In the shop for the Labor Day weekend

[JPV]

:gaah:1,400 miles on my new Spyder an the steeing is sticking so its into the shop till at the earliest Wed. This is the second time to the dealer within 1,400 miles, I'm so disappointed. I would love to go to some of the Spyder events(Tenn. and Cowtown) but because of the reliability factor of the Spyder that's not going to happen. I really like my Spyder but I sure can't recommend it to anyone. I hope in the future BRP instead of new paint colors for 2011,they works on some of the numerous on going problems. Well I feel better now that I've vented. (sorry about my rant) Have a Safe and Fun Holiday weekend :2thumbs:

 

[JPV]

:agree: :wrong: Especially since I'm saving up for a new 2011 now. I'm hoping all those previous recall items have been fixed.

The service dept. where I got my Spyder (Nielsen's) is very good and the tech's that work on the Spyders are up to speed on the servicing of the roadster, it's just that the Spyder has a lot of steering issue and waiting on parts is also a problem. I realize its a new product but BRP has been around for some time so delay in parts should'nt be a issue!

 

[boborgera]

:gaah: I really like my Spyder but I sure can't recommend it to anyone. I hope in the future BRP instead of new paint colors for 2011,they works on some of the numerous on going problems. :2thumbs:

:agree:
:sour:
When people come up to me and ask how do you like the Spyder, I tell them it's a fanatic concept [reverse trike] but i won't buy another one!
And if one of the Japanese companies come out with a reverse trike, My Spyder would be gone!! [in a hart beat]

 

[JPV]

:agree:
:sour:
When people come up to me and ask how do you like the Spyder, I tell them it's a fanatic concept [reverse trike] but i won't buy another one!
And if one of the Japanese companies come out with a reverse trike, My Spyder would be gone!! [in a hart beat]

If the Japanese get into manufacturing reverse trikes,BRP will get a "Wake Up Call" just like the Big Three auto maker's did!

 

[spyryder]

If the Japanese get into manufacturing reverse trikes,BRP will get a "Wake Up Call" just like the Big Three auto maker's did!

How's Toyota been lately?opcorn:

 

[Raptor]

Competition drives innovation and makes companies tow the line. If another reputable maker did introduce a Y configuration bike and it was a quality piece right out of the box, BRP could find themselves in real trouble. They have been somewhat complacent within certain aspects of product development/enhancement and support. This is something they should really think about.

Just because you were first doesn't mean you are the best. They would do well to remember that. BTW JPV, I am sorry you are having issues. I hope they can resolve everthing quickly. All he best.

 

[musicarcade]

Competition drives innovation and makes companies tow the line. If another reputable maker did introduce a Y configuration bike and it was a quality piece right out of the box, BRP could find themselves in real trouble. They have been somewhat complacent within certain aspects of product development/enhancement and support. This is something they should really think about.

Just because you were first doesn't mean you are the best. They would do well to remember that. BTW JPV, I am sorry you are having issues. I hope they can resolve everthing quickly. All he best.

:agree:
BRP needs to get more Service areas and more qualified techs.
There's a Spyderlover here from the Northeast that had his :spyder2: picked up on Thursday and was back to him on Saturday. They had to troubleshoot a problem that turned out to be a short that he created doing some mods. That's the way it should be. That's good service.

That same week - a day earlier- Wednesday- I drove my :spyder: 90 miles to the service department- they knew I was bringing it in the week before as it was authorized by Carlo to be warranty work and they knew what the issue was (P0826)- and it was not touched until either Wed. or Thurs of this week.:wrong:
when I brought it in (Wed. 5pm) I was told they would probably get to it Friday. Called Sat. and was told it would be next week.
Called on Monday and was told the tech didn't work on Spyders on Monday as he was installing tires all day on Monday. Called Wed. afternoon and was told that they were just putting it into the bay to work on it. Got a call Thursday afternoon that they got the code and it was determined to be a shifter switch, which he said he got a rush delivery for and should get the part by Tuesday. So, a minimum of 2 weeks shot. Took a week just to get it worked on.:gaah:

 

[JPV]

Competition drives innovation and makes companies tow the line. If another reputable maker did introduce a Y configuration bike and it was a quality piece right out of the box, BRP could find themselves in real trouble. They have been somewhat complacent within certain aspects of product development/enhancement and support. This is something they should really think about.

Just because you were first doesn't mean you are the best. They would do well to remember that. BTW JPV, I am sorry you are having issues. I hope they can resolve everthing quickly. All he best.

Well said Raptor and thank you for your sympathetic thought's
I to want to be a "Proud and Happy Spyder Owner"

 

[bikeguy]

JPV, sorry you're having problems and I agree that BRP might be in trouble if one of the Japanese manufacturers should begin making a reverse trike. But I think the trouble would stem from the reputations of the big 4 Japanese manufacturers rather than any real difference in quality. The Japanese build some excellent products but My 2010 RT has given me 6500 trouble free miles, so far, so I can't complain about the quality. The Japanese brands also have a much larger dealer network and that competition may cause their dealers to do a better job on customer service. It seems like in some cities there's a Honda dealer on every corner and, unfortunately, that's just not the case with Spyder dealers.

As far as a dealer keeping my RT a week before they start work on it - that's just not gonna happen. My dealer has been excellent but I've only had the RT in for service work and I've always called beforehand and made an apointment which they set up. If I have to take it in for repair, whatever the problem, and they can't get to it the day I bring it in, I'll simply take it home and bring it back when they can get to it. I'm not saying they might not keep it more than a day. The length of time they keep it depends on the work it needs and how long it takes to get parts. But I am saying that I won't leave it at the shop if they can't begin working on it the day I bring it in.

Cotton

 

[freebob]

:agree:
BRP needs to get more Service areas and more qualified techs.
There's a Spyderlover here from the Northeast that had his :spyder2: picked up on Thursday and was back to him on Saturday. They had to troubleshoot a problem that turned out to be a short that he created doing some mods. That's the way it should be. That's good service.

That same week - a day earlier- Wednesday- I drove my :spyder: 90 miles to the service department- they knew I was bringing it in the week before as it was authorized by Carlo to be warranty work and they knew what the issue was (P0826)- and it was not touched until either Wed. or Thurs of this week.:wrong:
when I brought it in I was told they would probably get to it Friday. Called Sat. and was told it would be next week.
Called on Monday and was told the tech didn't work on Spyders on Monday as he was installing tires all day on Monday. Called Wed. afternoon and was told that they were just putting it into the bay to work on it. Got a call Thursday afternoon that they got the code and it was determined to be a shifter switch, which he said he got a rush delivery for and should get the part by Tuesday. So, a minimum of 2 weeks shot. Took a week just to get it worked on.:gaah:

No pun intended but could it be that BRP has decided to discontinue offering Yellow Spyders because of the association with LEMONS......
Sorry fellow owners I do really enjoy my :spyder:and ride it every chance
I get and also just like to pet and pamper it with loving care because I believe an ounce of preventive maintenance is worth more than a pound of despair.
Could someone please explain to me why a dealership like Velocity in SC.
would not have a simple part like a shifter switch in stock :helpsmilie:...

freebob....:doorag:

 

[JPV]

JPV, sorry you're having problems and I agree that BRP might be in trouble if one of the Japanese manufacturers should begin making a reverse trike. But I think the trouble would stem from the reputations of the big 4 Japanese manufacturers rather than any real difference in quality. The Japanese build some excellent products but My 2010 RT has given me 6500 trouble free miles, so far, so I can't complain about the quality. The Japanese brands also have a much larger dealer network and that competition may cause their dealers to do a better job on customer service. It seems like in some cities there's a Honda dealer on every corner and, unfortunately, that's just not the case with Spyder dealers.

As far as a dealer keeping my RT a week before they start work on it - that's just not gonna happen. My dealer has been excellent but I've only had the RT in for service work and I've always called beforehand and made an apointment which they set up. If I have to take it in for repair, whatever the problem, and they can't get to it the day I bring it in, I'll simply take it home and bring it back when they can get to it. I'm not saying they might not keep it more than a day. The length of time they keep it depends on the work it needs and how long it takes to get parts. But I am saying that I won't leave it at the shop if they can't begin working on it the day I bring it in.

Cotton

I had to leave the Spyder at the dealer, they deemed it unsafe to ride so I had no choice in the matter. One plus is the dealership is just a mile up the road and there service dept. is excellent, the problem is the dealer is waiting on a call back from BRP before they can go forward with the right warranty repairs, so the repair parts still have to be ordered and it's the Holiday weekend and I want to ride. Bummer!!!!!!!!!!!

 

[Sarge707]

:agree:
BRP needs to get more Service areas and more qualified techs.
There's a Spyderlover here from the Northeast that had his :spyder2: picked up on Thursday and was back to him on Saturday. They had to troubleshoot a problem that turned out to be a short that he created doing some mods. That's the way it should be. That's good service.

That same week - a day earlier- Wednesday- I drove my :spyder: 90 miles to the service department- they knew I was bringing it in the week before as it was authorized by Carlo to be warranty work and they knew what the issue was (P0826)- and it was not touched until either Wed. or Thurs of this week.:wrong:
when I brought it in (Wed. 5pm) I was told they would probably get to it Friday. Called Sat. and was told it would be next week.
Called on Monday and was told the tech didn't work on Spyders on Monday as he was installing tires all day on Monday. Called Wed. afternoon and was told that they were just putting it into the bay to work on it. Got a call Thursday afternoon that they got the code and it was determined to be a shifter switch, which he said he got a rush delivery for and should get the part by Tuesday. So, a minimum of 2 weeks shot. Took a week just to get it worked on.:gaah:

:agree:Sounds like my dealer. 10 days before they looked at it and then the old song and dance every couple days, The BRP techs told us to check this and it wasn,t that and it went over and over..

Its all in the service department. My Sea Doo service guys would have figured it out and had it back to me in at least 10 days!! The Don,t sell the Spyder??? I wish they did!nojoke

BRP should cut the Promo :cus: and train their Techs!!!!!!!!:lecturef_smilie:

 

[boborgera]

How's Toyota been lately?opcorn:

:hun: Toyota makes Motocycles??

 

[spyryder]

:hun: Toyota makes Motocycles??

:hun:They DO make an MR2 "Spyder Roadster" though.:2thumbs: