017 and just like answering services, you can setup email auto replies that you are away. In my case I could not get the Lamoster airpak to work. What If I had been on the road when this happened and no one answered the phone or email? Dark ages are over dude, we are in a mobile environment, like it or not.

Give me your order number and we'll have a new one sent out to you Monday. You can use the PM feature here if you like seeing nothing else is working for you. I'll personalty make sure it's taken care of. Thanks

 

[BitSlayer]

Great service Lamont! You cannot please everyone, but you sure are trying!!!!! :thumbup: :clap: :bowdown:

 

[2Paw]

My Gosh GIVE IT A REST. Every business has a glitch now and then especially a small business. A lot of people are very satisfied with the service they have gotten from Lamonster, so if your so dissatisfied take your business elsewhere. Most of the sponsors on this site are small businesses and I think they may all have had problems at one time or another. Overall they're a pretty good bunch to deal with, and Lamonster is one of the best.

 

[Blue Star]

What If I had been on the road when this happened and no one answered the phone or email? Dark ages are over dude, we are in a mobile environment, like it or not.

So why did you not use your mobile environment, and call him? I am not saying he is perfect, nor have I had all my email's answered also.

To date I have sent two emails, and only one reply. Did I get mad? Nope. I understand the situation. The first email was during SF, and his wife getting hurt.

The second he asked me to call him. I prefer to use email, and Lamont it seems prefers using the phone. Am I wrong for wanting to use email only, or is he wrong for wanting to use the phone only? Not for me to judge.

I understand his point, as a phone call is more personable, and to the point. With an email I don't have to worry about forgetting things expressed.

Did I get great customer service? Nope, but I still bought from his business since I like his products and prices.

Just my two cents.

 

[F3Spyderman]

There is this new device called the "Telephone". It's actually amazing, you just have to punch some numbers on a key board, and believe it or not, people are actually assigned a unique set of numbers so that if you punch the numbers in the correct sequence, you can actually talk to people even if they are not within earshot. Now hear is the amazing thing, they even have these devises that are what they call MOBILE, so that even when you are not at home, you can punch away at a mobile keyboard, and call people.

If yiu you rely on email as the only form of communication, you will be unhappy! I have had to call to ask questions of the Folks at Lamonster Garrage and they always answer!

Give em a brake!

Your sarcastic post is childish and unhelpful which I resent. You will be please to learn however, that the 'telephone' has in fact spread across the pond to the UK, and believe it or not we even have colour television, laptops and mobiles.

Since I happen to live in the UK I do not wish to spend my hard earned cash on high tariff 'phone calls to the States just to be connected to a time wasting answering system or answer machine. Besides I am profoundly deaf and have extreme difficulty using telephones, I don't suppose that even occurred to you. Lamonster's site gives their email as a method of contact so that is what I did.

 

[Buckeye Bleau]

I was a 15 year vendor for a business owner, who built his small enterprise from a one man shop to employing 35 people. He was successful and prided himself on being able to support about 25 families with their needs, while he only had a 6th grade education.

He once told me that, "Business would be such a pleasure to do with the exception of only two things, customers and employees!" :roflblack:

Joe

 

[irvin48]

my 2c'c worth. im old school and old. i want to deal with a real voice. you know you have been taken care of. jacob has always taken care of me. great people and service. if i have
something for sale i ask people to call. most dont. impersonal world we have made for ourselves.
not my kind of world.:banghead:--irv

 

[F3Spyderman]

if i have
something for sale i ask people to call. most dont. impersonal world we have made for ourselves.
not my kind of world.:banghead:--irv

But what about if they are deaf, do you just ignore them as if they don't count???

 

[2Paw]

But what about if they are deaf, do you just ignore them as if they don't count???

I answer the phone (among other things) for a small 2 man business, and have "spoken" to many deaf customers. Most have others call for them, but some have a machine they type on and the machine does the speaking, still others use some sort of service as an intermediary, so there are ways to do it. By far the most common is to have some one make the call for you. I see your issue as cost and I certainly can't fault that.

I have problems getting my own family to return emails sometimes, or getting them to call me, they would rather use text. I've told them "just think of the wear and tear on you fingers, you already have your phone in your hand. Wouldn't it be easier to call than to type in that whole message?" :banghead: