I have a problem with Dishonest Dealers!

[USAF]

Our Spyder was at our local dealer to get warranty work replacing the front tires, I said to him, so who is the Spyder guy/expert here ? He said None of us are and said we all hate working on them !!! Well that's encouraging to hear ! So I asked just for conversation, what the front lug torque is set at and they said " I dont know ?" They just guessed at it because when I got it back home I checked and it was about 180 lbs !!!!!! I don't trust anyone to work on my Spyder, I would rather skip the warranty and do it myself at this point...

 

[UtahPete]

I mentioned this not long after I bought my spyder, that BRP's spyder dealer network may very well become their undoing. I live about 60 miles from a large BRP dealer. However, they do not sell spyders, and they WILL NOT touch a spyder. I visited their showroom one day, (nearly the size of a tennis court), and the salesman jokingly told me they had a shotgun over there in the corner for anyone who came in on a spyder. Maybe BRP won't allow them to sell spydes, I don't know.

My local Can-Am dealer just quit selling and servicing Spyders a year after I bought mine. Told me they and the people who ride them are too much trouble (he's a friend).

 

[2dogs]

I totally understand.

 

[ollicat]

Ollicat, I'm sorry you had to find this out the hard way, but the BRP dealer system sucks when it comes to service. And, what's worse is they don't support independent shops. I hope you're able to find a reputable independent shop near you to do the needed work if you're unable or unwilling to learn to do it yourself. The good news is you do have such near you in Tennessee i believe.

Does anyone know of any private mechanics or shops within 50 - 75 miles of Memphis, TN?

 

[ollicat]

Our Spyder was at our local dealer to get warranty work replacing the front tires, I said to him, so who is the Spyder guy/expert here ? He said None of us are and said we all hate working on them !!! Well that's encouraging to hear ! So I asked just for conversation, what the front lug torque is set at and they said " I dont know ?" They just guessed at it because when I got it back home I checked and it was about 180 lbs !!!!!! I don't trust anyone to work on my Spyder, I would rather skip the warranty and do it myself at this point...

This is really really horrible news for someone that dropped over $30K on a bike. How in the world does Can Am let this happen? They should have factory folks out training their dealer techs. This is the kind of news that makes me want to sell my Spyder and get a converted Endeavor Trike GW or something similar.

 

[ARtraveler]

BRP used to read our posts regularly.

The thread is eye-opening. For me, I have aged out due to health. Once sold, my riding days on Spyders and motorcycles will be over.

You guys and gals are still stuck with me until SL tells me otherwise. :bowdown:

 

[2dogs]

BRP used to read our posts regularly.

The thread is eye-opening. For me, I have aged out due to health. Once sold, my riding days on Spyders and motorcycles will be over.

You guys and gals are still stuck with me until SL tells me otherwise. :bowdown:

I've followed you from Alaska to the lower 48 and you're not leaving me now. Knowledge and experience trumps health when it comes to helping others on this site.

 

[BLUEKNIGHT911]

Our Spyder was at our local dealer to get warranty work replacing the front tires, I said to him, so who is the Spyder guy/expert here ? He said None of us are and said we all hate working on them !!! Well that's encouraging to hear ! So I asked just for conversation, what the front lug torque is set at and they said " I dont know ?" They just guessed at it because when I got it back home I checked and it was about 180 lbs !!!!!! I don't trust anyone to work on my Spyder, I would rather skip the warranty and do it myself at this point...

I feel your pain ...... however you don't have to " skip the warranty " ....here in the U.S. we have the Moss-Magnussen Act, which requires honoring the Warranty no matter WHO does the work. .... just as long as it's done and you keep proof that it was done as prescribed in the Warranty ..... I learned Not to trust dealers a long time ago, and after the standard warranty expired, I never saw another dealer .... good luck .... Mike :thumbup:

 

[Woodenfish]

During the Great Recession of 2009 many new car dealerships sales and service customers in my area flat out quit coming in. Sales of new and used vehicles came to a absolute halt on the high lines we sold. New car deliveries from the manufacturer went from daily to once every couple of months. Our Service Department could of been attacked by 10 gun men and there would of been no one hit. Our best and highest earning customers were now facing bankruptcy. We lost a ton of the most experienced and highest trained technicians, parts people and service advisors in our shop to other occupations.

I said at the time that the industry is going to take years to recover from the loss. Being a service technician no matter what the vehicle, is extremely expensive to be equipped and trained. I imagine cycle, boat and sport dealerships were hit hard too. Post Covid, it’s deja vu all over again. We really blew it again and evidently never learned anything about the past. Good luck to all of the dealers out there trying to be fair and honest and having to hire what often is the bottom of the barrel just to stay alive. I know others in the trades who faced similar worries.

 

[UtahPete]

During the Great Recession of 2009 many new car dealerships sales and service customers in my area flat out quit coming in. Sales of new and used vehicles came to a absolute halt on the high lines we sold. New car deliveries from the manufacturer went from daily to once every couple of months. Our Service Department could of been attacked by 10 gun men and there would of been no one hit. Our best and highest earning customers were now facing bankruptcy. We lost a ton of the most experienced and highest trained technicians, parts people and service advisors in our shop to other occupations.

I said at the time that the industry is going to take years to recover from the loss. Being a service technician no matter what the vehicle, is extremely expensive to be equipped and trained. I imagine cycle, boat and sport dealerships were hit hard too. Post Covid, it’s deja vu all over again. We really blew it again and evidently never learned anything about the past. Good luck to all of the dealers out there trying to be fair and honest and having to hire what often is the bottom of the barrel just to stay alive. I know others in the trades who faced similar worries.

I don't agree with where you place the blame for bad dealerships.

 

[2dogs]

I don't agree with where you place the blame for bad dealerships.

I think I know where Woodenfish is going with this and I tend to agree but if I (we) go any further into it we'll be in violation of #2. I've been slapped before for going there.

 

[Woodenfish]

I think I know where Woodenfish is going with this and I tend to agree but if I (we) go any further into it we'll be in violation of #2. I've been slapped before for going there.

What I’m trying to convey is that good tradesmen are hard to find today in this new era and the development of new workers is costly, time consuming, and it’s extremely difficult to attract good young blood into the industry. I don’t care if you're a technician or a body and fender repairman, whatever, if you have a pulse and are willing to invest in a pair of work boots you have a job in today’s world. There is a long host of reasons and much of it goes into the changes in education and career development of youth which created the perfect storm and I will leave it at that. As consumers our expectations grew to very high levels in a working economy and I think now we are in for a time of adjustment.

 

[2dogs]

What I’m trying to convey is that good tradesmen are hard to find today in this new era and the development of new workers is costly, time consuming, and it’s extremely difficult to attract good young blood into the industry. I don’t care if you're a technician or a body and fender repairman, whatever, if you have a pulse and are willing to invest in a pair of work boots you have a job in today’s world. There is a long host of reasons and much of it goes into the changes in education and career development of youth which created the perfect storm and I will leave it at that. As consumers our expectations grew to very high levels in a working economy and I think now we are in for a time of adjustment.

:agree: However, I wouldn't invest any time money, or energy into the BRP spyder repair business. Especially if you had a family to support. Retired or semi retired maybe, I'd dink around with it a bit but I wouldn't consider it as a full time profession. Even if I had all the training, all tools and etc, and a 100 or 200 bay shop to store all the spyder repair jobs waiting for parts. :banghead:

 

[UtahPete]

What I’m trying to convey is that good tradesmen are hard to find today in this new era and the development of new workers is costly, time consuming, and it’s extremely difficult to attract good young blood into the industry. I don’t care if you're a technician or a body and fender repairman, whatever, if you have a pulse and are willing to invest in a pair of work boots you have a job in today’s world. There is a long host of reasons and much of it goes into the changes in education and career development of youth which created the perfect storm and I will leave it at that. As consumers our expectations grew to very high levels in a working economy and I think now we are in for a time of adjustment.

I think you have hit upon it there in your last sentence. Several generations now have grown up with unrealistic expectations about their futures. Global economics determine overall trends, not our seriously out-of-step economy that is driven by finance rather than industry. 2008 should have been a warning; there are other painful adjustments on the way.

 

[Bruiser37]

Unfortunately competent Can AM dealer service is hard to find anywhere in USA. Asking for help from BRP they always refer go to you local dealer...a stock answer to any problems you have... a continuous loop response. My experience through dealerships BRP guru engineering sucks. For me it was they always said try this and see if it works for over six months with my new 2021 RTL in dealership service shop. When I first brought Spyder in to fix cruise control and brake light issues I told them to replace brake switch. Six months later with BRP engineers trying to fix problem my RTL in shop all this time. Frustrated I told them I will purchase a brake switch if they will install it, they agreed they would order a switch and install it... Problem solved I fixed it.

 

[ollicat]

Well, Problems resolved. I was very nice to the lady service advisor. After 3 hours of waiting, then the service manager comes out and explains the situation to me. He also told me he is new and was brought in to clean up their service issues. They installed the new shock and the seat now stays up like it should. The rewired the light and now it works as it should. The only thing was they charged me another 1/2 hour shop fee, $85, because they said the wiring took a bit longer. I showed them my past receipt that I has already paid for the rewiring but the service lady conveniently switched the subject and told me how pretty my Spyder was and that the other lady that worked there was also drooling over it. Flattery got them everywhere so I paid and left, knowing I paid the stupid tax, but glad the ordeal was over.

 

[Realtor]

What I’m trying to convey is that good tradesmen are hard to find today in this new era and the development of new workers is costly, time consuming, and it’s extremely difficult to attract good young blood into the industry. I don’t care if you're a technician or a body and fender repairman, whatever, if you have a pulse and are willing to invest in a pair of work boots you have a job in today’s world. There is a long host of reasons and much of it goes into the changes in education and career development of youth which created the perfect storm and I will leave it at that. As consumers our expectations grew to very high levels in a working economy and I think now we are in for a time of adjustment.

I picked my Boat up from a dealership just yesterday, I have a Pilot house, and the main cabin door was "wonky" since it was bought 2 years ago (brand new). I've been waiting for a door replacement since I picked it up. Long story short. When I arrived to pick the boat up. The NEW door was worse than the old door. I ended up fixing and adjusting it myself there in their parking lot with their tools, and the young tech. helped me lol Not the techs fault. He was at work trying to learn, if you get my drift.

 

[UtahPete]

Well, Problems resolved. I was very nice to the lady service advisor. After 3 hours of waiting, then the service manager comes out and explains the situation to me. He also told me he is new and was brought in to clean up their service issues. They installed the new shock and the seat now stays up like it should. The rewired the light and now it works as it should. The only thing was they charged me another 1/2 hour shop fee, $85, because they said the wiring took a bit longer. I showed them my past receipt that I has already paid for the rewiring but the service lady conveniently switched the subject and told me how pretty my Spyder was and that the other lady that worked there was also drooling over it. Flattery got them everywhere so I paid and left, knowing I paid the stupid tax, but glad the ordeal was over.

What about the oil change?

 

[rhino1]

That was my thought also. What about the oil change!!

 

[CloverHillCrawler]

What I’m trying to convey is that good tradesmen are hard to find today in this new era and the development of new workers is costly, time consuming, and it’s extremely difficult to attract good young blood into the industry. I don’t care if you're a technician or a body and fender repairman, whatever, if you have a pulse and are willing to invest in a pair of work boots you have a job in today’s world. There is a long host of reasons and much of it goes into the changes in education and career development of youth which created the perfect storm and I will leave it at that. As consumers our expectations grew to very high levels in a working economy and I think now we are in for a time of adjustment.

I wish this were true, Being a Licensed Md. 1st Grade stationary engineer with 10 years experience as a senior engineer at one of the area's major Hospitals.

I went out to find a job at a lot of local businesses after being laid off from doing 20 years of IT work including my old trade of being an engineer.

I have yet to have any of the businesses respond to my resumes or applications even though I held a 1st class power engineers license, an MCP MCSA, and MCSE along with VMware experience and lots of hardware experience.

I even approached the union asking for help to get back in the trade when they were advertising for people. I am a vet and have plenty of good references , good credit, and a clean record. This was all during the pandemic when the market was " wide open"

I ended up working in the medical cannabis industry at a lot lower rate than what I was making so I could at least do some work that I enjoy. It would be nice to get back in the trade but someone needs to respond to my applications.

They keep saying they need people but I see too many post on next door for people looking for work. Something ain't jiving here!