I believe that BRP and all of their dealers have the capability to share information regarding service and warranty issues within their own web based environment, much like we do here. I am suggesting that folks see their dealers so that maybe, just maybe, this issue will make its way into their discussions as well. The more information the better, as far as I'm concerned. Thanks for weighing in.
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Instrument/Gauge Lens Issue
- Thread starter MEP
- Start date
Thank you.
Shiznit98204
New member
Got a 2015 RT-S with the same issue. On all my gauges. Waiting on the dealer to get the instrument cluster lens in for replacement. Nice to know I am not alone on this issue.
Thanks. It doesn't solve the mystery but it is helpful to know when others have experienced the same issue.
Another quick update. I just had another new lens installed and had the chance to inspect both the old one and the new one off the bike. The dealer and I both saw excess coating material (hardened) around the perimeter of both the old and the brand new lenses, in sort of a dripping pattern. It is sure looking like that hardened overflow material degrades and becomes fluid when it is warmed by the engine heat, and then starts to run down inside the lens. My hunch is that once the new lens reaches the threshold temperature the issue is going to repeat itself. The old lens will be sent to BRP for inspection. I tried to take a picture of what we saw but I couldn't get it to show up because it's clear. Stay tuned, and please provide any additional information that you might have here.
Maybe. It has always happened to me while riding, however,and my bike is otherwise kept in the garage.
PaladinLV
New member
Sub Contractors - Simple Solution
Personally, I have never understood when a the Prime Manufacturer says, "we need to study the problem!"
Whether it be the DESS or lens situations the solutions are relatively simple.
Collect the data from the dealers; collect the faulty component.
Go to your supplier or subcontractor and let them know in simple terms that their QC has slipped, their product is not to spec and is unacceptable.
Get with the program or face CANCELLATION of ALL future orders and you not only have 90 days to comply, you will REIMBURSE us for all the FAILED components - PERIOD!
Maybe I spent too many years with Fortune 50s, but when a PRIME speaks the SUBS fall in line pretty fast.
AJ
Personally, I have never understood when a the Prime Manufacturer says, "we need to study the problem!"
Whether it be the DESS or lens situations the solutions are relatively simple.
Collect the data from the dealers; collect the faulty component.
Go to your supplier or subcontractor and let them know in simple terms that their QC has slipped, their product is not to spec and is unacceptable.
Get with the program or face CANCELLATION of ALL future orders and you not only have 90 days to comply, you will REIMBURSE us for all the FAILED components - PERIOD!
Maybe I spent too many years with Fortune 50s, but when a PRIME speaks the SUBS fall in line pretty fast.
AJ
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Believe me when I say that my frustration level with this issue has been pretty high, especially given what these machines cost and the repeated trips back and forth to my dealer. My dealer (Nielsen), however, has been great to work with on this issue. There was some earlier indication from BRP regarding their position on this issue moving forward that concerned me, but in light of some further clarification I am still in the 'give-BRP-the-benefit-of-the-doubt' mode. I have brought this and several other historical threads to the attention of BRP, and my dealer has communicated to BRP that the issue is a defective part and not the result or fault of anything that I might be doing. Accordingly, I'm hopeful that BRP will work towards a permanent solution for all of us with affected units.
I agree with you in principle. As a practical matter, however, I think it helps to have the issue looked at and documented by the dealer. Although it's helpful for folks to post here about having the problem, having dealer documentation corroborates what we are reporting and provides BRP with additional data.
Lens problem
[I have the exact same problem on my 2015 RT that I just got a month ago. The dealer here in Garner NC is new and he had no idea what it was.QUOTE=MEP;1045863]I am on my third instrument/gauge lens replacement due to some kind of substance that starts to run down behind the lens and causes an etching effect, and it has now happened again. The substance is not water or condensation, and seems to be some sort of an oily-like chemical coating. The bike is washed with a garden hose and Meguiars Gold Class soap, and I am careful to avoid the dash area altogether.
My dealer has promptly replaced the lens each time and now that it has happened a fourth time the issue has become a "case" with BRP. I am told that BRP is waiting for another picture of the most recently affected lens before making any recommendations. I have researched and read about this issue, or a similar issue, occurring here and there in the past with other Spyder owners. What I haven't read or heard about, however, is someone else having the same problem repeatedly. If anyone can shed any further light on this I'd appreciate it.[/QUOTE]
[I have the exact same problem on my 2015 RT that I just got a month ago. The dealer here in Garner NC is new and he had no idea what it was.QUOTE=MEP;1045863]I am on my third instrument/gauge lens replacement due to some kind of substance that starts to run down behind the lens and causes an etching effect, and it has now happened again. The substance is not water or condensation, and seems to be some sort of an oily-like chemical coating. The bike is washed with a garden hose and Meguiars Gold Class soap, and I am careful to avoid the dash area altogether.
My dealer has promptly replaced the lens each time and now that it has happened a fourth time the issue has become a "case" with BRP. I am told that BRP is waiting for another picture of the most recently affected lens before making any recommendations. I have researched and read about this issue, or a similar issue, occurring here and there in the past with other Spyder owners. What I haven't read or heard about, however, is someone else having the same problem repeatedly. If anyone can shed any further light on this I'd appreciate it.[/QUOTE]
opcorn:
I just spoke with the dealer technical service representative from BRP who has been handling my case up to this point. Although he was kind enough to call me, the news is mixed. I was told he consulted with someone else within the BRP organization and that they are confident that this issue is being caused by the anti fog chemical coating that is applied to the lens. According to the representative, the dripping is likely a reaction to temperature and humidity. He said that they are aware of this "downside" of the anti fog application but that without it the situation would be worse as the result of the condensation that would accumulate. The representative stated that they had the same problem with the visor on their snowmobile helmets, and that a "cleaning procedure" utilizing soapy water took care of it. Accordingly, BRP is recommending that my dealer install yet another new lens, after it has been cleaned as per BRP's recommendation. I was not able to get any additional details regarding this "cleaning procedure". They are also recommending that the seal around the instrument cluster be inspected, to make sure that it has not been compromised by the repetitive changing out of the lenses.
The BRP representative is "98 to 100%" confident that the "cleaning procedure" will take care of the problem. He allowed that there could still be some minor dripping, but said that as far as BRP is concerned it would be within acceptable limits. I asked if the anti fog coating was a BRP product or another company's, and I was told that it is a product of one of only a few companies who manufacture such coatings for the industry. When I asked, I was basically told that going to the manufacturing company with the problem was above this representative's pay grade.
Finally, I was told that BRP would not cover another replacement lens should the dripping happen again. The explanation is that since this "cleaning procedure" should take care of or significantly mitigate the problem, any future dripping that I might experience would be minimal and within acceptable limits as far as BRP is concerned. I was told, "it might not be perfect but we consider this downside (of the anti fog coating) to be acceptable". Well, you can imagine how that went over, considering the cost of these machines.
So, I will jump through the hoops one more time and then see what happens. Although I really hope that this representative is right in his belief that his recommendation will fix the problem, I am prepared for him not to be. If he's not, you can bet that I will be back in touch with BRP.
The BRP representative is "98 to 100%" confident that the "cleaning procedure" will take care of the problem. He allowed that there could still be some minor dripping, but said that as far as BRP is concerned it would be within acceptable limits. I asked if the anti fog coating was a BRP product or another company's, and I was told that it is a product of one of only a few companies who manufacture such coatings for the industry. When I asked, I was basically told that going to the manufacturing company with the problem was above this representative's pay grade.
Finally, I was told that BRP would not cover another replacement lens should the dripping happen again. The explanation is that since this "cleaning procedure" should take care of or significantly mitigate the problem, any future dripping that I might experience would be minimal and within acceptable limits as far as BRP is concerned. I was told, "it might not be perfect but we consider this downside (of the anti fog coating) to be acceptable". Well, you can imagine how that went over, considering the cost of these machines.
So, I will jump through the hoops one more time and then see what happens. Although I really hope that this representative is right in his belief that his recommendation will fix the problem, I am prepared for him not to be. If he's not, you can bet that I will be back in touch with BRP.
Jolvyc
New member
For a couple of reasons not related to my dealer, I was not able to get the new lens installed after the prescribed cleaning before Winter. I had it done in March and, in addition to the cleaning (that turns out to be with soapy water), my dealer put a little dielectric silicone around the perimeter of the lens. We're not sure if BRP had the vendor change the coating specifications or not but my dealer thought that the newest lens appeared to have less excess coating material around the edges than previous ones. In any event, it's too soon to know if the problem is going to reoccur. If it does, and BRP doesn't want to fix it under warranty, I will escalate the issue by climbing up their corporate ladder to try to get this corrected once and for all. Interestingly, I am told that they were seeing the same thing on some of BRP's snowmobiles. Please report back on your issue.
Jolvyc
New member
I talked to my dealer today and he is aware of this issue, he says he has cleaned many lens and will clean mine. Funny how BRP knows these issues exist but wait until we find them before saying or doing anything. For what I paid for this bike this issue should not be happening, it cheapens the look of the bike. I will also keep you posted as things progress.
