I’m Confused about 2018 RTL Software Up Dates???

[billybovine]

The dealer service writer tells me that that my Dash has the latest firmware... I show him I have 13.20 then I have to explain it to him that the latest version is 20.8, he asks the tech comes back and says the tech plugged in and it did not take an update so what should we do.
I have to tell him to call BRP and ask them how to get 20.8 on their computer.. so they are gonna call on Monday
If I could do it I wouldn't need the dealer... and they tried to charge me for an alignment when Ive only had it 3 weeks and it always puled to the right. I like you should check that **** before giving to the customer.
1 Free Laser Alignment later and she rides like a whole new monster. No more bobbing back and forth in the lane very stable now.

From your description of what they told you. There are 2 possibilities here.

The tech never plugged in the laptop to see if there was an update available. If he did. This is what he should have seen in the pictures below. In picture 1 scan screen. Notice the red lighting bolt in the cluster button. That means mandatory flash required. In picture 2, cluster flash screen. See details of the mandatory flash.

Second possibility is the tech saw this and tried to flash it and it failed. Because he needed to connect a second cable from the laptop to the usb cable in your front trunk. Because the gauge cluster is flashed through the usb cable.