I Just Got A DESS ERROR CODE What Now?

[AY4B]

Nope,
All Spyders share a similar system. The RT has had more problems reported with it mostly because of their larger numbers and the F3 did not exist until a year later.

Also as reported above, yes, I can turn the DESS off for you if you wish and the problem will be gone permanently. I am in NW Houston.

I just sent you a PM. I believe this is the best option.

 

[AY4B]

It looks like Ill be riding to Houston. ray:

 

[PaladinLV]

Both the DESS module and the IGNITION switch need to be replaced in order to permanently fix the problem.
Other then having the unit shut down entirely via BUDS.

AJ

Just had the 5th occurrence of a DESS error. Goes back to the shop when I return from Spyderfest. Module replaced 3 times, but who is counting?

See everyone soon.

Don

 

[Deanna777]

Just had the 5th occurrence of a DESS error. Goes back to the shop when I return from Spyderfest. Module replaced 3 times, but who is counting?

See everyone soon.

Don

Don,
What is the dess module part # that you have?

The newest dess module part # is 710004916.

Deanna

 

[Rogue Hawk]

DESS KEY CODE AGAIN!!!!!!!!!!!!!!!!

Maybe your dress is on too tight

 

[AY4B]

I'm in Houston now. Jcthorne disabled the DESS and all is well. No worries from now on.:yes: See you all at Spyderfest!hyea:

 

[AY4B]

Don don't waist your money fixing a broke system . You need to have JCthorne fix it to where it can not come back to haunt you!nojoke

 

[larryd]

Best Option

I'm in Houston now. Jcthorne disabled the DESS and all is well. No worries from now on.:yes: See you all at Spyderfest!hyea:

You made the BEST choice of all your options...BRP should offer this option to everyone affected by this night-mare problem engineered in by them...

 

[SGS RYD]

Was great meeting you. Have a safe trip back home AND onto Spyderfest. Here's wishing you ALL that are attending safe travels and hope the weather Gods are kind to you all.

Louise

 

[AY4B]

Was great meeting you. Have a safe trip back home AND onto Spyderfest. Here's wishing you ALL that are attending safe travels and hope the weather Gods are kind to you all.

Louise

Thank you so much for your great hospitality! It was great to meet you both!

 

[AY4B]

Also thanks on the heads up info on the new Yokohama S drive front tires. That will be what I go for when it's time.

 

[jcthorne]

Was great meeting you and so glad we were able to help and save your trip to Spyderfest. Have a GREAT trip.

 

[WilderThomas]

B.E.S.T. Warranty

it is covered under the B.E.S.T warranty. Deanna

What makes this paritcular warranty better than another, how much does it cost, is there a link to the warranty, and lastly, is there a mileage or years limitation to the warranty?

 

[Don in E Texas]

Error Code

The dealer is at the mercy of Can Am - if they say just to replace the module - that is what they do - they replace the parts they are sent. The third module that I have installed is the one with the latest part number as described earlier in this thread.

I'll see what this dealer/service dept. says as they are a brand new Can Am dealer- and what Can Am says.

Will be no problem to drive to Houston and have the 'fix' done - visit my brother and his 2015 RT-Limited as he is in Spring (just south of the Woodlands). Oh - I expect him in my driveway in a hour or so as we will be off to Spyderfest in the AM.

Thanks

Don

 

[AY4B]

The dealer is at the mercy of Can Am - if they say just to replace the module - that is what they do - they replace the parts they are sent. The third module that I have installed is the one with the latest part number as described earlier in this thread.

I'll see what this dealer/service dept. says as they are a brand new Can Am dealer- and what Can Am says.

Will be no problem to drive to Houston and have the 'fix' done - visit my brother and his 2015 RT-Limited as he is in Spring (just south of the Woodlands). Oh - I expect him in my driveway in a hour or so as we will be off to Spyderfest in the AM.

Thanks

Don

From what I understand the module may not be the problem. The ring around where you put the key into the ignition is the antenna or sensor. Right before I had my DESS error, i had washed my spyder. Some say that getting that area wet may be the problem and we most probably will have to ride threw some rain this week. It did not give me any problem after that event. I drove it to Houston and had it fixed. Once it is disabled it is no longer an issue. A dealer can not do what he did. They do not have the advanced BUDS system to just turn it off. If they did and they could, that would open up a whole new can of worms for BRP so what they are doing now is just kicking the can down the road.

 

[Deanna777]

What makes this paritcular warranty better than another, how much does it cost, is there a link to the warranty, and lastly, is there a mileage or years limitation to the warranty?

The cost of the B.E.S.T warranty : check with your dealership.


Link is : do a search on this site ( upper right hand corner in the white box). I know someone has posted a copy of the B.E.S.T warranty. Mileage or years limitation on the B.E.S.T warranty is only up to 5 years, not sure about mileage limitations .


Some one else can chime in to answer the limitations. Deanna

 

[jcthorne]

The dealer is at the mercy of Can Am - if they say just to replace the module - that is what they do - they replace the parts they are sent. The third module that I have installed is the one with the latest part number as described earlier in this thread.

I'll see what this dealer/service dept. says as they are a brand new Can Am dealer- and what Can Am says.

Will be no problem to drive to Houston and have the 'fix' done - visit my brother and his 2015 RT-Limited as he is in Spring (just south of the Woodlands). Oh - I expect him in my driveway in a hour or so as we will be off to Spyderfest in the AM.

Thanks

Don

This is actually not true. Many dealers just read the codes and ask BRP what to replace, letting BRP diagnose and recommend repair procedure and parts to be replaced. They take no initiative or responsibility for the process and just play along. It does not have to be this way.

A GOOD Spyder mechanic can diagnose the problem, tell BRP what they found and seek approval to proceed. If the diagnosis makes sense and is a reasonable path forward, its normally approved.

Its the difference between a real technician and a parts changer. If your dealer is feeding you the line that only brp can determine what to replace, you need a dealer with a better tech.

 

[PMK]

This is actually not true. Many dealers just read the codes and ask BRP what to replace, letting BRP diagnose and recommend repair procedure and parts to be replaced. They take no initiative or responsibility for the process and just play along. It does not have to be this way.

A GOOD Spyder mechanic can diagnose the problem, tell BRP what they found and seek approval to proceed. If the diagnosis makes sense and is a reasonable path forward, its normally approved.

Its the difference between a real technician and a parts changer. If your dealer is feeding you the line that only brp can determine what to replace, you need a dealer with a better tech.

Yes and no. Whether the repair is accomplished under warranty, paid for by the owner at a Can Am dealer service department or paid for by the owner at one of rhe many independent shops, eventually someone is approving the repair so the shop gets paid.

If parts are replaced under warranty, in some cases BRP may not approve and pay for the work unless the request is submitted or their actions request are followed. The better rated dealers may have more freedom in accomplishing a repair then submitting for reimbursement.

It is a typical format, used by many industries regarding warranty repairs.

 

[PMK]

From what I understand the module may not be the problem. The ring around where you put the key into the ignition is the antenna or sensor. Right before I had my DESS error, i had washed my spyder. Some say that getting that area wet may be the problem and we most probably will have to ride threw some rain this week. It did not give me any problem after that event. I drove it to Houston and had it fixed. Once it is disabled it is no longer an issue. A dealer can not do what he did. They do not have the advanced BUDS system to just turn it off. If they did and they could, that would open up a whole new can of worms for BRP so what they are doing now is just kicking the can down the road.

Possibly in your situation the antenna fouled from moisture. But overall, the failures have happened when dry, wet, away from power lines, near powerlines, cell phones nearby, cell phones far away.

The latest PN listed have been utilized on the 2016 and 2017 series with minimal reports of failures. The earlier 2014 and 2015 machines came with many variations and the module has seen 6 revisions since the initial release in 14.

Many years ago I researched purchasing the aftermarket BUDS license and items needed to disable DESS. At this point in time, BRP seems to have the issue well resolved from 2016 and after. The 2014 and 2015 machines under warranty should likely be upgraded to the most current module and switch if a DESS failure is displayed. Out of warranty, the module is about $125, but the switch is expensive. In those cases turning it off may be a less expensive alternative.

The one downside to disabling DESS I learned as I was shopping for BUDS, is a joy ride theft is much easier. Granted, the pros will grab a Spyder by sliding it on a flat bed. If a would be joy rider happened to pick the one Of the few Spyders with a disabled DESS, if the key can be turned, it can be started. Luckily those in the know assume all the Spyders have a working DESS, so joy rides are seldom read about.

 

[jcthorne]

Yes and no. Whether the repair is accomplished under warranty, paid for by the owner at a Can Am dealer service department or paid for by the owner at one of rhe many independent shops, eventually someone is approving the repair so the shop gets paid.

If parts are replaced under warranty, in some cases BRP may not approve and pay for the work unless the request is submitted or their actions request are followed. The better rated dealers may have more freedom in accomplishing a repair then submitting for reimbursement.

It is a typical format, used by many industries regarding warranty repairs.

Was
not debating the need for approval. My point was passive vs active participant in the repair process. A GOOD tech diagnoses the problem and presents the situation along with recommended repair to BRP for approval. A parts changer presents BRP with the error code and awaits instructions. Which would you rather have working on your bike?