I'M FED UP

[Pirate looks at --]

Sorry to hear about your issues. If I were in your shoes, I would be equally upset. We have not had the same issue though we have the exact same model. Not only has it never left us stranded, we have over 50000 miles on it to date, and that includes from California to Valcourt and back. I really think that part of the issue might be dealer related. While it may seem sad, the dealer is the one that should with BRP on your behalf, and they need to make sure that the manufacturer assists you with these issues. I hope your surgery goes well, and that in the spring you can look at purchasing a new Spyder! Heal quickly!ray:

 

[HankD]

Because, in short, BRP doesn't give a rat's you know what about their customers! nojoke

Well, the BRPCare Rep always seems to be on the Forum. Either they care enough to read about issues....or they are taking notes on troublemakers like me :shocked:

 

[oldguyinTX]

Oldguy, have you checked out the fine print in your local 'Lemon Laws' (if you actually have any?)?

Here in Aus, where we've got them, our Lemon Laws have the 'usual' up front provisions for those people who get stuck with a vehicle that pretty quickly & obviously reveals itself as a lemon, and everyone knows all about those....buuuut, in many cases, buried waaay further in the guts of the legalese, our various consumer protection laws also have provisions to protect those people who buy something that doesn't actually qualify as a lemon under the 'initial purchase' provisions, but that over time repeatedly ends up failing to deliver on its intended purpose so that the owner can't use it as intended.... again!! I believe that in the last lot I checked out for vehicles, it was something like 8 x 2 week non-scheduled service events over 4 years could qualify the owner as one who didn't have a 'fit for purpose' vehicle, & as such that owner was entitled to claim under those Lemon Laws. Can't recall the provisions & requirements exactly, but I can recall a couple of instances where vehicle owners here have either received new vehicles or their money plus interest back because of those longer term provisions in the Lemon Laws.

So maybe your local Lemon Laws have similar longer term provisions to cover those vehicles that repeatedly fail to meet their purpose - is it worth a look, you reckon?? Your local Better Business or Consumer Protection mob or whatever you might call them may be able to help. If you haven't already, give them a call & ask.... :thumbup:

Peter, I am looking at that, and it appears to be the case. Part of what they want is are copies of all service invoices, which I do not have. I have attempted to get all warranty invoices from the previous "stealership", but they have been stalling for various reasons, the latest being that they are "having trouble getting them from BRP". What a crock of S**t.

Also, for you folks referring to bad dealers: Yes, the first one was very bad, and I have no confidence in them whatsoever. I would not recommend them to my worst enemy, In the beginning, they had a BRP Certified tech who was very good, but he left for some unknown reason which the dealer would not divulge. The second dealer that I went to for service was absolutely stellar. He got a lot of things done for me under warranty, and fixed several screwups by the previous dealer pertaining to the 2013 RT heat recall (missing parts) as well a a number of other issues that they caused, such as missing bolts on the clutch cover causing a massive oil leak (2 1/2 quarts in 30 miles) broken bolts on the driers RH footrest, and several other things, which in all fairness to BRP, they did pay to have corrected, as it was one of their dealers that caused the problems in the first place.

I have just finished writing my third letter to Jose Boisjoli, CEO of BRP expressing my utter disappointment and total lack of confidence in this machine. We will see how far that gets me, probably nowhere. My wife refuses to even consider riding it for fear of being stranded yet again. Between 4/5/17 & 11/18/16, the Spyder was at the dealer for a total of 105 days, to correct warranty items and screwups by the previous dealer. Anyone but me think that this is excessive? Please understand that I do not blame the second dealer for this, as they were correcting past problems, and waiting for parts. And we all know that the BRP parts supply chain is nothing short of abysmal. Over the course of my ownership, the previous dealer had it a lot longer than that, but since I can't get the warranty invoices, I cannot fully track that.

I have no idea what the outcome of this will be with BRP, but I am pretty sure that I will not like it.

 

[oldguyinTX]

Well, the BRPCare Rep always seems to be on the Forum. Either they care enough to read about issues....or they are taking notes on troublemakers like me :shocked:

Hank, I think that I am a bigger troublemaker than you, given what I have been posting recently. And that is fine with me.

 

[Bob Denman]

If you look back through Dwight's ownership of the bike (Well-documented in his posts in here...); I doubt that you'd be calling him a liar... nojoke

 

[oldguyinTX]

Before slamming BRP and the dealer, let's recognize that; a) we only have his side of the story, b) we're not going to hear the dealer's and BRP's side of the story and c) his situation and experience, as described is so unusual as to stretch credulity to the breaking point.

Ever hear of fake news?

Yeah Iv'e heard of fake news. It's in every one of your posts. I'll bet you're one of the people who got Cuznjohn kicked off of this forum. Am I your next target? You just made my ignore list, as you never have anything relevant to say. Other than to spew negativity. You want to call me a liar? Be my guest. It must be sad to be you, that you feel that you have to disparage any comments or opinions on this forum. Get a life.

 

[sylvester]

There are alot of crummy dealers out there been through 3 myself going back to number 2 best of the 3 may have to kiss a little ass cause i was really pissed when i left there:banghead:

 

[OKey]

With all of the problems that we have had with our Spyder since we bought it in July of 2013. There have been so many times during (our short) riding seasons - at least twice each season - that it has stranded us and had to be towed, then spent on average three weeks in the shop each time to diagnose/fix (hah) issues, plus the recalls - the dealer had it for 4 weeks to do the heat recall and left some parts out that were required- and the nail in the coffin was last weekend when the weather was beautiful and the wife and I went out to ride to a local Flea Market, then ride up to NW CT for lunch, then home. Well, we got as far as about 1/2 mile from the Flea Market, the Spyder went into Limp Home Mode, Codes were C0040, VCM module, Brake pedal switch failure, VSS fault, etc. Fuse was blown for the brake lights/emergency flashers. Put a new one in, it blew right away. Second code was C0063 Yaw rate sensor failure. The YRS was replaced about this time last year. The screen lit up like a Christmas tree, engine light, oil pressure light & VCS light all blinking. So, it is going to sit in the garage for the winter on a battery tender, as I am having my second hip replacement in 2 weeks, and I am sure that even if I had it towed to a dealer tomorrow, I would not get it back before my surgery. Long story short, I am going to dump it & the 622 trailer next spring for whatever I can get for it. This was the worst monetary investment I have ever made, and I will never buy another one. Not that I could afford it, since I scrimped and saved for years to buy this one so I could pay cash and not have a monthly payment. I now see that it was money totally wasted that I will never recoup. Having dropped $35K on the Spyder, trailer, etc., I think I would be lucky to get $11K for both, if I can even sell them. Words can't express how angry and disappointed I am with BRP for foisting such a lousy product on the public, and then ignoring folks who have major problems. I have no confidence whatsoever in this machine, and would not dare to even think about taking a long trip on it, because I know that it will break down and leave us stranded, as it usually does. Oh, and my other rant - I once used BRP Roadside Assistance. $200 allowance which got me an 18 mile tow plus $50 out of my pocket. My insurance totally covered last weekend's 45 mile tow. This machine is a POS. Should have bought a Gold Wing trike, way more dependable.

My heart goes out to you brother !! I guess you would never feel like my license plate applies to your Spyder experience.
Part of me says dump it and get another, but 3 weeks in the shop...no way. My dealer has a loaner that they give me if I want to ride while my bike is being serviced......and it's a current year. It serves a dual purpose. I stay in the game and it gives me the itch to upgrade.

I would do exactly what you are doing since you're geographically stuck with your dealer.
Even though you are exiting the BP Family, I would suggest that you write a simple letter to BP listing the 1, 2, 3's of your problems and the poor dealer response. Won't help you any, but might help the next guy.

Good luck.....PS love the color and look of your bike.....Peace :cheers::cheers::cheers:

 

[Roadster Renovations]

Sorry you have had such a terrible time. Hope they will make you a good offer on maybe a new RT.

 

[oldguyinTX]

You're not going to leave us: are you??? :shocked:

Have not decided yet. I'm tired of the vitriol being spewed on this forum by certain folks, and the ganging up on people to get them kicked off. I joined this forum because I thought it would be a great place to exchange thoughts, information, ideas, and maybe have a laugh or two, and for a while, that was mostly true. Sadly, a few are corrupting what I think - and this is just my opinion - Lamont intended when he started this forum. And that'a a sad thing.

 

[Tango]

Dwight try another dealer. :dontknow: It can't hurt. You may need to travel some to get to a top rated dealer. :thumbup: Tom :spyder:

 

[robhowen]

Call to Action - Can anyone in his area help him?

Is there anyone out there that can actually help this man in Connecticut? I mean help with action and results, not just advice. BRP are you listening? I wish you were in AZ as I believe my dealer in Sierra Vista would take action and actually help you. Is there anyone in his neck-of-the-woods?

Rob

 

[2dogs]

Well, the BRPCare Rep always seems to be on the Forum. Either they care enough to read about issues....or they are taking notes on troublemakers like me :shocked:

And me too? :yikes:

Seriously though, in my business my equipment and my customers are equally top priority and I have a high percentage of return customers. If BRP were to communicate and assist folks with problem spyders directly, and help them to resolve their issues through a competent and trusted dealer network, life aboard a spyder would be much more enjoyable for all. I just can't seem to understand why BRP would not be willing to contact customers with problem spyders and help them out. Maybe they just think they are too big to fail. :dontknow:

 

[Bob Denman]

Have not decided yet. I'm tired of the vitriol being spewed on this forum by certain folks, and the ganging up on people to get them kicked off. I joined this forum because I thought it would be a great place to exchange thoughts, information, ideas, and maybe have a laugh or two, and for a while, that was mostly true. Sadly, a few are corrupting what I think - and this is just my opinion - Lamont intended when he started this forum. And that'a a sad thing.

:shocked: But you're the "Anti-Venom", for those kind of folks: we need you in here! nojoke
Please; stick around, and help herd this "bunch of cats, through the darkness"!

 

[JayBros]

BRP should invest some coin in creating some kind of zone rep system wherein a responsible individual can appear on scene for customers with the OP's kind of problems with the authority to cut through all the crap and get the customer's problem(s) resolved. JMO.

 

[CA Railwhale]

recission of sale

Your comments make sense to me. why hasn't BRP come to this man's rescue?????? that is sad indeed. sure, he has a lousy dealer, but one would think BRP would get him to another reputable dealer that could address his problems properly once and for all??
this is a major BRP issue and they need to resolve it.
we have dealer issues in this part of the country and that is another BRP problem. why they allow sub-par dealers to exist is beyond me.
you can my name to the list for BRP to resolve the issues. tks
BIG F

Given this bike's troubled history, I think the owner could sue the dealer and CanAM for recission of sale. The bike has never lived up to it's promise and there are plenty of people on this list alone that would testify to the essentially trouble-free natures of their bikes. If he wins, his money would be returned and he'd be out from under the bike and could sell the trailer and at least recoup some of his money from that as well.

 

[UtahPete]

Yeah I've heard of fake news. It's in every one of your posts. I'll bet you're one of the people who got Cuznjohn kicked off of this forum. Am I your next target? You just made my ignore list, as you never have anything relevant to say. Other than to spew negativity. You want to call me a liar? Be my guest. It must be sad to be you, that you feel that you have to disparage any comments or opinions on this forum. Get a life.

Sorry you and others took it that way; I didn't mean to imply you were deliberately misrepresenting the truth. In reviewing your posting history, it just seemed like these issues with your bike have not been terribly important to you in the overall scheme of things until just now.

I think that something else may be bugging you (maybe your hip replacement?) and you decided to let loose with a volley at BRP and the dealer network as the source of your misfortunes. And, I think that is unfair to BRP and maybe the dealer to make them the target of your anger and frustration.

BTW, I've not had anything to do with Cuz'n John or anyone else getting kicked off the forum. Not knowingly anyway.

 

[Spyder_Cowgirl]

Bad Dealers and BRPCare

I have just finished writing my third letter to Jose Boisjoli, CEO of BRP expressing my utter disappointment and total lack of confidence in this machine. We will see how far that gets me, probably nowhere. My wife refuses to even consider riding it for fear of being stranded yet again. Between 4/5/17 & 11/18/16, the Spyder was at the dealer for a total of 105 days, to correct warranty items and screwups by the previous dealer. Anyone but me think that this is excessive? Please understand that I do not blame the second dealer for this, as they were correcting past problems, and waiting for parts. And we all know that the BRP parts supply chain is nothing short of abysmal. Over the course of my ownership, the previous dealer had it a lot longer than that, but since I can't get the warranty invoices, I cannot fully track that.

I have no idea what the outcome of this will be with BRP, but I am pretty sure that I will not like it.

Oh man ... this sounds all too familiar when it comes to my CB woes. The 2016 RT Ltd is a dream, the CB ... not so much and if you have been following any of my posts on the subject, you will know that my (now former) dealer damages the bike every time they do anything more than and oil change. They even went so far as to accuse me of unhooking a ground strap that toasted the 3rd CB on the :spyder2:!!!! Anyway, I finally got some movement on the issue by sending an email directly to [email protected] -- I calmly explained all the issues and after one more trip to the "bad dealer" (where they damaged a fuse box cover, the CB antenna, and likely the entertainment harness), I am now able to "pick my dealer" to have this resolved. I am fortunate to have two that are reasonably close and both have excellent reputations. I know you have already sent a letter to the CEO ..... but, perhaps, one targeted to a known customer service rep. might actually yield better results. I know you are livid -- if you do decide to take this path, be kind, state the facts, and ask for BRPCare's help (leave the anger and emotion out of it). This is what I did and it got the results I was looking for.

Good Luck .... I hope this gets resolved to your satisfaction .... Ann

 

[oldguyinTX]

I thank you all for your support with my dilemma, and your kind words regarding my upcoming (2nd) hip replacement in 7 months. There is a reputable dealer, Land 'N Sea Marine, which is 50 miles from me in Waterbury,CT, which is not a terrible distance, but I'm gonna have to have it towed there, which means that I have to drive there so that I can have some sort of personal interaction with the Service Manager, then my wife would have to drive me there to pick it up when it is fixed(?). So, a 200 mile trip in the car. My other choice would be Arctic Adventures in Rosendale NY, really good people but a heck of a lot further. I know that there are many on this forum whose dealer is at least 50 miles away, if not further, so I can't really complain about the distance. (That would be whining) I remember someone on here said that he rides from Long Island to Arctic Adventures for service. Now that is a long ride and one heck of an endorsement. Anyway, it's a moot point right now, as I don't have the time to get it to a dealer and then pick it up - even if it were ready - within the 2 week time frame until my surgery. Plus I have to get the rest of my Pre-Op appointments out of the way, as well as taking my mother-in-law to her doctor's appointments, grocery shopping, etc., as I am her primary caregiver. I am retired on SS Disability, which ain't much. My wife, bless her heart, works about 70 hours a week at two jobs to make ends meet, and will have to take over what I do for her mom until I can drive again. With that in mind, I am indeed a very lucky man.

 

[oldguyinTX]

Oh man ... this sounds all too familiar when it comes to my CB woes. The 2016 RT Ltd is a dream, the CB ... not so much and if you have been following any of my posts on the subject, you will know that my (now former) dealer damages the bike every time they do anything more than and oil change. They even went so far as to accuse me of unhooking a ground strap that toasted the 3rd CB on the :spyder2:!!!! Anyway, I finally got some movement on the issue by sending an email directly to [email protected] -- I calmly explained all the issues and after one more trip to the "bad dealer" (where they damaged a fuse box cover, the CB antenna, and likely the entertainment harness), I am now able to "pick my dealer" to have this resolved. I am fortunate to have two that are reasonably close and both have excellent reputations. I know you have already sent a letter to the CEO ..... but, perhaps, one targeted to a known customer service rep. might actually yield better results. I know you are livid -- if you do decide to take this path, be kind, state the facts, and ask for BRPCare's help (leave the anger and emotion out of it). This is what I did and it got the results I was looking for.

Good Luck .... I hope this gets resolved to your satisfaction .... Ann

Thanks Ann, good advice. I have been following your posts about your CB and I am glad that you seem to be finally getting some resolution to your problem. Good Luck!