I hate Rolling Thunder...

[daveinva]

... because my Spyder is STILL in the shop. :gaah:

I live close enough to the Pentagon that it's been non-stop bikes all morning long. All weekend long, of course-- went into town last night for dinner and saw hundreds all around.

The weekend is absolutely beautiful, it's sunny and crisp and perfect.

And my Spyder is STILL in the shop, and as of this coming Tuesday will have been for two full weeks, for routine 14K service. :banghead:

I feel like a child again, when the ice cream truck would chime down my block only I ain't got no money.

Anyway, probably going to head down the Pentagon lot after breakfast to look at happy people getting to ride today.

Oh well. At least there's Arrested Development today! :yes:

Happy Memorial Day, everyone!

 

[SpyRyd]

If i were you, I'd be hating my dealer...

... because my Spyder is STILL in the shop. :gaah:


And my Spyder is STILL in the shop, and as of this coming Tuesday will have been for two full weeks, for routine 14K service. :banghead:

My 14k mx done by appointment...in at 0930 out at 1500. Sorry your's is taking so long. Hope your weekend is great, otherwise.

 

[Topshotta]

Why is it taking 2 weeks for service?

 

[Chupaca]

Bummer..!!

Maybe time to locate alternate shop. Most shops can tell you, within reason, how long till they get to you and flat rate dictates how long it takes. Always check ahead the mileage is a reference more or less makes no difference. Hope can mingle and enjoy anyway...we maybe able to ryde but we are not there...:gaah:

 

[schnauzermom]

Appointments?

I've seen a few posts like this? Probably a stupid question but why not make an appointment and plan around that?

 

[daveinva]

For the record:

1. There are two "local" dealers in the Washington, D.C. area. They're both owned by Coleman Powersports, which in addition to Can-Am Spyders and Sea-Doos also service every non-HD bike model (that is by far their core business, so it's not like they live or die based on BRP service).

2. One is super-convenient to my house (Coleman Falls Church), just four miles from my house. The other, Coleman Woodbridge, is 22 miles. The next nearest BRP dealers are all over 50 miles away.

3. However, neither Coleman location works by appointment. First come, first serve, you wait in the queue until their Spyder techs get to you.

4. I dropped my Spyder off on Tuesday 14 May for the 14K service. Not the entire service, mind you-- I didn't want the valve check, didn't need new plugs or air filter (I replaced both recently), etc. Pretty much just oil change and inspections, PLUS-- and here's where I done goofed-- I mentioned that I likely needed new brake pads. The dealer said that Tuesday there were only three Spyders ahead of me in line, I should have my Spyder back before that weekend. I didn't expect to get it back, but hey, that would have been a bonus.

5. The following Tuesday, 21 May, they call to tell me all the service is done, but that I need new brake pads. Ummm, yeah, I figured, which is why I told them I needed new pads when I dropped it off. However, since they didn't look at the Spyder until that Tuesday, they didn't confirm for themselves that I needed new pads until then.

The kicker, however, was that they then needed to order new brake pads. How something like brake pads are not considered a routine wear item they'd have on hand in stock, I have no clue, but the bad news then was "Oh, it'll be 3 to 5 days until we get them in."

Why they couldn't have ordered the brake pads when I dropped off the Spyder to have them ready if I needed them-- or hand for the *next* Spyder that inevitably needed new ones-- I have no freakin' clue.

So, anyway, then I knew it wouldn't be until *this* weekend, Memorial Day weekend, that I'd have a chance to get my Spyder out of jail. Well, Saturday came and went, and they're closed today and tomorrow, so it'll be Tuesday *at least* before I get the bike back.

Again, for routine service.

Anyway, I've never really complained about Coleman before. Some people have had bad luck with them, I've had nothing but GREAT luck with them. I just always knew this was their modus operandi-- no appointments, a crapshoot for how long it takes them to do anything. Three days, a week, who knows?

But this is probably my last straw. I hate the thought of never going back to them-- FOUR MILES FROM MY HOUSE, people! The GF just picks me up after I drop off the bike, it's sooo convenient!-- but the only way they're going to learn this stuff is unacceptable is by taking my business elsewhere (and letting them know that I'm doing so). I hate the thought of riding 100+ roundtrip miles for an oil change, but I know dealers outside of the D.C. area work on appointments (I used Trumbull Motorsports in Mechanicsville, MD, last year to do an oil change and install my footboards and highway pegs, they did everything same day while I waited).

It's just very, very frustrating. I can't beat the location, I've never been less than 100% satisfied with the quality of their service... it's just the timeliness that's unsatisfactory. It'd be one thing if there was a weird *problem* with my Spyder, something that stumped the tech. But for a Spyder that isn't just a toy but also my daily driver, I can't go without a vehicle for two weeks at a time for a freakin' oil change.

 

[spyderpoop]

service appt

the dealers here in the N.C. and S.C. area don't take appts for service you need to drop it off and when its ready they will call ya it is normal for 10 days - to two weeks to get it done not enough Techs for spyders in this area ?

 

[chipshotin]

bummer

thank goodness we have a dedicated dealer in NCC De...J & J powersports in Elesmere...always good fast service ....

 

[Phyxius]

Bummer! I was planning to go but I'm working today (taking a little break to visit SL and post this.)

I've had service done at Pete's Cycles in Baltimore, they sounds similar to Coleman's but the service takes a couple hours not a couple weeks. (70 miles one way for me)

I've also had service done at Trumbull and once my pre-paid services are done at Pete's I'll be using Trumbull only. If the weather is nice it can be a fun drive own to Trumbull. You can make that 50 mile ride closer to 75 and take a bunch of backroads. (30 miles one way for me)

I got out yesterday but don't think I'll be able to leave today.

 

[Bob Denman]

The next time that this is looming; confirm with the service guy what parts will be needed before you let go of his throat and make sure that he's got theem on the sheet of stuff for ordering. Then; tell him exactly why you're acting so "unreasonable" about this whole situation...
Then; go see the manager, or better yet, the owner and let them know that you want your bike back yesterday!
Sometimes the squeakiest wheel gets greased first... :thumbup:

 

[SpyderAnn01]

That really sucks

 

[Firefly]

Totally unacceptable!
I've learned some dealers will just drag their feet if you are too casual about when you need it back. I give them a firm date when I drop it off and tell them I must have the Spyder back no later than such and such date,etc.

Been awhile since I've had one in for service, but I would have gone and taken the Spyder back from them after the first week.

Good luck!!!


Sent from my iPad using Tapatalk HD

 

[Littlebadwolf]

At last count I've done Rolling Thunder 13 times and worked as a volunteer on the Viet Nam Vets Wall assisting visitors who needed to know the location of a name that meant something to them...Was stationed at the Pentagon for 7 years..2 different tours and worked as an assistantant all of the 7 years...Got to ride a few of them...If you go MAKE SURE You visit the VFW in Arlington, right off I-66 after the event ends in DC...This is where all the folks who put together the ceremonies meet up for a free BBQ and lots of brotherhood. Here's a link to the post...If you get the chance tell them that Larry from the Chained Eagles in Ohio refered you...They treat you like royalty... https://www.facebook.com/VFWPost3150

 

[ARtraveler]

I have also complained about :spyder2:'s being held hostage for days at some dealers. My dealer is not one of them. The other dealer is. If I were to lose my dealer, I would no longer be a :ani29: owner. The season is way to short here for the :spyder2: to spend weeks in the shop.

 

[Bob Ledford]

I understand your pain but

I can feel your pain clear down here. But can not understand why in the h@@@ it takes 14+ days to do a service unless they found a broken whatchamacallit and the thingamajig was worn out. They better give you a big discount for inconvenience and hardship for taking so long. That is ridiculous to say the least and they are probably the only dealer for 100 square miles too!a

 

[daveinva]

Thanks all for listening to my venting, I appreciate it. :cheers:

I understand why my dealer runs the business the way they do. There really aren't many non-HD dealers around here, which given the number of bikes on the road here never fails to surprise me. So, Coleman's got a near-monopoly on the sport and Japanese bike crowd for this area. And, of course, with so few BRP dealers around here, they have a *total* monopoly on the Spyder service.

Trouble is, every time I think they're getting enough business to hire another tech or something, they've got all the work backed up for their *non* Spyder bikes, which again is probably 95% of their service. It'd be one thing if they were a BRP-only dealer, but they make plenty of $$$ using their bays for other bikes.

I knew I was going to be in trouble dropping it off so close to Memorial Day, I knew they'd have plenty of bike-- and PWC!-- business coming up to this weekend. I just foolishly thought two weeks was enough time. Oh well!

But yeah, if I ever do use them again, I'm going to call ahead a *week* before I drop off the bike to ensure they've got all the parts. PITA, but it may be the only way to deal with it. That said, at a minimum I plan on speaking to the owner to express my frustration. I don't expect special treatment here, just *good* treatment.

 

[DR Buck]

Dave, my dealer is FMS in Fredericksburg. They do appointments. So far I've had good luck and have waited while the work was done.

 

[daveinva]

Dave, my dealer is FMS in Fredericksburg. They do appointments. So far I've had good luck and have waited while the work was done.

Yeah, I've been down that way to visit FMS. Fredericksburg is such a hike from up here, though, especially with summer weekend traffic on I-95 (Saturday mornings are nearly as bad as Friday nights).

But I may just resort to doing that... thanks for the advice! :thumbup:

 

[MountainSeaDog]

.Was stationed at the Pentagon for 7 years.

Good Lord! I was in 23 years but when it looked like my next set of orders was going to be either unaccompanied to Seoul, Korea, or more probably, the Pentagon, I decided to retire. I had occasionally had to take the CINCLANT helo up from Norfolk before and saw enough on those visits to know that I would go nuts in the "Puzzle Palace" and my wife and kids would probably leave me for someone who had a respectable job (like piano player in a cathouse). Hats off to you, brother.

 

[Raknid]

wow..my dealer does appointments, as do my Suzuki and BMW dealers. I don't think that operating the OP's dealer does would cut it very long around here. A good service dept understands and manages their backlog. I know my dealer gets a backlog on routine stuff this time of year but make an appointment and it is done same day.