I am curious as to why so many

[Magdave]

When to contact BRP - their guideline.

http://www.brp.com/en-us/customer-service

I have a technical question. Should I call BRP?
Your authorized BRP dealer is the first line in answering technical questions. If you’ve already contacted your dealer and they were not able to provide a satisfactory response to your question, you can contact BRP and we’ll find an answer for you.

And that is why many quit asking the dealer they have no answers.....but then ask BRP a tech question they tell you to see a dealer. Circle Jerk at it's finest. :banghead:

 

[Harvey]

BRP Dealer

Doug:

I believe it is because the BRP dealer network in the USA is so weak. There are some very strong dealers situated throughout the country but in some areas we have owners who are 50 to 100 miles away from their nearest dealer. In other areas we have multiple dealers but experiences of buyers (and others), have driven owners away from them if problems develop that aren't handled quickly, correctly or, handled at all.

To my knowledge there are no BRP company stores and I don't believe there are any dealers who handle the BRP line exclusively. So it isn't like visiting your local Ford or Chevy dealer for some satisfaction where the dealer and product are closely aligned. Most BRP dealers (with some notable exceptions) can do quite well on their Hondas, Yamahas, Suzukis, Victorys and Triumphs and kind of treat the Can Am products as a small add-on that can become a PITA if something goes wrong.

I suspect that dealers sometimes have as much difficulty in dealing with BRP as some of the frustrated owners that post stuff on SpyderLovers do.

In my case, I think my dealer (Mountain Motorsports) is great. I have purchased seven motorcycles/ATVs from them including three Spyders. My dealings with BRP have also been excellent. I had problems with my 2011 RT that were handled well by Carlo Viola when he was with them and then later by Chrystelle LaChance. Based on my experiences I am amazed at some of the stuff that has happened to folks that I read about on this site.

We purchased our 2013 RT Ltd from Lake Norman Power Sports in Cornelius, NC because they handle only BRP products. They do not service any other products of any type, only BRP. They are also a small minority owned business of a lady and her two daughters. We have been very happy with them.

 

[Bob Denman]

I will always go to the dealer first...:thumbup:
While doing a LOT of online research at the same time...

If and when discrepencies arise; that's when I'd look to BRP for answers.

 

[bruiser]

The company I worked for manufactured and sold specialized equipment. We, as techs, were factory trained. When a new tech was hired he attended two weeks training at the factory, then follow on training with an established rep. We also attended yearly meetings for business updates and new equipment training. We were also able to make decisions on warranty, but if ever there was a question, we had our own warranty department to default to. We carried high use parts on our service trucks which were automatically ordered by a program on our computers. All trucks were equipped with computers that were linked with the mainframe at our main office. Yes, we did have issues with parts sometimes being backordered, or receiving the wrong parts. That was maddening. The company is worldwide. We had 600 techs in North America alone. The old "we service what we sell" was true with our company.