I'M FED UP

[UtahPete]

I thank you all for your support with my dilemma, and your kind words regarding my upcoming (2nd) hip replacement in 7 months. There is a reputable dealer, Land 'N Sea Marine, which is 50 miles from me in Waterbury,CT, which is not a terrible distance, but I'm gonna have to have it towed there, which means that I have to drive there so that I can have some sort of personal interaction with the Service Manager, then my wife would have to drive me there to pick it up when it is fixed(?). So, a 200 mile trip in the car. My other choice would be Arctic Adventures in Rosendale NY, really good people but a heck of a lot further. I don't have the time to get it to a dealer and then pick it up - even if it were ready - within the 2 week time frame until my surgery. Plus I have to get the rest of my Pre-Op appointments out of the way, as well as taking my mother-in-law to her doctor's appointments, grocery shopping, etc., as I am her primary caregiver. I am retired on SS Disability, which ain't much. My wife, bless her heart, works about 70 hours a week at two jobs to make ends meet, and will have to take over what I do for her mom until I can drive again. With that in mind, I am indeed a very lucky man.

If I lived within reasonable distance, I would take care of getting your Spyder to the dealer and back so you can focus on dealing with the other stressors in your life right now. Is there anyone on this thread that has a trailer or some other solution to help out a fellow Spyder owner?

 

[heyharris1]

To me this seems to not be a common scenario all across the board. Major problems plague the spider. This is why when I was looking for a used spyder I did not buy the 2013 after reading all the horror stories. I would almost say after this long it almost time for a class action law suit against BRP. Has anybody considered who own one of these troubled bikes considered visiting a law firm and just sitting down to explain the situation and bring multiple examples of documented cases of these problems. Lawyers always seemed to be eager to get involved if they believe its possible to make a large sum of money. I can agree though as I have not had any major problems with my machine that I also will not be buying another one. Just from the one I own know I can see that BRP makes a 10,000 dollar machine and sells it for 30,000. If a car manufacturer did the kind of stuff BRP is doing there would be an uprising.

Jim

 

[jwulf74]

Lol, if you think it is bad on here, you should see what they did to my wife on the Girls on Spyders facebook group. She quit pretty fast and has no desire for any part of them anymore...

Have not decided yet. I'm tired of the vitriol being spewed on this forum by certain folks, and the ganging up on people to get them kicked off. I joined this forum because I thought it would be a great place to exchange thoughts, information, ideas, and maybe have a laugh or two, and for a while, that was mostly true. Sadly, a few are corrupting what I think - and this is just my opinion - Lamont intended when he started this forum. And that'a a sad thing.

 

[IdahoMtnSpyder]

Anyway, I finally got some movement on the issue by sending an email directly to [email protected] -- I calmly explained all the issues and after one more trip to the "bad dealer" (where they damaged a fuse box cover, the CB antenna, and likely the entertainment harness), I am now able to "pick my dealer" to have this resolved

I was just thinking this same thing.

Oldguy, have you written to brp.care as Ann suggests? I talked to some of them at Homecoming about the, now moot, problem I had with a CB that leaked water. I honestly feel like they are a group who will truly take a direct interest in your situation if they become aware and involved. I can't help but feel there is an answer that doesn't require you to walk away totally from BRP and Spyder. Sadly, the final resolution may not make you financially whole, although we all wish it would, but should be able to make you feel good enough to stay with us as a Spyder Ryder. For what it's worth, which may not be much, I once told my daughter when she having some serious problems, "Sometimes life hands you a s*** sandwich, and you have no choice but to eat it." Please don't take this as making light of your problem, because I'm not. Sometimes we just can't win, and when we can't, it hurts damn bad.

 

[oldguyinTX]

I was just thinking this same thing.

Oldguy, have you written to brp.care as Ann suggests? I talked to some of them at Homecoming about the, now moot, problem I had with a CB that leaked water. I honestly feel like they are a group who will truly take a direct interest in your situation if they become aware and involved. I can't help but feel there is an answer that doesn't require you to walk away totally from BRP and Spyder. Sadly, the final resolution may not make you financially whole, although we all wish it would, but should be able to make you feel good enough to stay with us as a Spyder Ryder. For what it's worth, which may not be much, I once told my daughter when she having some serious problems, "Sometimes life hands you a s*** sandwich, and you have no choice but to eat it." Please don't take this as making light of your problem, because I'm not. Sometimes we just can't win, and when we can't, it hurts damn bad.

No, I have not done that. I have done so in the past with no joy. Which is not to say I won't try it again, I just need to get all of my ducks in a row. And no, not to shoot them. Seriously, Ann has a very good point, and I'm glad that it is working out well for her. Lord knows she has had quite a struggle. And no, I do not think that you are making light of my problem; rather, I take your points as thoughtful and informative. I know that there a some folks (I have dealt with some, but they have moved on) with BRP who genuinely want to be told about problems and find ways to solve them. The unfortunate truth is that Corporate handcuffs them and does not let them do the job that they would really like to do, which is to keep all of their customers happy, listen to and act on their problems in a timely manner, keep them promoting the product (free advertising!), and buying new Spyders. But in my opinion - others will vary - a company that does not truly support its predominately loyal customer base without being shamed into doing so is not really worthy of said loyalty. Guess I'm stirring the pot a little more. And jwulf74, BAD things happen on Facebook. Which is why I'm not on there. Bad enough what one sometimes has to put up with here. On a positive note, 2 weeks until I get a new hip!! I can't wait!! :yes::yes:

 

[oldguyinTX]

Hmm.. seems like someone is deleting posts.

 

[Sarge707]

I thank you all for your support with my dilemma, and your kind words regarding my upcoming (2nd) hip replacement in 7 months. There is a reputable dealer, Land 'N Sea Marine, which is 50 miles from me in Waterbury,CT, which is not a terrible distance, but I'm gonna have to have it towed there, which means that I have to drive there so that I can have some sort of personal interaction with the Service Manager, then my wife would have to drive me there to pick it up when it is fixed(?). So, a 200 mile trip in the car. My other choice would be Arctic Adventures in Rosendale NY, really good people but a heck of a lot further. I know that there are many on this forum whose dealer is at least 50 miles away, if not further, so I can't really complain about the distance. (That would be whining) I remember someone on here said that he rides from Long Island to Arctic Adventures for service. Now that is a long ride and one heck of an endorsement. Anyway, it's a moot point right now, as I don't have the time to get it to a dealer and then pick it up - even if it were ready - within the 2 week time frame until my surgery. Plus I have to get the rest of my Pre-Op appointments out of the way, as well as taking my mother-in-law to her doctor's appointments, grocery shopping, etc., as I am her primary caregiver. I am retired on SS Disability, which ain't much. My wife, bless her heart, works about 70 hours a week at two jobs to make ends meet, and will have to take over what I do for her mom until I can drive again. With that in mind, I am indeed a very lucky man.

I have dealt with Bob Tisso and the Service Manager for Years in Waterbury and they will do whatever they can to Help you! I would give Bob or Phil a Call and Talk everything over with Them. He has given me a loaner when in for service under warranty before.

 

[UtahPete]

Hmm.. seems like someone is deleting posts.

Yes, when I see that my post is causing more grief than anything else, I delete it.

 

[IdahoMtnSpyder]

Yes, when I see that my post is causing more grief than anything else, I delete it.

Very considerate of you. Thanks.

 

[Fire34]

Talking About Delalers

Everyone has mentioned having a good dealer. I must have one we just purchased our 2013 rt limited back in late June with 10,900 on it. After the first couple of hundred miles noticed an oil leak on the garage floor. Took it to the dealer, valve cover repaired under warranty. Thought everything was ok, noticed oil still on the floor took it back said it was clutch seal? Repaired no charge again warranty work. Told the wife seems like we have a new motor now.
Dave

 

[irvin48]

wishing you the best of luck on your hip and spyder. i have had both knees done
and am going down the getting a hip road too. im 69 and am still at the shop every day
because my building still has the usual bills we all do. no pension 4 the self employed.
the spyder is an affluent persons toy . im not and am glad my initial problems were
warrantied. we bought it cause it wont tip over when your knees are bad. will be the
last one we have . i,like the rest of your spyder family hope you and and a good dealer
an brp can give you many more miles of pleasure after your hip. please let us know
how that works too.---irv toms

 

[oldguyinTX]

I have dealt with Bob Tisso and the Service Manager for Years in Waterbury and they will do whatever they can to Help you! I would give Bob or Phil a Call and Talk everything over with Them. He has given me a loaner when in for service under warranty before.

Thanks for the tip Sarge, I have heard good things about them. I will give them a call.

 

[oldguyinTX]

Oh man ... this sounds all too familiar when it comes to my CB woes. The 2016 RT Ltd is a dream, the CB ... not so much and if you have been following any of my posts on the subject, you will know that my (now former) dealer damages the bike every time they do anything more than and oil change. They even went so far as to accuse me of unhooking a ground strap that toasted the 3rd CB on the :spyder2:!!!! Anyway, I finally got some movement on the issue by sending an email directly to [email protected] -- I calmly explained all the issues and after one more trip to the "bad dealer" (where they damaged a fuse box cover, the CB antenna, and likely the entertainment harness), I am now able to "pick my dealer" to have this resolved. I am fortunate to have two that are reasonably close and both have excellent reputations. I know you have already sent a letter to the CEO ..... but, perhaps, one targeted to a known customer service rep. might actually yield better results. I know you are livid -- if you do decide to take this path, be kind, state the facts, and ask for BRPCare's help (leave the anger and emotion out of it). This is what I did and it got the results I was looking for.

Good Luck .... I hope this gets resolved to your satisfaction .... Ann

Ann, I wanted you to know that I took your advice and just sent an Email to BRP care, to which I attached my (third) letter to the CEO, Mr. Jose Boisjoli. Now, the waiting game begins.

 

[HankD]

Ann, I wanted you to know that I took your advice and just sent an Email to BRP care, to which I attached my (third) letter to the CEO, Mr. Jose Boisjoli. Now, the waiting game begins.

It's all over the recent news that the parent company of BRP's Aircraft Division is in huge anti-trust trouble, and their Rail Division just got snubbed on a merger try. I think Jose and all senior mgmt. might be a little distracted at the moment.

 

[UtahPete]

It's all over the recent news that the parent company of BRP's Aircraft Division is in huge anti-trust trouble, and their Rail Division just got snubbed on a merger try. I think Jose and all senior mgmt. might be a little distracted at the moment.

It's not anti-trust and they're not in trouble with our government. The issue is that Boeing wants the US to slap a huge tariff on Bombardier's planes, making them uncompetitive in the US market and thus protecting Boeing's monopoly. This is just going to get worse with all the talk about dismantling NAFTA, the results of which will make many products from Canada and Mexico much more expensive to American consumers. Like BRP's machines and parts.

Anybody who cares about the American consumer and inflation eating away further at the middle class' buying power should be very concerned about the talk of dismantling any of our foreign trade agreements.

But, that's the topic of another conversation, on another OFF-TOPIC thread if you really want to go there.

 

[crazycanuck]

BRP is not affiliated with Bombardier aerospace or rail division. The recreational division was sold by Bombardier to Capital Bain out of Boston years ago with the Bombardier family still owning a small percentage.

Anyways, carry on.

 

[HankD]

BRP is not affiliated with Bombardier aerospace or rail division. The recreational division was sold by Bombardier to Capital Bain out of Boston years ago with the Bombardier family still owning a small percentage.

Anyways, carry on.

Didn't realize that, thanks for the clarification

 

[Rogue Hawk]

I had nothing but trouble with my F3. It has $10000 of repairs in it. I got rid of that clunker.

 

[DGoebel]

RogueHawk, What did you replace your lemon with?

 

[bscrive]

Hi Dwight,

Deb and I are really sorry to hear about your new issue with your Spyder. All I can say is that you have a lot more patience then I would have. That Spyder has been such a pain in the butt it is ridiculous. If it was me, I would have got rid of it a long time ago and moved on to something else. I do agree that the crappy dealership is to blame for a lot of it, but if you can't find a decent dealer in your area then it is better to cut you losses and move on.
Maybe you and Val would like a Slingshot. :roflblack::roflblack: Got to find some kind of humour in a crappy situation like this.
Keep Deb and I apprised to what you guys are going to do.

Keep well you two and we hope your surgery goes well in October. :thumbup::thumbup::thumbup:

Brian & Deb.